Freedom Mobile

Freedom Mobile Outage Report in Sooke, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sooke, British Columbia 12/01/2025 07:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • dennyfaner Denise Faner (@dennyfaner) reported

    @FreedomMobile awful deal... lol

  • msuebeeCA sue butler (@msuebeeCA) reported

    @freedomsupport I am currently texting support but since it all takes so long, Every reply takes 3-5 minutes. You are a phone company. Surely your ability to communicate is quicker than that.

  • audiobeing PapaGord (@audiobeing) reported

    Well @FreedomMobile messaged me to help which I thought was great until I’m getting the same results as before. So avoid using them if you can.

  • msuebeeCA sue butler (@msuebeeCA) reported

    @freedomsupport I All I do is explain to different Freedom employees but no resolution. It is exhausting explaining it over and over again. I would like a phone call from someone who can actually resolve things.

  • amyna_mysha Miss...🌚 (@amyna_mysha) reported from Edmonton, Alberta

    @freedomsupport I need help with my account

  • Purplegushers Purplegushers (@Purplegushers) reported

    @FreedomMobile @freedomsupport I may not have a lot of followers on Twitter...I don't care. Your support is horrid and your supervisors have no customer service skills..at all...and management is a no show.

  • sanesetti Ms. Betty 🇨🇦🇺🇾 (@sanesetti) reported

    @freedomsupport you have the worst customer service ever!!! HO says go to store, store says call HO. I need a phone for my job. I need someone to contact me Asap. I will continue to express my dissatisfaction on all media sources

  • krzyabn Chris (@krzyabn) reported

    I ordered a sim card twice (because the first one never showed up) and the second one never did either. I have Case ID's for both, can someone help me? @freedomsupport

  • a_time2 Time2MakeAMove (@a_time2) reported

    @freedomsupport why do you restrict the characters I can use in my password for your account? makes it harder to use a password manager and generate complex passwords. Poor practise, contrary to what every security expert recommends.

  • msuebeeCA sue butler (@msuebeeCA) reported

    @FreedomMobile has the WORST customer service I have ever experienced.