Freedom Mobile

Freedom Mobile Outage Report in Pakenham, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Pakenham, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Pakenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Pakenham, Ontario 11/15/2025 14:05

November 15: Problems at Freedom Mobile

Freedom Mobile is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Pakenham, Ontario

Latest outage, problems and issue reports in Pakenham and nearby locations:

  • becauseisaidso Sandy Irvin (@becauseisaidso) reported from Mississippi Mills, Ontario

    @MishkaOttawa @siannio1 @FreedomMobile Some of that is not your provider. It’s HWY 7. Terrible coverage regardless of provider, from what I can tell.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • hmradma Hussam Radman (@hmradma) reported

    @freedomsupport The contact center phone number has an issue, once I get redirected to an agent I get an automated message to call back during open hours , are you open? If so then you have a problem been occuring the last 2 hours across about 8 calls

  • arielmg47 Ariel Grumberg (@arielmg47) reported

    @freedomsupport 3 consecutive months of 1 hr. + on phone w/ cust. serv. with multiple hang ups. Escalation granted last mth, 2 levels, apologies, discounts. On +1.5 hr. today 4 hang ups U ARE UNABLE TO PROCESS AN @AmexCanada payment. CONTACT FROM. SR. EXEC. @ FREEDOM PLEASE.

  • arielmg47 Ariel Grumberg (@arielmg47) reported

    @freedomsupport All I get is protocol error 404 this page does not exist. By the opening of business Monday morning I would like to be contacted by someone in real authority. This is not causing an immediate problem, but I can no longer waste my time repeating myself.

  • RudyMontoya10 Rudy Montoya (@RudyMontoya10) reported

    @freedomsupport ETA for home internet fix at Surrey, B.C? It's been out since 8 pm last night (16 Hour Downtime).

  • teekaliciousss TZA💎 (@teekaliciousss) reported

    I find it sooooo stupid that the only 2 options you have to add a phone to your account with @FreedomMobile is thru either messaging or leaving your house and putting yourself at risk just to go into the store because calling in is NOT an option 🙄🙄

  • jaiminIndian Jaimin Patel (@jaiminIndian) reported

    @FreedomMobile worst company ever. DON’T go with freedom. They fool u when selling phone, tell u connection fees will be waived by calling rep & whn bill comes you see fees, liars! Asked cust rep to clear tht & they arrogantly said to return device & switch back @freedomsupport

  • bpdronkers Barend Dronkers (@bpdronkers) reported

    Disappointed longtime customer. @FreedomMobile You cannot charge a connection/activation fee for the same existing phone line without first notifying and only after signing a plan upgrade contract. This is not an acceptable business practice. Poor service. #FreedomMobile

  • hmradma Hussam Radman (@hmradma) reported

    @freedomsupport I don't have a good experience with your live chat they just ask me to call your phone contact center which had problems so I'm stuck in a loop, I'll try again in a couple of days. I'm not DMing my information not confident private information will be secure

  • hmradma Hussam Radman (@hmradma) reported

    @freedomsupport You do have an issue for sure, once you enter the freedom number as requested then select option 2 or 3 I get an automated message from freedom to call during open hours after agent transfer. check if your call volume trend baseline handled by support that may help.

  • chagit_peled Chagit Peled (@chagit_peled) reported

    @FreedomMobile WATCH OUT! from Freedom Mobile, you will pay for prepaid in advance, they will take your money and you will never get a phone line.