Freedom Mobile

Freedom Mobile Outage Report in Fort McMurray, Alberta

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Fort McMurray, Alberta 12/02/2025 17:15

December 02: Problems at Freedom Mobile

Freedom Mobile is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Artimage84 Andrew Carter (@Artimage84) reported

    @freedomsupport Yeah, why don't you guys establish contact with the companies that provide warranty service on the phones you provide? This situation really is unreasonable to endure.

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber

  • abbascalgary Mohammad A. Abbas (@abbascalgary) reported

    @freedomsupport same here... customer service/agents have no idea

  • ashattack5 ashley✨ (@ashattack5) reported

    @FreedomMobile truly horrible customer service and after being with a company for years you think you would get something out of it. Disappointing.

  • Nonurbiznaz CreatorOfTheGingers (@Nonurbiznaz) reported

    @freedomsupport then they say maybe its my card??? Hold on let me ask @amazon who had zero issues with my card when ive spent hundreds just in the last week alone! Get your **** together #FreedomMobile and either give me all of my money back or at least give me service

  • ashley_hynd Ashley Hynd (@ashley_hynd) reported

    I was really excited when I joined @FreedomMobile. Felt like I had finally found a cell provider who put integrity & care into providing service. Sadly their @freedomsupport has become mostly automated just like all the other cell companies

  • karlcru55786304 karl cruz (@karlcru55786304) reported

    @FreedomMobile I’m been with freedom since the start of this company but once roger finalize take over I’m gone had bad experience with Roger service overcharged

  • katastrofunk Kat Chambers (@katastrofunk) reported

    @freedomsupport The shipping is by Purolator. The fact it took 5 business days for the shipment to even be started is the main issue here... have an explanation for that?

  • kylarmenta kylamenta (@kylarmenta) reported

    @FreedomMobile I paid my phone bill online an hour ago ( never missed a month before) and it’s saying my account is still suspended. the money came out of my bank account and I got the 611 text that my account has been topped up ? Any solutions?

  • Artimage84 Andrew Carter (@Artimage84) reported

    @freedomsupport For anyone who followed this, the further contact was of no help.