Freedom Mobile Outage Report in Niagara-on-the-Lake, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Niagara-on-the-Lake, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara-on-the-Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (57%)

2. 

   Phone (31%)

3. 

   Total Blackout (6%)

4. 

   Wi-fi (5%)

5. 

   E-mail (1%)

6. 

   TV (1%)

Community Discussion

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Freedom Mobile Issues Reports Near Niagara-on-the-Lake, Ontario

Latest outage, problems and issue reports in Niagara-on-the-Lake and nearby locations:

• Inderpreet Singh (@IAmInderdhot) reported 23 minutes ago from St. Catharines, Ontario

  I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

• Andrew Dignum (@TheDiggyShow) reported 51 minutes ago from St. Catharines, Ontario

  @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

• Alexander Toth (@UntilTheNextTee) reported 56 minutes ago from St. Catharines, Ontario

  "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Prince14U2NV (@Prince14N) reported 3 minutes ago

  @FreedomMobile worst customer care I have ever experienced in my entire life how is it that I paid my phone bill but you guys can’t find my money? And your reps are so rude 🙄 holyyyyyy

• Michael B (@mbsask) reported 3 minutes ago

  @freedomsupport Tried to make a payment online just now...& was rejected for a server issue. Is this common? Never happened to me before....

• Adeel (@Adeel56418267) reported 3 minutes ago

  @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

• Erin Affleck (@EAffleck) reported 4 minutes ago

  @FreedomMobile, I'm into hour two of chat support. Trying to figure out why adding a line to a pre-existing account is so. hard. to. do. #NotHowIWantedToSpendMySaturday

• Adeel (@Adeel56418267) reported 5 minutes ago

  @FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company

• Tossable Digits (@TossableDigits) reported 9 minutes ago

  @freedomsupport They have, multiple times. It is clear that your Port Out process does not consider customers who wish to Port Out but are not physically in Canada at the time they submit their request. Despite calls and chats by your customer, multiple Port Out requests have been rejected by FM

• RM (@rrmortiss) reported 11 minutes ago

  @freedomsupport This needs to be promoted more. I thought Freedom had horrible coverage and was going to switch back to Rogers until I set this up. It's been great now.

• Marisa (@Marisa98974297) reported 13 minutes ago

  @FreedomMobile I LOVE having to call 7 times in the past month as my card keeps getting charged unlawfully and the response I get is “we may call you back in a week, we may not - no guarantee” LOL at your customer service.

• Shehryar Kharadi (@shehryarkharadi) reported 13 minutes ago

  @FreedomMobile Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.

• PK 🏆🎮 (@HeyYouGame) reported 15 minutes ago

  @freedomsupport is phone service currently down? I can’t phone or receive calls.