Freedom Mobile

Freedom Mobile Outage Report in Niagara-on-the-Lake, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Niagara-on-the-Lake, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara-on-the-Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Niagara-on-the-Lake, Ontario 01/29/2026 02:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (17%)

    Phone (17%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Niagara-on-the-Lake, Ontario

Latest outage, problems and issue reports in Niagara-on-the-Lake and nearby locations:

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • GeorgeI88241999 George Ivanov (@GeorgeI88241999) reported

    @freedomsupport got disconnected twice , and the bad part is they don’t even care to call back . Gotta dial the 1888 number and do the process again . Just horrible

  • eboerschke Duke Boerschke (@eboerschke) reported

    @freedomsupport Or ask Customer Service how many calls they have received concerning processes errors. Have IT look into it. Stop insulting customers by saying the bank has declined their card.

  • eboerschke Duke Boerschke (@eboerschke) reported

    @FreedomMobile I have enjoyed your service for years….until now that is. Stop telling me my credit card is not valid! My bank says otherwise. A google search shows many customers with same issue. The issue is your payment system not the credit cards #freedommobile

  • RobGaudette Rob Gaudette 🇨🇦 (@RobGaudette) reported

    Hey @freedomsupport Peeps! Had called in looking to add a 3rd line but was told they can’t help me. Are you able to? I’m bringing my prior Freedom-bought device and assign to existing account. Can ya help a guy out?

  • mikashab Mohamed El-Khashab (@mikashab) reported

    @freedomsupport would like to cancel email voice option, please!

  • Alex04162176 Alex (@Alex04162176) reported

    @freedomsupport Called Freedom mobile when it happened, advised to go to kiosk to reactivate service. In kiosk payment can't be completed and I better of with postpaid plan. So basically needed to cancel phone number, and pay with SAME credit card for postpaid plan, which I also asked to prepay

  • eboerschke Duke Boerschke (@eboerschke) reported

    @freedomsupport It is not just a concern for me. Look at Reddit and see how many customers are reporting being told their credit card was declined. We all know our credit card is good. Your processing system has a flaw and your customer rep was rude. Fix those issues.

  • DLK2699 Dede (@DLK2699) reported

    @freedomsupport Sounds like ur defending/siding with the staff and don’t need a new customer

  • carolhochu Carol Hochu (@carolhochu) reported

    @freedomsupport Help in the USA, have enabled data roaming but cannot get a network so no text or calls, how to do I get a network?

  • san_bains Samandeep bains (@san_bains) reported

    @FreedomMobile worst customer service