Freedom Mobile outages and service status in Paradise, Newfoundland and Labrador

Problems in the last 24 hours in Paradise, Newfoundland and Labrador

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Paradise, Newfoundland and Labrador and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zendón, Fernando (@zzendon) reported 4 minutes ago

  @FreedomMobile I wanna replace my broken screen protector from my phone, fees or warranty apply?

• 
  Laith Khalil (@laithkhalil) reported 9 minutes ago

  @FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!

• 
  James Robb (@jameser78) reported 14 minutes ago

  @FreedomMobile I got home internet from you guys mid February and it was decent, but since my payment from March went through it's been horrible. Its like 90s dial up speeds with things not working. What do I do?

• 
  Not Op Cue (@NotOpCue) reported 14 minutes ago

  @FidoSolutions When I spoke to you rep on the phone he did not care about the price raise and when I said I was going to cancel he did not try to keep me. A company that has no respect for loyalty and paying every month on time does not deserve my business. @FreedomMobile offered me a great deal when I was leaving them years back, but I still said no cause the data was trash in some areas. @Rogers raised the price randomly on me several times, left them cause why pay $55 a month for something when you can get the same thing for $25 a month.

• 
  James Kellough (@JamesKello) reported 14 minutes ago

  @FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻

• 
  Rob Steffler (@RobSteffle) reported 19 minutes ago

  @FreedomMobile can you refer me to a mobile company that offers customer service please

• 
  capt_Ivan_Danko (@Capt_Ivan_Danko) reported 22 minutes ago

  @FreedomMobile you suck! Home internet with you has been a horrible experience. * Daily outages. * On the third modem in under year. Internet has been out for 2 weeks . * Customer service is pathetic and no resolution to issue. * 1 hour with customer service and I was bounced around between 5 people. Because of your worthless internet I used up my mobile data, trying to get that corrected and I was told “ buy more data” Why would I pay more when I’m already not getting what I paid for ? CRTC has my two complaints.

• 
  layla (@MAKHKHKHKHZOUMI) reported 22 minutes ago

  @FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.

• 
  Javi Medina (@javiermedina15) reported 24 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  Joe bala (@joebalacan) reported 28 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile