Freedom Mobile Outage in Niagara-on-the-Lake, Ontario

@freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

@FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

@freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

@FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

@Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

"Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

@CS_sean @RogersHelps @FreedomMobile Just a reminder that @FreedomMobile isn’t truly ready for the big time yet. Signal strength will vary from good to terrible depending on how far away you get from T.O and major highways! Gigs are not everything! Reliable service is. And you won’t save that much$

Received my @Google pixel 3 from @FreedomMobile and no wireless charger as promised... poor service as well. Hung up on twice already.

@FreedomMobile you have the WORST customer service & I’m beginning to think you don’t train people at all. I just spent 50 mins on the phone for a mistake YOU made and had NO solution. Joke *** company and my account with y’all is officially terminated. 🖕🏿

@freedomsupport Hi freedom I used to be a freedom customer since the wind days. I unfortunately had to leave Canada for a bit but I didn't want to lose my plan so the loyalty agent gave me a case number so that when I'm back in Canada i could get my plan back.

@freedomsupport customer service is ****.

Hey @FreedomMobile what kind of Mickey mouse operation are you running where your agents can't even tell me which of your stores have a particular device in stock? It's like your actively want to lose me as a customer.

@freedomsupport Well clearly today is a slow day. Your network's been down for the past hour. Not receiving calls or texts.

I just used @freedomsupport on WhatsApp to switch my play to the new 20 gig for $65. They kept my 3 gigs extra I already and didn’t change anything else billing wise. Customer service is A-plus. Also! 23 gigs of data for $65! I feel like I’m robbing someone.

When I went to register with LG my phone that I bought through BestBuy, because your online store ran out of the LG G8X, I made a mistake about my provider because I thought they meant from where I bought it. Could you fix this for me, @freedomsupport ?

@freedomsupport just spent 1h37m with RCS support because support and I thought my "1.5gb promo" plan had unlimited data. Can y'all send a memo "prepaid-only plans don't get unlimited internet" to your people. Sales reps too because she told me it was unlimited when I signed up.

@freedomsupport Could you please look into coverage/quality on Anthony Henday highway in YEG between 100 Ave and Gateway blvd. Tried having a WhatsApp call and quality was terrible at times. Other side was on wifi so I know the issue is with me. Thanks

@freedomsupport IF A CUSTOMER IS LATE WITH THEIR PAYMENT THE LINE GETS CUT....BYT IF YOU GUYS NEED TO DO A REFUND THERE IS NOTHING YOU GUYS CAN SMH HONESTLY WOULD NEVER RECOMMENDED FREEDOM TO ANYONE