Freedom Mobile

Freedom Mobile Outage Report in St. Catharines, Regional Municipality of Niagara, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. Catharines, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. Catharines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. Catharines, Regional Municipality of Niagara, Ontario 09/03/2025 05:35

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (43%)

    Phone (43%)

  2. Internet (37%)

    Internet (37%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near St. Catharines, Ontario

Latest outage, problems and issue reports in St. Catharines and nearby locations:

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • XxCarsten72xX H.C.Sprung 🇨🇦 (@XxCarsten72xX) reported from St. Catharines, Ontario

    @freedomsupport How many hours are you down for "scheduled maintenance"? I'm trying to to p up my account and can't access anything? Should this not be done in the middle of the night when there is less traffic? Running past 7am is really poor planning and an inconvenience.

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • AFHenley AF Henley (@AFHenley) reported from St. Catharines, Ontario

    @freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.

  • s4shams Shams AbuBakr (@s4shams) reported from St. Catharines, Ontario

    @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

  • hollygabel Bumbling Tourist (@hollygabel) reported from St. Catharines, Ontario

    @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • felipehokings fehokings (@felipehokings) reported

    @FreedomMobile i am trying to contact the customer support but the phone is not working. I am always having problems with freedom, it doesn’t work anywhere and now I in downtown Montreal and my phone is on Nationwide mode and charging my data! Wth??? I’m in Canada!

  • marsmarine462 Jordan Langley (@marsmarine462) reported

    @FreedomMobile Still overpriced as **** and you don’t even have 5G. No thanks

  • doobydude420 doobydude (@doobydude420) reported

    @freedomsupport is freedom mobile ever going 2 support 5G network speeds and have data plans for the better devices such as android??? Pretty sad since even smaller phone companies have 5G. Freedoms towers run off 5G capable networks. Bet the CEOs don't even use their own networ

  • JoLudlow1 Jo Jo (@JoLudlow1) reported

    @freedomsupport my data is not working, any tips?!

  • trinity_assylum trinitys_assylum (@trinity_assylum) reported

    @FreedomMobile Your quality sucks though

  • tdogvella Tone 🍁 (@tdogvella) reported

    @FreedomMobile Cell phone providers screwing the Canadian 🇨🇦 customer one at a time ...

  • xGawsh Zakary Allen (@xGawsh) reported

    @freedomsupport your service representatives brought my wife to tears over a wrongful charge on her plan, totally ridiculous

  • wiederznnnn khalil (@wiederznnnn) reported

    @FreedomMobile So is poor reception

  • MlleCheeatow Tiffany Chee-a-tow (@MlleCheeatow) reported

    Just a heads up that @FreedomMobile changed the way they charge for data roaming and I was hit with a $94 charge for a DAY TRIP to Buffalo. But don’t worry, customer service was able to knock $30 off of that while they kept telling me “next time buy an add on”

  • dariajuniper Daria ૮⍝◜ಠ_ಠ◝⍝ა (@dariajuniper) reported

    @freedomsupport Just strive for better service. Dunno what else to suggest. I switched providers because of the poor connectivity.. *shrugs*