Freedom Mobile

Freedom Mobile Outage Report in Sooke, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sooke, British Columbia 12/10/2025 23:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewFstewart Andrew F Stewart (@AndrewFstewart) reported

    @freedomsupport We will all see how quickly your mistake is corrected. If only I could get my time back and emotional damage from your employee who didn’t do the proper checks.

  • NiicoleB2 NiicoleB (@NiicoleB2) reported

    @FreedomMobile Not receiving that message because freedoms network is ****.

  • purdon Marc Purdon (@purdon) reported

    @freedomsupport SMS get lost when on Nationwide, how can I get help on this? Chat support just wasted 2 hours of my time. Is this a known issue?

  • werethless12 werethless12 🌐 (@werethless12) reported

    @FreedomMobile Nohomo, but this is bad.

  • alsasasaro SK (@alsasasaro) reported

    @FreedomMobile hi freedom, my autopay is suddenly disabled and the customer care isn’t able to enable it. I’m also unable to pay my bill using my credit card - idk why! Can I be connected to a help desk?

  • HeyimSpike Spike (@HeyimSpike) reported

    @FreedomMobile Update your mobile app, it sucks.

  • travellingjess Jessica Macht (@travellingjess) reported

    @TransLinkNews @ShawInfo @FreedomMobile This is great. But what about that non-underground dead zone between Joyce and Commercial-Broadway? Especially bad at 29th Ave station. Very unsafe for us Freedom users.

  • therealdeo Deonina Walsh (@therealdeo) reported

    @FreedomMobile your customer service sucks beyond words can say. You cut off phone service to my pensioner parents and REFUSED to make a payment arrangement for an extra 48 hours. Do you not get that pensioners get paid once a month? Shame on you. This makes me want to move

  • Gaming1Canadian Gaming Canadian (@Gaming1Canadian) reported

    @FreedomMobile Switching back to freedom because chatr speeds are too slow.

  • TimFromToronto Tim From Toronto (@TimFromToronto) reported

    @freedomsupport @freedomsupport - Postpaid service: Activation and upgrade via online, instore or Customer Care for all devices - $45 You don't have to activate anything unless it is a locked phone. Are these phones locked?