Freedom Mobile

Freedom Mobile Outage Report in Montréal, Québec

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Montréal, Québec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Montréal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Montréal, Québec 02/18/2026 14:15

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • _Tj_h Tj H (@_Tj_h) reported

    @TTChelps @TReaper999 @FreedomMobile +1 to this. I'm on freedom and i still get no service between stations

  • brunikx Bruno Maia (@brunikx) reported

    @freedomsupport is your service down? I somehow haven't had service all day and all my payments are up to date? YYZ region

  • ciggmar 🕊🎀 (@ciggmar) reported

    @freedomsupport hi! Is there some sort of network problem? I cannot send or receive texts and cannot make any calls. Really frustrating when my employer needs to reach me by phone and can’t get a hold of me.

  • asifintoronto Asif Hossain (@asifintoronto) reported

    @JackGegg @FreedomMobile @Bell Perfect, I have no interest in leaving the city, therefore I shouldn't pay a higher phone bill for a network service I'm not using.

  • donatorinaldii Donato (@donatorinaldii) reported

    @freedomsupport I’ve already done this but I still can’t get an esim until the 25th of April when my billing cycle restarts, unfortunately I need this solved a lot sooner then that. If you’re able to provide me an answer, I would love to get on the phone with someone that could possibly help me.

  • ikon400 manDem (@ikon400) reported

    @FreedomMobile why do i have to pay 11.30$ for having my own simcard converted to esim. I’m changing my network for such unreasonable act.

  • PeterVarnai3 Peter Varnai (@PeterVarnai3) reported

    @freedomsupport Hi, my service has been down since yesterday evening (no data, no texts/calls). My payment for April was automatically deducted a day prior. I also cannot access my online account - after sending a security code to my email, it just gets stuck. Any tips?

  • RasKanji ➐ kantaro (@RasKanji) reported

    @FreedomMobile Please for the love of God. When I call CS and have to listen to the automated system. It does not need to tell me 3 times what my balance is, what day it expires, what hour, minute, and second it expires. I came ]~[ this close to cancelling my service over that #petty

  • andy91125 Andy (@andy91125) reported

    @asifintoronto @FreedomMobile @Bell Good luck getting service more than 30 minutes outside the city tho

  • BodineWilliams B. Williams (@BodineWilliams) reported

    @FreedomMobile How do I escalate a customer service complaint. Pls. do not tell me to phone the 800 number which is the problem.