Freedom Mobile

Freedom Mobile Outage Report in Fort McMurray, Alberta

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Fort McMurray, Alberta 02/10/2026 12:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewsdad2007 Martin Beattie (@andrewsdad2007) reported

    @Crackmacs @koodo @FreedomMobile i’m on the Shaw free plan, pay $10 a gig for data that rolls over if i don’t use it. you connect to their hotspots all over the city so don’t use much data. No issues at all.

  • jaytheredneck1 🇨🇦Jay🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jaytheredneck1) reported

    @FreedomMobile Well as a customer since wind first started, when I try to upgrade my device to the iPhone 12, I get shafted with my old data plan and it’s telling me to pay 120 upfront in addition to the $85/mo. Where new customers are getting 22gb with 0 upfront and $85/mo. Ready to switch.

  • gtez Jesse Houston (@gtez) reported

    @FreedomMobile I just moved to a complete dead zone. Do you have range boosters or something I can plug into my home network to get LTE?

  • SouthCentralM95 TheMatthewT (@SouthCentralM95) reported

    @FreedomMobile just wondering id there outage in etobicoke? I have no service.

  • the905guy 🇨🇦Matthew Dunn🇨🇦 (@the905guy) reported

    @freedomsupport I have no idea why. And as far as I know this is the first time it’s happened. But today my wife iMessages me. A half hour later of me not responding she calls me. Once she called me it seemed as though my phone connected to the network and I got a bunch of texts

  • cndn_hippo Mindemoya (she/her) (@cndn_hippo) reported

    Question @Spotify - I have a family account and just got a new @LGCanada Velvet through @FreedomMobile Ever since I got the new phone, the app won't work. I've tried all troubleshooting options I can think of. How do I fix this? Do I need to bring my new phone in?

  • akashde10724268 akashdeep singh (@akashde10724268) reported

    @freedomsupport : My phone number has been suspended, as the last 4 bills were not auto-deducted . Now, I have to pay the entire amount of my tab including 4 months bill, which sums up $1900. Can you please look into this . Already registered the complaint as : c64992300

  • 94HSDARLING dina♥︎//🇵🇸 (@94HSDARLING) reported

    @TheJUNOAwards @FreedomMobile #JFCTheWeeknd coming down

  • gfinockio Glenn Finockio (@gfinockio) reported

    @Crackmacs @koodo @FreedomMobile Fair enough. I can't speak to data speeds on Shaw/Freedom, but I do have voice only with Shaw and I don't have any issues with reception in the city or out in Banff/Canmore.

  • UsmanMi06373397 Usman Mir (@UsmanMi06373397) reported

    @freedomsupport damn some pretty horrible customer service here. Got connected to an agent from the messaging platform that takes 10-15 minutes to respond on each message. It’s been over an hour talking to the guy and he’s still asking basic questions. So ridiculous!