Fido outages and service status in Kingston, Ontario

Problems in the last 24 hours in Kingston, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Kingston, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Georgina Perez (@Georgin51424274) reported 12 minutes ago

  @Fidomobile is there anyone in customer service who is actually willing to help?

• 
  Howard Bailey (@howardruns) reported 13 minutes ago

  @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

• 
  gebilaowang (@kuailenanhai111) reported 13 minutes ago

  @Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!

• 
  Michal (@michal_poterji6) reported 15 minutes ago

  @Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭

• 
  Nilesh (@nil1971nilesh) reported 18 minutes ago

  @Fidomobile URGENT My wife’s credit score dropped 140+ points due to FALSE $627 balance on Fido account CLOSED & PAID in 2022 Same issue in 2024 fixed with written proof now AGAIN We have proof Fix with TransUnion & Equifax immediately or CCTS #Fido #CreditScore

• 
  Kevin (@Kevin55515892) reported 19 minutes ago

  @cptsilvertooth @Fidomobile I cancelled my service with Fido too. Everyone else should do the same

• 
  Leanne Schira (@lschira) reported 21 minutes ago

  @FidoSolutions @Fidomobile @fidoso so he just waited over 2 hours on hold and they now just disconnected him.... HELP!!

• 
  Devesh Rajarshi (@devesh_rajarshi) reported 21 minutes ago

  @Fidomobile Hi! I've been trying to connect my FIDO phone number to any one of the local Indian networks but haven't been successful. I've enabled FIDO Roam, purchased a travel pass, and tested every roaming setting on my phone, but I still can't connect to a local network.

• 
  liane bisaillon 🇨🇦 (@Lianebisaillon) reported 24 minutes ago

  @Fidomobile lately on my cell people can't seem to hear me properly.They say it sounds like I'm underwater, far away or words are missing. I phoned your customer service & they'll help me Wed at the earliest. You call that customer service? Unimpressed

• 
  Joe Cicoria (@Ammazzato) reported 26 minutes ago

  @Fidomobile Is there a cancel my account button in your website? I’d like to cancel my membership.