Freedom Mobile Outage in Strathcona County, Alberta

@freedomsupport does freedom mobile unlock Bell Phones? It's Samsung Galaxy 9. And can I then use it on ur network. Current customer here.

@freedomsupport I need help with my account

@freedomsupport why does it take so long to get replies in freedom chat? The level of customer service is awful. Maybe we should switch to Shaw mobile. 😡

@freedomsupport is there an outage in Edmonton? My moms bill is not over due/balance is $0. But since 1030pm last night won’t send messages

@freedomsupport unable@to make any 1-800 calls can someone please help

@alliejayne_ @danisu87 @FreedomMobile Hey Allie, if it sucks so bad why are you still with them❓

@freedomsupport I have a wifi calling issue & require assistance. My home router is the powerful Asus RT-AC3200. I recently reset it to factory defaults for other reasons but even before wifi calling didn’t work. Troubleshooting tips please❓

@FreedomMobile No offence but your “actual network area” is absolute crap! Your data plans only cover a small amount outside of the zone. So in reality ur data plans for anyone that doesn’t stay in the small areas which is major cities end up having very little data & get charged for it #crap

Anybody that knows me in real life knows how well I talk about @FreedomMobile, they know how many people I have gotten to switch to their services. No longer. Company doesn't show their customers any customer service at all. I will be switching as soon as I can.

@FreedomMobile I need some technical support from you guys. I’m rather #frustrated at the present time.

@jessebeyerWX @TELUS @freedomsupport I was a customer of theirs for 13 years and the customer service is hands down the worst. I’m shocked I lasted that long with them.

@WoodCoCreative @FreedomMobile Yes they just bumped up my $60 plan to $65 with no warning and when I called they didn’t give a shit

@FreedomMobile Step up to fill the garbage dumps.

@FreedomMobile Am I able to cancel the service with you and get a refund? I am trying to use my data when I’m travelling but your service keeps saying “Nation Wide” and the data speed isn’t good. Help me get a refund and maybe in the future I’ll come back to freedom. I am gonna cancel next mont

@freedomsupport Why is your app so rediculously slow. It is useless.

@freedomsupport just offered to port my number to another service when I spoke to their loyalty department about my bill

@FreedomMobile Very disappointing , got phone on 24th and not returning today giving silly excuse that phone is pre-ordered. At least should be courteous with the old customer and please don't give wrong excuses. There is no such policy that a customer cannot return pre-ordered device .

@freedomsupport My phone has no data connection. It says its connected to the nationwide network and is roaming, and that's fine. But I can't load a webpage or anything. I just don't have an internet connection.

@FreedomMobile hey so how about you hire Canadians to service Canadian customers. No point having Alan the idiot in Manila tell me ive incurred roaming charges is because Downtown Toronto might not be in the full coverage area. #RogersMobile #Telus might be looking 4 new clients

@freedomsupport I figure I am saving more than $30/mo on my existing plan, vs your current plan that almost offers the same features. So overall, it makes sense to just shut up and wait for a device when my current device falls outside of Apple's support.

@freedomsupport I guess I'm not seeing the 0% down on your site. On a basic iPhone 13 Pro, you require a $840.00 pre-payment for the device—even though my account is well over 5 years old with regular payments made.

@freedomsupport Apple has a 0% APR with no money down. I suspect that would be more valuable to your customers who cannot purchase a device outright.