Freedom Mobile Outage Report in Fort McMurray, Alberta

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Full Outage Map

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (48%)

2. 

   Phone (37%)

3. 

   Total Blackout (7%)

4. 

   Wi-fi (5%)

5. 

   TV (2%)

6. 

   E-mail (1%)

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Laura Slater (@gamegirlie2007) reported 6 minutes ago

  @FreedomMobile I am receiving texts several hours after they have been sent for the past 2 days. Is this a known issue or should I seek out some assistance?

• AliG (@AliG986) reported 8 minutes ago

  @FreedomMobile @FreedomMobile just announcing this news for the sake of publicity and not connecting the actual call doesnt help!!! More than an hour on the line but just a music keeps playing. Didn’t even help!

• Rozhyar pooyeh (@PooyehRozhyar) reported 9 minutes ago

  @FreedomMobile Please waive call/text charges from Canada to Iran. Due to internet disruption we cannot contact our loved ones. This is your share to support"freedom". #IranProtests2022 #MahsaAmini #مهسا_امینی

• Ambrose Li (@little_potato) reported 10 minutes ago

  .@FreedomMobile Can you guys fix your accounting system? Don’t send people overdue notices unless they actually are overdue. I got an email at 06:41 PDT that my payment was received. Almost 4 HOURS later, at 10:00 PDT, I got an “overdue notice”. I checked my balance; it’s $0.

• Jason (@jasondasers) reported 13 minutes ago

  @FreedomMobile I can’t make a call, it was a music in the begging and right now receive this message: you don’t have sufficient funds in your account or can’t make call Atm. How do I activate that or fix?

• frank fardanesh (@frankfardanesh) reported 15 minutes ago

  @FreedomMobile Rogers and Telus waived their long-distance charges to Iran to support their customers so they can reach their loved ones. As the government of Iran shut down the internet in Iran. Freedom Mobile will support the customers too?

• Arian (@aftsmt) reported 16 minutes ago

  @freedomsupport @OshawaBuddha Would you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families?

• BRDy (@iambrdy) reported 19 minutes ago

  @freedomsupport It's taken me 3 different conversations across 3 different platforms, to a single reasonable resolution. 2 hours of my day have been consumed by this, and it's still ongoing.

• Dhaval Parmar (@DhavalParmar1) reported 22 minutes ago

  @freedomsupport I acknowledge that it can take time but i called you guys 2-3 times and every time I’ve called they promise me it will be done in an hour or so but no outcome yet.i can’t waste my time every day like this. I need solution now

• Arian (@aftsmt) reported 26 minutes ago

  @freedomsupport Could you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families?