Freedom Mobile outages and service status in St. Catharines, Ontario

Problems in the last 24 hours in St. Catharines, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. Catharines, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near St. Catharines, Ontario

Latest outage, problems and issue reports in St. Catharines and nearby locations:

• 
  Alexander Toth (@UntilTheNextTee) reported 45 seconds ago from St. Catharines, Ontario

  "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

• 
  Andrew Dignum (@TheDiggyShow) reported 10 minutes ago from St. Catharines, Ontario

  @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

• 
  Inderpreet Singh (@IAmInderdhot) reported 12 minutes ago from St. Catharines, Ontario

  I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

• 
  H.C.Sprung 🇨🇦 (@XxCarsten72xX) reported 17 minutes ago from St. Catharines, Ontario

  @freedomsupport How many hours are you down for "scheduled maintenance"? I'm trying to to p up my account and can't access anything? Should this not be done in the middle of the night when there is less traffic? Running past 7am is really poor planning and an inconvenience.

• 
  Andrew Dignum (@TheDiggyShow) reported 32 minutes ago from St. Catharines, Ontario

  @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

• 
  Shams AbuBakr (@s4shams) reported 36 minutes ago from St. Catharines, Ontario

  @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

• 
  AF Henley (@AFHenley) reported 43 minutes ago from St. Catharines, Ontario

  @freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.

• 
  Bumbling Tourist (@hollygabel) reported 43 minutes ago from St. Catharines, Ontario

  @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

• 
  Chelsea (@chelseacriddell) reported 45 minutes ago from St. Catharines, Ontario

  @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 4 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  Gamer Graham (@GTM618) reported 5 minutes ago

  @FreedomMobile In Niagara Falls Canada last 2 days. Get a message yesterday that I roamed into the US and would be charged at such. Never left Canada. And now today can't get a call out. Not even to you for support. What happened to your twitter suport chat.

• 
  norvan man (@luptyd) reported 5 minutes ago

  @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

• 
  Sara Guerrero (@Saraguerreror) reported 6 minutes ago

  @FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me

• 
  liyahcove🦋 (@Aliyah71957449) reported 8 minutes ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

• 
  Al Sadius (@Alsadius) reported 9 minutes ago

  Hey, @FreedomMobile, quick question. Have any of your employees ever used your customer service systems? Because my experiences today have been astoundingly bad - among the worst customer service experiences of my life. I'm trying to give you money, and it's just brick walls.

• 
  manish midha (@midha_manish) reported 10 minutes ago

  @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

• 
  HA (@achauuu) reported 13 minutes ago

  5/ 10+years of being a loyal customer, it is truly disappointing having to fight for price transparency when @FreedomMobile advertises their Price Freeze Promise extensively. New customers beware, I highly urge you to clarify every discount advertised.

• 
  mistassixbulletsappears (@orobichan420) reported 13 minutes ago

  @FreedomMobile DO SOMETHING ABOUT YOUR INTERNET SERVICE OUTAGE

• 
  Tristan Carpio (@TrisCarpio) reported 18 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist