Freedom Mobile Outage Report in Sooke, British Columbia

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sooke, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported 6 minutes ago

  @freedomsupport I already spoke with a customer service rep last night, after trying multiple credit cards & every mobile & desktop browser available and was told "You'll have to get a top-up code from the store, bye!" & I've been trying again today, since the store isn't an option.

• 
  General Foamhead (@Foamhead2) reported 7 minutes ago

  @FreedomMobile I'm returning my new phone tomorrow, unopened. Charging a "connection fee" when I am already a customer is outrageous. You aren't connected squat when I'm already on the network. The $2000+ and $90+ per month isn't enough? Time to find a new network.

• 
  CircularLogic (@CircularLogic89) reported 7 minutes ago

  @freedomsupport The other providers with 'unlimited' plans don't charge overage either. Access to full data allotment at full data speeds Nationwide is vastly different from 1-4 Gb full data speeds off-Freedom network

• 
  Natural 1's (@Nat1spc) reported 8 minutes ago

  @freedomsupport tried to upgrade my phones over the phone tonight and had The. Worst. Customer. Service. Ever. I don't know how this is allowed when in store your staff are so sweet. Considering canceling

• 
  K. (@KONRADKASPAREK) reported 9 minutes ago

  @AnthonyLacavera @FreedomMobile I’d like @FreedomMobile to look at my rate and help me out. I’m being overcharged

• 
  HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported 10 minutes ago

  Yesterday was one of the worst birthdays on record for me (like, the peak of "lockdown poverty & isolation" depression bad) & I am STILL trying to get my phone working so that I can return the few text messages I received & thank them. @freedomsupport @FreedomMobile

• 
  David Hicks (@ALL_CAPS) reported 10 minutes ago

  @freedomsupport You rocking anything faster than 3G? Last time I tried your service (late 2017) it was like time travelling to 2008.

• 
  BRIDGE ℞ (@breakfrom_TO) reported 12 minutes ago

  @FreedomMobile I just want to change my plan why do I have to speak with an in chat agent to do this ?! Wtf !

• 
  BRIDGE ℞ (@breakfrom_TO) reported 12 minutes ago

  @FreedomMobile for telecommunications company you need proficient customer service agents , they are slow & lead to aggravation… like why am I in a chat with an agent to change my service and it’s been 5-7mins and they’ve still not asked what plan you’d like to switch to ?

• 
  Laura Nerenberg 🎻 (@junezaria) reported 14 minutes ago

  @FreedomMobile You have LOST me as a customer. And next year, when my kid gets a phone, you WON'T get her: Your rep is insisting on a data overage I did NOT incur -- and I can prove it. But, she keeps insisting I did, and then hangs up on me. Buh-Bye!