Freedom Mobile

Freedom Mobile Outage Report in Sooke, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sooke, British Columbia 12/17/2025 21:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Embuscadomelde1 Saulo (@Embuscadomelde1) reported

    @freedomsupport it has nothing to do with the security procedure. Before telling me they were closing, they asked me what I wanted to do. therefore, they chose the type of service to be provided.

  • Fireplacegirl50 DP🇨🇦 (@Fireplacegirl50) reported

    @dane_clark @freedomsupport That is really, really interesting. The Mr is on Public and I am with Rogers. I am going to look into this tomorrow. A lot of people complaining were sharing screen shots of cell phones. I wonder if land lines have the same problem. Thank you for this!

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport I wouldn't particularly mind if your online sales channels weren't so ***-backwards, I've spent hours on this now, and the *SOLE* reason I *HAD* to go to a store to get it rigged up is because nobody can tell me a damn thing about when or if or how you get stock!

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Is that actually going to show on my bill? I'm not a new customer and I'm not connecting a new line. If it is, well, that's going to be a problem, and I will not accept anything but the obvious resolution if so. I'm not going to be treated like chaff as a loyal customer.

  • syl20carle Syl Carle (@syl20carle) reported

    @freedomsupport We did and still no resolution. Awful.

  • RachelMRedmond1 Rachel M. Redmond (@RachelMRedmond1) reported

    @FreedomMobile pathetic customer service... and pathetic cellular service

  • Ani1u7 AniluTechyGal  Stay safe - shop local 💙💙💙 (@Ani1u7) reported

    @FreedomMobile When you were Wind you charged me $68 for being out of zone when I was certainly in it. Never used you as a carrier since.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport 4 people, $40x2, 25x1, 30x1 ... gone. Interesting sort of economics you've got going there, but I won't contest it if you feel losing a 7 year (and otherwise fairly likely to be faithful) customer over $30 is worth it. I run the account, so the others are coming with if you want.

  • dane_clark dane clark (@dane_clark) reported

    @freedomsupport I am trying to get a hold of CRA and I keep getting disconnected after a couple of hours. According to my research this is a freedom mobile issue. Is there any way to get around this? I need to be able to wait for 6+ hours without disconnecting to get through.

  • MWiebe9 Mike Wiebe (@MWiebe9) reported

    @FreedomMobile fix your your website!!! Low rent garbage!!!. No i wont dm u. Just fix it!