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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours in St. Thomas, Ontario
The chart below shows the number of Fido reports we have received in the last 24 hours from users in St. Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
Total Blackout (3%)
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Fido Issues Reports Near St. Thomas, Ontario
Latest outage, problems and issue reports in St. Thomas and nearby locations:
St. Thomas, Ontario
@dabloat @freedomsupport Exactly. Rogers/Fido/Chatr is having issues too. I've heard Telus/Koodo and Bell/Virgin are also having issues. No word yet on SaskTel, Vidéotron, or TBayTel though
Fido Issues Reports
Latest outage, problems and issue reports in social media:
@Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !
@Fidomobile @FidoSolutions I dont see the july outage credit on my August mobile phone bill. How to get the outage credits?
Hey @Fidomobile, the compensation from the Rogers outage is not reflected on my latest phone bill. Wtf?
Hey @Fidomobile, about the extra data for being a loyal customer: thanks? But I never use all my current data anyway, so this is not useful or meaningful. What about a $ credit on my bill instead?
Soooooo, when are we supposed to see the “discount” because of the @Rogers outage? I just got my July bill from @Fidomobile without any changes 🤔
@mariestellaa_ @Fidomobile @FidoSolutions Just got my Rogers bill today and still no credit, nothing on my Fido bill either. They said it was going to be automatic but I’m sure they will find someway to turn this around on the customer.
@MJForbes @Fidomobile Suspect not, but getting a person to answer a customer question in Canada telecom-land is nigh on impossible. That’s b/c it’s the customer's fault there’s a problem.
@Fidomobile we are travelling in Europe but the Roam like home LTE has been terrible for the last few days, the data connection dropped/interrupted every few minutes. Are you still having network issue?
@Fidomobile Well , i guess you need to add a factor in your algorithm that targets customers who would value it most. Isn’t that what traditional marketing sense is all about ? In your case , intention seems to be target the customer who will never use the promo!!!
@Fidomobile why do you make it Impossible to speak to a live person for billing support?? The Phone# just redirects to a chat bot! How is a chat bot supposed to refund me for erroneous billing charges?