Freedom Mobile Outage in Haldimand County, Ontario

@freedomsupport Hi, is there an issue with incoming SMS texts in the Hamilton area?

@freedomsupport You should talk to your IT people... I’m sorry but I don’t have time to explain the problem further.

@freedomsupport SMS Text service down? I haven't been able to send or receive for the last 15 minutes...

@caitlyn_neild13 @freedomsupport Same thing here, just get the spinning wheel when trying to login.

@freedomsupport I'm a customer in Ontario, just an FYI, there's a scam text message out there claiming to be from you saying there's an overpayment on customer's account. It asks you to text them back probably to send you to scam website.

@freedomsupport I've already explained in my previous tweet what the problem is

Hey @FreedomMobile I am standing in a parking lot and I can't even connect to LTE to call a ride to let them know that I need to be picked up.... Your cell phone service sucks.... I think it's time to invest in better reception I wouldn't have came back if I had a choice

@Pedroramosr91 @FreedomMobile Bell was down for 6 hours once, Rogers was down for 8. Suck it up buttercup. Things happen.

@freedomsupport @lade_mark You guys can’t even manage to broadcast a decent signal in the Hamilton area! I’m in my own house and can’t make a phone call!!!! Two bars!🤬🤯

@tshirtbae93 @mitch909 @chopstix21 @Rogers @FreedomMobile Difference for me wasn’t the price. But more Gigs. But I regret switching because of lack of signal just about anywhere I go. Specially once I leave the so called home network. No service outside of home network. Even though they said it would be covered by their partner networks

@chopstix21 @mitch909 @Rogers @FreedomMobile NOTL is one of the worst areas for any service coverage I work in that area a lot. And it’s terrible

@freedomsupport Yeah kinda figured there wouldn't be an awful lot you could do but thought I would make you aware of this as I can imagine quite a few customers are probably experiencing this. Me and my housemate used to get the same calls 15 minutes apart from each other before she left.

@FreedomMobile My phone is not working on the network either, but I don't know if that is you or Motorola so can't hold you responsible yet.

@FreedomMobile After being charged $10 to get my new phone working on the network by the oh-so smug prat working at the Danforth store I am not inclined to recommend Freedom to people.

@freedomsupport Hey guys, quick question, If I cancel my plan phone plan partially through my monthly period, am I still charged for the whole month?

@freedomsupport hey, trying to log into my account but none of the verification methods are sending me codes. I’ve sent several requests and nothing, this is getting ridiculous. What is going on? Nothing else has issues emailing or texting me codes...

@freedomsupport I need a manager to help me.

@freedomsupport It's not a billing issue - I just received the same email 11 times for no reason

@freedomsupport Hi Freedom, it has been very frustrating dealing with your network and system, we were given the run around with your online support, tech support and in-store clerk and after 2 months of trying to solve this and hours and hours of chatting, this is still not resolved!!!!!! 😡😡

@adrianne55513 @FreedomMobile why can't I get this bonus, lol @FreedomMobile. Esp annoying that I got the holiday miracle plan which was supposed to be unlimited for life, but now after 5gb its slow as hell. And no, I don't want to pay more for what was promised when I joined practically on day 1.

@freedomsupport Hello. I have been having a problem since yesterday where my messages would not be delivered. I have $99 prepaid plan. Please get back to me! - Marcus