Freedom Mobile Outage Report in St. Catharines, Regional Municipality of Niagara, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in St. Catharines, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. Catharines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (67%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (4%)
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E-mail (3%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports Near St. Catharines, Ontario
Latest outage, problems and issue reports in St. Catharines and nearby locations:
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Shams AbuBakr
(@s4shams) reported
from
St. Catharines, Ontario
@FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.
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H.C.Sprung 🇨🇦
(@XxCarsten72xX) reported
from
St. Catharines, Ontario
@freedomsupport How many hours are you down for "scheduled maintenance"? I'm trying to to p up my account and can't access anything? Should this not be done in the middle of the night when there is less traffic? Running past 7am is really poor planning and an inconvenience.
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Alexander Toth
(@UntilTheNextTee) reported
from
St. Catharines, Ontario
"Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake
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AF Henley
(@AFHenley) reported
from
St. Catharines, Ontario
@freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.
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Bumbling Tourist
(@hollygabel) reported
from
St. Catharines, Ontario
@freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.
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Inderpreet Singh
(@IAmInderdhot) reported
from
St. Catharines, Ontario
I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff
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Chelsea
(@chelseacriddell) reported
from
St. Catharines, Ontario
@FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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CircularLogic
(@CircularLogic89) reported
@AureliaCotta @RogersHelps @FreedomMobile Freedom doesn't offer the *same service as Rogers, though. Freedom Mobile is still a regional provider. Their 'Nationwide' network is roaming on the other networks like Rogers. Note the limited data when not on Freedom network. Rogers offers true Nationwide service
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BRIDGE ℞
(@breakfrom_TO) reported
@FreedomMobile I just want to change my plan why do I have to speak with an in chat agent to do this ?! Wtf !
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Troy Spencer
(@TroySpe13198082) reported
@FreedomMobile. Not the greatest mobile provider honestly customer service is terrible. If you go in the store they tell you different then by phone. Honestly didn't have my phone working for more then 3 days. Had to cancel still waiting on the money I sent them Honestly Terrible
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Laura Nerenberg 🎻
(@junezaria) reported
@FreedomMobile You have LOST me as a customer. And next year, when my kid gets a phone, you WON'T get her: Your rep is insisting on a data overage I did NOT incur -- and I can prove it. But, she keeps insisting I did, and then hangs up on me. Buh-Bye!
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HuxBear 🇨🇦🏳️🌈🐻
(@HuxBear) reported
@freedomsupport I already spoke with a customer service rep last night, after trying multiple credit cards & every mobile & desktop browser available and was told "You'll have to get a top-up code from the store, bye!" & I've been trying again today, since the store isn't an option.
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BRIDGE ℞
(@breakfrom_TO) reported
@FreedomMobile for telecommunications company you need proficient customer service agents , they are slow & lead to aggravation… like why am I in a chat with an agent to change my service and it’s been 5-7mins and they’ve still not asked what plan you’d like to switch to ?
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General Foamhead
(@Foamhead2) reported
@CRTCeng Why are you allowing networks like @FreedomMobile to charge connection fees to customers who are already on the network? They are just switching devices and aren't being connected to a damn thing. This should be treated as fraud.
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Kwame
(@A24452601) reported
@freedomsupport Still having issues.
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Brandon
(@ForbiddenSun215) reported
@FreedomMobile 's Customer service has been terrible. They just keep making everything hard on me and doing nothing to make any of the inconveniences they place on me right. Might be time to find a new carrier.
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InCYnity
(@InCYnityy) reported
@FreedomMobile Too bad I can’t leave the city without paying like I’m leaving the country :’) you really feel the cheap in the worst ways :’)