Freedom Mobile Outage in Windsor, Ontario

I'm having a shit day today because I'm getting a runaround from @FreedomMobile and @freedomsupport

@freedomsupport horrible customer service. Was on the phone with Ann. She hung up on me. Called back another representative I could not understand her because her accent was very strong

@FreedomMobile marick One of your customer service Representatives could not help me said I would get a call back with no set time would not tell me if that was an hour a day a month

@FreedomMobile so I go into the store to ask for the Samsung S9. The store they do not have it call 611 and they will help you so I called one and it said we can help you go to the store this is terrible customer service

@FreedomMobile Hey Customer support sucking right now Hung up on by ann On hold 8 min waiting to speak with supervisor

I just wasted 47 mins waiting for customer care and had the worst supervisor I’ve ever spoke to @FreedomMobile

Data is not working on @FreedomMobile in the Windsor Tecumseh LaSalle Freedom Zone either.

@FreedomMobile can I get some help please

@freedomsupport what's going on in Windsor, the network has been slow to the point of being unusable the past 3 days

@FreedomMobile what's going on in Windsor, network has been absurdly slow the past week

@Golfguy3601 @FreedomMobile It's caused some issues late in this trip. Not impressed.

@freedomsupport Any updates on the sms issue

@freedomsupport just a quick question. Dies your network support the Apple watch series 3. I want to switch over from Telus.

Hey @freedomsupport! 1) your chat rep took way too long to answer my question. Decided to call instead 2) I get hung up on whenever I try to call. 3) I should get more than a $5 credit when other people are getting $15 for the same issue especially when you're wasting my time

@freedomsupport My bills are always paid on time and i never have a problem. You should hire me to do a commercial or be "the freedom guy"!

@FreedomMobile ignored and hung up numerous times to avoid confronting a paying loyal customer.

@RogersAffaires I've tried another Telus customer and they received my text, plus I tried a Koodo customer and it worked. So it seems it's between daughter & her husband, one on @FreedomMobile , the other on @Telus

@freedomsupport It is unacceptable, customers shouldn't have to go without service for days for FM's technical issues.

@FreedomMobile just screwed me and I cannot use my phone or port out until the back office looks at the ticket, which will take days. This is the worst service I ever got. @MobileSyrup #freedommobile

@freedomsupport my wife has an s9 plus I have the same phone and my roaming is not working and heres is. My sons is also not working . Roaming is turned on. Phone sees the nationwide band but will not connect