Freedom Mobile

Freedom Mobile Outage Report in Newcastle Village, Durham, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Newcastle Village, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Newcastle Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Newcastle Village, Durham, Ontario 02/13/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Newcastle Village, Ontario

Latest outage, problems and issue reports in Newcastle Village and nearby locations:

  • Drewcross24 MLSE USHER!!! (@Drewcross24) reported from Clarington, Ontario

    @FreedomMobile please fix my calling!!! Can’t revive or make calls all day

  • allanthegolfer Allan Hrynkiw (@allanthegolfer) reported from Clarington, Ontario

    @FreedomMobile Text messaging in Oshawa is hot garbage tonight. Not getting anything. My business depends on receiving texts.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • sandypowlik Sandy Powlik (@sandypowlik) reported

    Trouble with @FreedomMobile? They locked my phone, I called Revenue Canada from Mexico on their traveler plan ($0.50/min). My phone is set to "roaming OFF" but they billed over $300 for international roaming for "calling USA." 9hrs live chat. No reply after 4 emails. #badservice

  • smitty_mark Mark Smith (@smitty_mark) reported

    @freedomsupport Thanks! How long is the 'bonus' offer included? Less than 10-15Gb doesn't work for me so is it the duration of the 2yr agreement? Looking to replace the phone as well. TY

  • Arora_Bhavya20 Bhavya Arora (@Arora_Bhavya20) reported

    @freedomsupport Trying to upgrade my device aince yesterday and all am hearing is different statements from different associates of yours!!! All being contradictory. No one would want such kind of customer service !!

  • banned1 Sam Alexander (@banned1) reported

    @FreedomMobile @LGCanada Where are your priorities? Putting your employees at risk for sales? Lobbying to make SALES an essential service? Communication matters but you have to put people before profit. Thought you guys were the cell service of the people. The people are dying and you are complicit! WTF?

  • andreammscott Call Me Scotty (@andreammscott) reported from Toronto, Ontario

    @freedomsupport Hi. I've been getting an 'error 38' message since 6:30pm on January 14 and unable to send texts. How do I fix this?

  • SanHorizons San New Horizons (@SanHorizons) reported

    @FreedomMobile My phone calls become disconnected at around 2 hours. It happened to me yesterday night while I was on hold for an important issue. B/c of covid, I've reduced my plan & pay 15c/min over 100 mins. Can you help resolve these two issues?

  • thunderchuck13 Sammy (@thunderchuck13) reported

    @FreedomMobile Easily the worst customer service I have ever experienced had. I regret signing up with them and it hasn’t even been 3 weeks. I have spent countless hours with no help. #worstcustomerservice

  • zaheera58383701 ❤️ LOVE FOR ALL ❤️ (@zaheera58383701) reported

    @freedomsupport Freedom mobile dealer cheated me and misleading with and right now customer service are not helping me please be aware all dealers shop

  • Kassie_YEG Kassie (@Kassie_YEG) reported

    @FreedomMobile horrible online messenger help HORRIBLE!! How do I STOP the need to verify my account EVERYTIME I want to log into it? I will absolutely change carriers in 29 days if you cant resolve this pain in my ***

  • issamayaglavin Maya Glavin (@issamayaglavin) reported

    **** @freedomsupport switching companies!