Freedom Mobile

Freedom Mobile Outage Report in Guelph, Wellington County, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Guelph, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Guelph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Guelph, Wellington County, Ontario 01/27/2026 01:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Phone (17%)

    Phone (17%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • raminbourne Ramin Bourne (@raminbourne) reported

    @peternowak I needed a second line - was told WiFi calling wasn’t supported for prepaid plans! Asked me to switch to Telus. I switched to @FreedomMobile ! On another note, noticed FM service quality has changed a lot - I may even switch my primary line from Telus to FM!

  • MlleCheeatow Tiffany Chee-a-tow (@MlleCheeatow) reported

    The funny thing is I used the data for maps because my friend who is ALSO with @FreedomMobile couldn’t even connect to the roaming network

  • mxaether ✨kam✨ (@mxaether) reported

    @freedomsupport Which I understand might not be a feasible thing, but these rates really feel very on par with regular full-size telecoms (Rogers, Bell), when we're paying our monthlies at a similar price for less service area. So what exactly is the benefit over-all?

  • djmrstylus Call me Mr. (@djmrstylus) reported

    @FreedomMobile do you have any Canadian customer service reps? @CRTCeng @CanadaGovNews

  • mgauthier223 Marie Gauthier (@mgauthier223) reported

    @freedomsupport It's September 6th and my phone is now sending duplicate messages. What was the issue as you clearly have it happening again

  • savouxx savouxx ☁️ (@savouxx) reported

    @freedomsupport Unlimited data shouldn’t slow down after the data bucket is used as it originally did when wind was your company. I hate the change. It’s not unlimited when the lte speeds are unusable. Just a thought.

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @SweetSourcream3 @FreedomMobile You don't need to change your plan. If you want a lower tab rate, make a down-payment towards the device (50-75% is best). It's what I would do.

  • Sinead09487728 Sinead (@Sinead09487728) reported

    @FreedomMobile is network down? I can't make calls the last 2 days..

  • MlleCheeatow Tiffany Chee-a-tow (@MlleCheeatow) reported

    If I KNEW I would have! Never been treated like this in my 7 years as a loyal @FreedomMobile customer 😡 I felt like a small child being scolded with 0 empathy or compassion.

  • MellowCanuck_46 Mellowcanuck (@MellowCanuck_46) reported

    @FreedomMobile ....unlimited but only up to 20 gigs? Your service is snap crackle pop.