Fido outages and service status in Niagara Falls, Ontario

Problems in the last 24 hours in Niagara Falls, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Niagara Falls, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ad'Amore (@A_d_Amore) reported 57 seconds ago

  @Fidomobile I switched to a $27 plan that covers US roaming and free calls to 27 countries. After switching there are significant glitches that did not happen before. Is this a low tier service?

• 
  Aden (@aden_hq) reported 1 minute ago

  @TrcTrials123 @Fidomobile That sounds incredibly frustrating. Billing errors that take multiple channels to resolve are the worst. Hope they sort it out for you soon.

• 
  Ian Kendall (@ianserena2045) reported 8 minutes ago

  @Fidomobile Fido is down in manitoba cant make calls or receive cant text and no data bill is fully paid cant get to speak to a person at fido its been down for over 2 hrs now

• 
  Aephraim Steinberg (@QuantumAephraim) reported 8 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Nojan Emd (@EmdNojan306) reported 11 minutes ago

  @Fidomobile can you all imagine my voice mail is in French and I can’t get a hold anyone until Tuesday at 3:30pm. Because Fido’s customer service is in Indian. I have been with Fido for 20 years

• 
  Shrikant Gupta (@Shrikan15918909) reported 12 minutes ago

  Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to old provider.#scammer

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 12 minutes ago

  Whoever's idea it was to get rid of customer service and have chatbots pretend to attend to customer needs is an idiot of the highest order. Seriously! How can you need someone for help but get no one except to schedule a stupid call back which you barely receive. @Fidomobile

• 
  Caitlin (@caitlinjannelle) reported 15 minutes ago

  @Fidomobile I have been a customer for almost twenty years, but the quality of your service and customer service have declined so dramatically that I’ll be cancelling my plan in three months’ time, once my device is paid off. Good riddance.

• 
  Jasmeet Walia (@JasmeetWalia10) reported 17 minutes ago

  @Fidomobile your customer service is almost non existent, I got a scheduled appointment for after 3 days and nothing is happening when I picked up the call!! I waited nothing then tried to ask virtual assistant for my scheduled callback then obviously nothing!!

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 17 minutes ago

  Count your days @Fidomobile !! I've scheduled a callback and still haven't received a call. I even tried the stupid voicemail prompt and still no call back. Cancel my account while we're at it.. It's not like I get to use it anyway. Ever since you guys upgraded your network...