Freedom Mobile

Freedom Mobile Outage Report in Niagara-on-the-Lake, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Niagara-on-the-Lake, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara-on-the-Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Niagara-on-the-Lake, Ontario 01/30/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (16%)

    Phone (16%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Niagara-on-the-Lake, Ontario

Latest outage, problems and issue reports in Niagara-on-the-Lake and nearby locations:

  • hollygabel Bumbling Tourist (@hollygabel) reported from St. Catharines, Ontario

    @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • s4shams Shams AbuBakr (@s4shams) reported from St. Catharines, Ontario

    @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • dennyfaner Denise Faner (@dennyfaner) reported

    @FreedomMobile awful deal... lol

  • PRMDEC212012 Pablo Chacon (@PRMDEC212012) reported

    @freedomsupport I need help

  • sanesetti Ms. Betty 🇨🇦🇺🇾 (@sanesetti) reported

    @freedomsupport you have the worst customer service ever!!! HO says go to store, store says call HO. I need a phone for my job. I need someone to contact me Asap. I will continue to express my dissatisfaction on all media sources

  • mylifeashardeep hardeep kalirai (@mylifeashardeep) reported

    Horrible customer service @FreedomMobile

  • Anna75403517 Anna (@Anna75403517) reported

    @freedomsupport I am a loyal customer. I have a few lines here. I have referred several of my friends. It seems you are not willing to keep me.

  • WilluMilkit James (@WilluMilkit) reported

    @signalapp Love the app. Great and quick support last week when I had issues with @Telus but not @FreedomMobile

  • unrealpat patrick (@unrealpat) reported

    @freedomsupport Thanks for this. Im already a freedom customer with a plan and device. Im not looking for a new plan, just a non-smart phone to have as a backup.

  • jaytheredneck1 🇨🇦Jay🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jaytheredneck1) reported

    @freedomsupport If you’re going to slow me down so much that I can’t even load your app, first what makes you think I can load a web page? And second, what makes you think I feel like paying for that level of service?

  • wjsn_fan_ Slay (@wjsn_fan_) reported

    @Rogers @FreedomMobile WHY IS MY WIFI SO BAD ON MY PHONE F U AND U HAVE LIGMA

  • ishonate_ Chrizia 😝 (@ishonate_) reported

    Wow all my msgs are sending failed status tonight 🥺 hello @freedomsupport any problems around Scarborough area??