Freedom Mobile

Freedom Mobile Outage Report in St. Thomas, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. Thomas, Ontario 11/22/2025 15:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near St. Thomas, Ontario

Latest outage, problems and issue reports in St. Thomas and nearby locations:

  • JruGordon The Real Jrü Gordon (@JruGordon) reported from St. Thomas, Ontario

    @dabloat @freedomsupport Exactly. Rogers/Fido/Chatr is having issues too. I've heard Telus/Koodo and Bell/Virgin are also having issues. No word yet on SaskTel, Vidéotron, or TBayTel though

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SneedyShallot Fnu (@SneedyShallot) reported

    @FreedomMobile I am currently paying more than that for 12 gig. How do I sign up for this? Cancel service and call back?

  • hs03851 hs03.85 (@hs03851) reported

    @mariobrillo2016 @FreedomMobile Never

  • _CXVO Casssss (@_CXVO) reported

    @FreedomMobile y’all need to fix up

  • anishaleslie Anisha (@anishaleslie) reported

    @FreedomMobile Horrible customer service. Employees make (mis)representations to make u contract with them then u get a bill for twice what they promised! They promise you discounts that u will never receive! Over charge u then say sorry again. They don’t even have email!!

  • BrownGuyMadeIT BrownGuy 🎥 (@BrownGuyMadeIT) reported

    @freedomsupport I haven’t had service with you in 4 years, the consistent down time cost me more money than it was worth business wise..

  • Shahin_Za Shahin Za (@Shahin_Za) reported

    @FreedomMobile Week coverage, you don’t get service when you need it.

  • kwamed11 Swaggy P (@kwamed11) reported

    @FreedomMobile Hey freedom mobile I need you to have a manager to contact me please. Or somebody in customer service that deals with customer relations

  • GoingToAMillion romaine (@GoingToAMillion) reported

    @FreedomMobile thanks for the basically Black Friday deal on my new 20 gig data plan, been a customer for 20 months now

  • Sidular Sidular! (@Sidular) reported

    @ThorneDoesStuff @FreedomMobile That’s pretty expensive… just switched away from Freedom and pay $85 for 50GB at 5G speeds on Telus. Bigger network, but less expensive, but still expensive, cause ya know, “Canada”.

  • fleffras steph (@fleffras) reported

    I pay $100 a month for my service and I go to a cottage an hour and a half away from my house and I can't even use data. Then I get told more nationwide data is $45 for 3 gb. Literally half of my bill. I can't wait to switch service providers @freedomsupport