Freedom Mobile

Freedom Mobile Outage Report in St. Thomas, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. Thomas, Ontario 11/25/2025 00:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (38%)

    Phone (38%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near St. Thomas, Ontario

Latest outage, problems and issue reports in St. Thomas and nearby locations:

  • JruGordon The Real Jrü Gordon (@JruGordon) reported from St. Thomas, Ontario

    @dabloat @freedomsupport Exactly. Rogers/Fido/Chatr is having issues too. I've heard Telus/Koodo and Bell/Virgin are also having issues. No word yet on SaskTel, Vidéotron, or TBayTel though

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • gambino99_ Angelica∇✨🦋 (@gambino99_) reported

    @freedomsupport @andraexbrown I’m having the same issue my mom has been trying to get in contact with my siblings and I which she is with another phone provider she can’t get a hold of us but we can make calls but not receive them

  • isagrapefruit Brent Ryan Bellamy (@isagrapefruit) reported

    @freedomsupport It was a device problem. I went into airplane mode and back and that fixed it. Thank you for your support!

  • gobinathm {{ Gobinath.Mallaiyan }} (@gobinathm) reported

    but they keep telling we will report to a higher team and then they terminate the conversation (Basically escape). Kudos to @FreedomMobile your loyalty team managed to make me think of Moving to other network like bell / telus

  • andraexbrown Andrae (@andraexbrown) reported

    @BeanJellyy @FreedomMobile I am experiencing the similar issues this morning except it’s only incoming calls from non freedom providers

  • ChefGibson Michael (@ChefGibson) reported

    @freedomsupport I was told many times by your employees 5G is coming...Now your employee tells me the 5G network is on HOLD. Get your facts straight. I will continue to inform people as I got ripped off.

  • storm_kryptic KrypticStorm (@storm_kryptic) reported

    @FreedomMobile please get better service. I shouldn't be losing service while in the same ****** city I bought the phone. K thanks.

  • richard_vickery Richard Vickery (@richard_vickery) reported

    @freedomsupport meaning that you're stupid, because you won't take the time to educate yourselves on what is, or will be, incorporated in the devices, especially the new ones?

  • puckzilla777 Gabe™ (@puckzilla777) reported

    @freedomsupport my tab is already down to 0 and i switched my number to another carrier yet i still got a bill. do i have to pay it off or no?

  • gobinathm {{ Gobinath.Mallaiyan }} (@gobinathm) reported

    Got Caught in a circle of death (or) Lies with @freedomsupport. My conversation started roughly around 4 PM EST yesterday and still going on. Spoke to 7+ associates and no one even seems to understand the basic problem

  • richard_vickery Richard Vickery (@richard_vickery) reported

    @freedomsupport That just tells me that your network is nothing but ****