Freedom Mobile

Freedom Mobile Outage Report in St. Thomas, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. Thomas, Ontario 05/09/2025 13:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (44%)

    Phone (44%)

  2. Internet (39%)

    Internet (39%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near St. Thomas, Ontario

Latest outage, problems and issue reports in St. Thomas and nearby locations:

  • JruGordon The Real Jrü Gordon (@JruGordon) reported from St. Thomas, Ontario

    @dabloat @freedomsupport Exactly. Rogers/Fido/Chatr is having issues too. I've heard Telus/Koodo and Bell/Virgin are also having issues. No word yet on SaskTel, Vidéotron, or TBayTel though

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SCommandante sub_commandante (@SCommandante) reported

    @FreedomMobile i never get re-imbursed appropriately.....it's over....... its just damage control now.......good luck.

  • Adeel56418267 Adeel (@Adeel56418267) reported

    @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

  • Adeel56418267 Adeel (@Adeel56418267) reported

    @FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company

  • emmanuelleoemme EMMANUEL LEO EMMETT (@emmanuelleoemme) reported

    Why’s @FreedomMobile customer service is trash just like their network 🗑😷

  • SCommandante sub_commandante (@SCommandante) reported

    @freedomsupport I guess your own service isn't working.....so you can't call to service a PAYING CUSTOMER..

  • TossableDigits Tossable Digits (@TossableDigits) reported

    Hi @FreedomMobile our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • My_Solo_Life David (@My_Solo_Life) reported

    @FreedomMobile I have an issue with the staff at one of your mall kiosks in Burnaby BC I would like to talk about this with someone at head office.

  • EAffleck Erin Affleck (@EAffleck) reported

    @FreedomMobile, I'm into hour two of chat support. Trying to figure out why adding a line to a pre-existing account is so. hard. to. do. #NotHowIWantedToSpendMySaturday

  • MK_Ultra_X MK (@MK_Ultra_X) reported

    @freedomsupport Mistakenly ordered a new line from Freedom instead of upgrade, called to cancel immediately on Jan.26. Freedom didn't cancel, charged my account $1350, didn't ship any device yet suspended my account for being overlimit. Are you serious?

  • madsem_go madsem (@madsem_go) reported

    @FreedomMobile unhelpful customer service, locked out of service after 3 failed payments though my bank acct is missing $$? #needanewprovider