Fido outages and service status in Iroquois, Ontario

Problems in the last 24 hours in Iroquois, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Iroquois, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  C (@Craig17981815) reported 5 minutes ago

  @Fidomobile does having the rogers card also give fido customer the free roaming days?

• 
  Anonymous (@1111SpiritualBb) reported 6 minutes ago

  I have NEVER had such a negative experience with a phone company as I am having with @Fidomobile THE ABSOLUTE WORSTTT COMPANY !!! WORST CUSTOMER SERVICE - WORST EVERYTHING

• 
  Kirito96 (@kirito_9668) reported 6 minutes ago

  @Fidomobile whoever is working on your AI needs to be let go. Other companies out of the box AI will do better than the **** you have. Now hard to train your AI.

• 
  Kv N (@KvEncela) reported 7 minutes ago

  @Fidomobile was signing for a new plan and as usual nothing worked , submitted license and photo then shows message need more information and a contact number shows that is not in service, bunch of incompetent…

• 
  Caitlin (@caitlinjannelle) reported 12 minutes ago

  @Fidomobile I have been a customer for almost twenty years, but the quality of your service and customer service have declined so dramatically that I’ll be cancelling my plan in three months’ time, once my device is paid off. Good riddance.

• 
  cali dreamer (@cali_dreamer12) reported 14 minutes ago

  @Fidomobile your customer service is the worst

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 17 minutes ago

  Bring back real customer service with real humans ! You can't keep cutting costs like this. You guys are essentially fast tracking losing customers If that's the goal then fine @Fidomobile

• 
  Intrepid Critic (@Who_knewit) reported 18 minutes ago

  @Fidomobile I understand you can’t give me specific shipping details over Twitter, and I’m not asking you to. What I am asking is whether the 1–2 day shipping timeframe that was advertised when I placed my order is still being honoured, or whether my order has actually been moved to back order. I placed the order specifically because the advertised shipping time changed from 4+ weeks to 1–2 days. Now my order says “BACK ORDERED” and “Shipping estimate: Unavailable.” If the 1–2 day timeframe I was promised at the time of purchase is being honoured, then there’s no issue. But if I’ve actually been put on back order with no shipping timeframe, I need to cancel the order. I’m simply not going to start paying for a phone I don’t have. That doesn’t make sense in any universe, and it’s not happening. My current phone works perfectly well and has plenty of storage. If this order means waiting weeks for an upgrade I only decided to buy because the advertised shipping time dropped to 1–2 days, I’ll just skip the upgrade this cycle altogether. So please just confirm whether the shipping timeframe advertised when I placed the order is still being honoured. If it is, great. If not, I’ll cancel. As I stated, I'm not going to pay off the current phone I am still using to then start paying down a phone I don't have and don't know when I'll have in my possession. I really do not appreciate the bait and switch. I watched that phone for weeks and jumped on it when the shipping time dropped to 1-2 days. In the email I received from you, it said I should expect my phone in 2-5 days, which fits with the 1-2 day shipping time. If you're unavailable to meet that for your customers, WHY was it posted online?

• 
  ouss (@oussbou6) reported 21 minutes ago

  @FidoSolutions @Fidomobile I need to cancel a new line before they ship the phone, but I am unable to get a call before tomorrow. I called yesterday but he told me I had to call again on Monday, but I just received the confirmation of the order. Can you cancel it before it’s sent

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 22 minutes ago

  Count your days @Fidomobile !! I've scheduled a callback and still haven't received a call. I even tried the stupid voicemail prompt and still no call back. Cancel my account while we're at it.. It's not like I get to use it anyway. Ever since you guys upgraded your network...