Fido outages and service status in Vernon, British Columbia

Problems in the last 24 hours in Vernon, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Vernon, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Doc Weird (@ThrillDoc) reported 5 minutes ago

  Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed!

• 
  phani teja (@nanduriphani) reported 7 minutes ago

  @Fidomobile really fed up with your service, lost my phone and have device protection but you haven't registered my device protection likewize keep pushing me back as they can't see my device information.. almost made 30 calls in this week no resolution.loyal customer from 2019

• 
  Nurse Huang (@HuangNurse) reported 9 minutes ago

  @KarenWenLin @Fidomobile Fido.. they are the worst. They had a nation wide outage last year. How can they charge people more???

• 
  Nicholas Baron (@Nicholas_Baron) reported 10 minutes ago

  Trying to add a line through @Fidomobile website is so frustrating! Not working

• 
  The Other Guy (@TheOtherGuy1) reported 12 minutes ago

  @tina_edube @Fidomobile I have the same problem, the app is flooded by 1 star reviews with people who have the same problem. I called and billing gave me 3gb extra for 3 months free because it's impossible to access the 5 free hours of data on all plans

• 
  Andy Goddard (@iamandygoddard) reported 12 minutes ago

  I have always had great service from @Fidomobile, but “Ask Jack” chat is appalling. - Agents can’t type in full sentences - Punctuation is mythical - Typos galore because agents have to handle multiple chats & problems at once. Get your agents back to the phones!

• 
  Ian Minton (@ianmint84) reported 13 minutes ago

  @Fidomobile How do I get a hold of someone who is actually competent at Fido? 611 cannot fix my issue and I’m ready to port out for the second time in the last two weeks.

• 
  linda🇨🇦mcgowan🍁 (@linmcgowan) reported 15 minutes ago

  No @Fidomobile i DO NOT want to talk via text, i want to speak directly to someone. Quit hanging up. Finally after many tries I get the same rude customer service who refuses to help & i ask to speak to manager & deliberately put me on hold for 35 mins so i hung up #FidoSolutions

• 
  ShaMaKyEntertainment (@shamakyEnt) reported 16 minutes ago

  Why did I order a new phone since March 6th from @Fidomobile talk to 3 customer service agents and a supervisor and cannot get my order by now. What's really happening with @Fidomobile these days? Customer service is nonexistent with them...I'm so disappointed 😞

• 
  Karen Woods 林爷 🇺🇦🇨🇦🌻 (@KarenWenLin) reported 17 minutes ago

  I had a terrible experience with @Fidomobile this morning , despite being a loyal customer for more than 4 years. Rest assured, I will be writing about it and sharing it with Canadians across the country. I have documented everything. Consumers want a good shakeup in Telco. They…