Fido outages and service status in Waterloo, Quebec

Problems in the last 24 hours in Waterloo, Quebec

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Waterloo, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  boja_reddii (@BojaReddii) reported 44 seconds ago

  @Rogers @RogersHelps @Fidomobile This issue has been ongoing since Nov 2025. I signed up for Rogers Internet at Scarborough Town Centre where Sahil Kapre (Salesperson ID: 14010302) promised a $75 bill credit to my Fido account in the 2nd billing cycle. #CustomerService

• 
  Intrepid Critic (@Who_knewit) reported 2 minutes ago

  @Fidomobile please switch me back to LTE. This switch to "5G" has made my phone slower, everything takes longer to open, chatgpt takes forever to give answers now. Podcasts just stop streaming as I randomly lose service. Switch us back, 5G isn't ready and it sucks.

• 
  Pete (@floofydoofbkup) reported 2 minutes ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

• 
  Jo (@Jo39908254) reported 3 minutes ago

  @Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful

• 
  Georgina Perez (@Georgin51424274) reported 4 minutes ago

  @Fidomobile is there anyone in customer service who is actually willing to help?

• 
  Chris (@cmclean1980) reported 6 minutes ago

  @Fidomobile @Rogers how can you only have virtual customer service? I have an issue that they can not resolve and the earliest I can speak with a human is Wednesday morning … how is this possible? This is unacceptable service!!!!

• 
  BFFR_Gahdammit (@_AMOIT_) reported 10 minutes ago

  Hey @Fidomobile, I bought a BYOD plan online and ported my number over, but my eSIM is still stuck on SOS after 24 hrs. I can’t call or text, and AskJack is telling me to schedule a call (how, if I have no service?). Please check DMs and help me fix this ASAP.

• 
  connor (@_connorrr_) reported 14 minutes ago

  @Fidomobile I have tried to cancel my mobile data plan and the only way to do so is by calling. I cannot do this because I am not living in Canada anymore and the international number does not work.

• 
  Aephraim Steinberg (@QuantumAephraim) reported 15 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Harmanpreet Kaur (@amberjagra) reported 16 minutes ago

  @Fidomobile Worst mobile company to deal with! Charged me an activation fee on my bill when the girl in store told me there will be no fee on my account. Went back to the store to talk, told me to call customer service and now they scheduling a call back for after a week. CRAZY!!