Freedom Mobile Outage Report in Fort McMurray, Alberta

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (47%)

2. 

   Phone (36%)

3. 

   Total Blackout (8%)

4. 

   Wi-fi (5%)

5. 

   TV (2%)

6. 

   E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Darryl Dinn (@darryldinn) reported 3 minutes ago

  @freedomsupport after 1h45m with "loyalty/retention" I was told my service might be cancelled because i have been out of zone too long (I was calling to get some extra data). I am at my parents avoiding covid in NL vs ON, they didn't seem care. Do better!

• Sue Paré, ADS (@Susan_Pare) reported 4 minutes ago

  @shawcable says it’s committed to #a11y but affiliated @FreedomMobile gives out inaccessible pdf billing. Lots of #accessibility help available. #FAIL

• Sushi (@SushaniF) reported 7 minutes ago

  @TheJUNOAwards @justinbieber @FreedomMobile Unstable I vote for #JFCJustinBieber

• Peter Charnish (@petercharnish) reported 8 minutes ago

  @FreedomMobile is there a way to be in touch with support rather then direct messaging

• Ripun Chhabra (@ripunchhabra) reported 9 minutes ago

  @freedomsupport @FreedomMobile SO DISSAPOINTED &FRUSTRATED with customer service I am receiving right now. Been 3 hours I have been talking to an agent and instead of helping, somehow he managed to mess it up. My sim card is not registered anymore. #HELP

• MinaReyesDesigns (@meenz74) reported 12 minutes ago

  @freedomsupport hi there, is there a current issue with the network? Im in Scarborough, im not getting any mobile data.

• Nicole.Elizabeth (@msnicolecino) reported 15 minutes ago

  @FreedomMobile since your services are completely unavailable in the province of Ontario,you would think you would make setting up a phone for an 83 year old more user friendly.After zero assistance from your help line, thankfully I am competent and can figure things out.

• Yashwant Midha (@MidhaYashwant) reported 18 minutes ago

  @FreedomMobile Hi i upgraded my device yesterday at 11:20 hrs and called customer service at 11:45 hrs to cancel my order as I didn’t check my address was old one. So till now i called around 8 times and not a single customer service associate has given me same answer. 4372174297

• Alana Baltzer (@AlanaBaltzer) reported 21 minutes ago

  @FreedomMobile i would like to know why my end of month payment thru the app wasn’t “processed” yet came out of my bank acct. all month I’ve been topping up data through the app without any issue w pymt. It is a pandemic I would prefer to not have to go in store to pay.

• ᴄʏʙᴏʀɢ K9 🌹🀄 (@cyborgk9) reported 22 minutes ago

  I have received that annoying scam "Calling you from the legal department of Service Canada…" phone call 10 times today. :/ It's insane phone companies can't seem to figure out a way to stop this kind of thing. @FreedomMobile