Freedom Mobile

Freedom Mobile Outage Report in Niagara-on-the-Lake, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Niagara-on-the-Lake, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara-on-the-Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Niagara-on-the-Lake, Ontario 11/15/2025 21:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map Near Niagara-on-the-Lake, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Thorold.

Loading map, please wait...
City Problem Type Report Time
CanadaThorold Internet
CanadaSt. Catharines Phone
CanadaNiagara Falls E-mail
CanadaSt. Catharines Phone
CanadaSt. Catharines Phone
CanadaSt. Catharines Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Niagara-on-the-Lake, Ontario

Latest outage, problems and issue reports in Niagara-on-the-Lake and nearby locations:

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • noor_brar_ 𝒏𝒐𝒐𝒓✨ (@noor_brar_) reported

    @_jazz21 @FreedomMobile Never got the network... it was so hard to call or text someone, the internet never worked It was 2 years ago though.. so don't if they have got the new towers now or not

  • gibblegut Aaron (@gibblegut) reported

    @FreedomMobile Freedom mobile where their cwll service is almost as bad as their customer service

  • stevenbottoni Steven Bottoni (@stevenbottoni) reported

    @freedomsupport Would you consider what you are asking me to do, good customer service or very poor customer service ?

  • stevenbottoni Steven Bottoni (@stevenbottoni) reported

    @freedomsupport I’ve been online shopping for a decade plus, done a ton of returns, and never have had to go back to the local shipping company to get a return label.

  • Jimmy2James James J. (@Jimmy2James) reported

    @FreedomMobile : Use 611 to contact support within Canada Call Center: "Hello, name puja from Egypt..." 😩😩😩😩😩😩😩😩😩😩😩

  • life2twit Jeevan Kumar (@life2twit) reported

    @FreedomMobile Is there any deal for a 7 years old customer?

  • puneetpandher1 Puneet Pandher (@puneetpandher1) reported

    @FreedomMobile GARBAGE DONT EVER USE FREEDOM, HAD REALLY BAD EXPERIENCE WITH THEIR SERVICE AND NETWORK. STAY AWAY FROM FREEDOM. NOT WORTH PAYING

  • bunyan69 Paul Barber🇨🇦 (@bunyan69) reported

    @freedomsupport Are there issues nwith text messages at the moment?

  • Canadian_06 ✿*•* Ginger *•*✿ (@Canadian_06) reported

    @FreedomMobile carl, who answered my call spent 10 minutes on the call with me after reading the notes which clearly stated I need to speak to loyalty department, telling me they cannot help me but him lol You guys need to train your staff to listen to the customers

  • gibblegut Aaron (@gibblegut) reported

    @FreedomMobile Freedom Mobile where their cell service as almost as bad as their customer service.