Fido outages and service status in MacTier, Ontario

Problems in the last 24 hours in MacTier, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in MacTier, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Smitty’s Stake House (@SmittyStakez) reported 30 seconds ago

  @Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??

• 
  Aephraim Steinberg (@QuantumAephraim) reported 59 seconds ago

  @Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.

• 
  Octavio Avilés-Villaseñor (@TezcatliOcta) reported 3 minutes ago

  @Fidomobile sucks

• 
  Vaibhav Panwar (@2vpvp) reported 4 minutes ago

  @Fidomobile Connecting to a customer specialist is so hard now. Awful experience. AI keeps on scheduling a call, there is NO option to connect directly, even if we need to speak right away. #Fido

• 
  Omotalade Kikelomo (@wandeomot) reported 7 minutes ago

  @Fidomobile why does a customer have to wait a week to speak to a specialist in order to dispute a bill? No regard for your customers?

• 
  I Don't PC (@Hendy111) reported 9 minutes ago

  @Fidomobile why has it taken 7 phone calls so far, problem still not sorted out, for our Black Friday phone that never made it to us, was sent back to you, then cancelled and now you want to raise our monthly bill with no phone in hand yet. And we’ve been charged for everything.

• 
  Soban Shaikh (@soban_shaikh) reported 10 minutes ago

  @yoshiboost @Fidomobile Absolutely. And I am not even talking about deals or discounts. It’s just basic ask to get connected to a customer service agent. These companies need a telling.

• 
  Vaibhav Panwar (@2vpvp) reported 12 minutes ago

  @Fidomobile I want to have updates on my changes, so I tried calling multiple times and it never connects to agent.

• 
  Nojan Emd (@EmdNojan306) reported 13 minutes ago

  @Fidomobile hi everyone my voicemail is still is on French and Fido Indian customer support said it was fixed. It’s not

• 
  Canadian Woman 🇨🇦 (@eraseing_woman) reported 19 minutes ago

  Just opened a 4th phone line with @Fidomobile. They’re trying to charge me $80 for doing this - when the set up should’ve been free. Now I have to wait five days to talk to an agent because that’s how poor Fido’s customer service has become.