Freedom Mobile

Freedom Mobile Outage Report in Medicine Hat, Alberta

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Medicine Hat, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Medicine Hat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Medicine Hat, Alberta 11/24/2025 13:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport How about telling me when @Rogers is fully in control of freedom and then maybe customer service will actually get better

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @Shawhelp what is wrong with your phone service this afternoon. I tried calling my husband’s cell and got a message that the number you have dialled is not in service. Same when I tried calling my own cell. I could only call him using my cell. Since you own @FreedomMobile fix it.

  • majidsid19 Majid M (@majidsid19) reported

    Shoutout to the @FreedomMobile customer service who didn't try to upsell when I contacted them to downgrade my plan :)

  • Johnx2mol John Molina (@Johnx2mol) reported

    @freedomsupport is there an outage in Ajax? I've been dialing out for the last hour and no connections. The screen indicates it's dialing but never connects.

  • JeffCavanagh1 Jeff Cavanagh (@JeffCavanagh1) reported

    @freedomsupport When y'all said to chat if I needed help I thought you would do more than send me an ad.

  • BigDeeal Slug Lord (@BigDeeal) reported

    @FreedomMobile So not sure what exactly the problem but my phone of just 13 months is so bad. Like turning off on it's own sometimes upwards of 3 times a day. I love Freedom but I haaate this phone.

  • Wooderson72 Colin Chalmers (@Wooderson72) reported

    @FreedomMobile I just wanted to share what an absolutely positive experience I had setting my son up with a new mobile phone from @FreedomMobile at White Oaks Mall in #ldnont . Hilary deserves a pat on the back. Excellent customer service! #timeslikethese

  • JReaves99 Jerry Reaves (@JReaves99) reported

    @freedomsupport Why has your service got significantly worse in the last two months?

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile data doesn't work won't load anything. We'll no working service = No money!

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @FreedomMobile You know what’s not big gig energy? Forcing iPhone users (maybe android) to use ShawPasspoint and ShawMobileHotspot with no way of removing them so they auto connect. Just another of bad user experience that seems to be a ‘feature’.