Rogers outages and service status in Bancroft, Ontario

Problems in the last 24 hours in Bancroft, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Bancroft, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  @HolyDegenerate (@RandySaretzky) reported 7 minutes ago

  I will not pay my bill till I get service @RogersHelps you can cut my phone number off as I’m not in country I don’t care!

• 
  We the north (@Goodfellas_TO) reported 9 minutes ago

  @Rogers customer service is a joke. Their agents have zero clue how to handle calls anymore. They hang up, transfer your call to another agent without any warning. It’s honestly embarrassing.

• 
  Sunny (@Iamsunnys13) reported 9 minutes ago

  @Rogers has the worst customer support. Been trying the past two days to talk to someone and can’t get through.

• 
  Doug Rempel (@dougjrempel) reported 12 minutes ago

  @RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes

• 
  A Nir (@Zeuxis00) reported 16 minutes ago

  @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.

• 
  GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported 17 minutes ago

  @RogersHelps I called to let Rogers know and they want to have me wait around for three hours and charge me $75. If I’m not home will they come and fix a box of which I am just giving them a courtesy notification and do not need someone to attend my home and it’s not attached to my acct.

• 
  AJ Quann (@ajquann2003) reported 18 minutes ago

  @RogersHelps I have been back and forth with customer support for weeks over this. Can someone explain why new customers with the Ultimate TV and Internet (2.5 Gbps) with StreamSaver get WiFi 7 included, but despite me having this plan, I cannot? I am on fibre fyi.

• 
  Boris Slobodin (@bslobodin) reported 19 minutes ago

  @kovyrin @RogersHelps oh lord, yea. i switched 3 lines and 2 apple watches to bell few months ago after i couldn't get anyone to fix cellular on a replacement apple watch. literally hours and store visit wasted. awful service. non existent support.

• 
  nacef karim (@nacef_karim) reported 21 minutes ago

  Waited 2hours 08 minutes to get help from @Rogers, no answer and the call was disconnected. Wouaw, no words to describe the experience!!!!!!!!

• 
  Thoughts When I'm High (@highafagain) reported 22 minutes ago

  @Rogers your customer service is BS. I have been trying to call for weeks now for something your FAQs and AI can't help with, yet everytime you're experiencing "extremely high call volume" and hang up on me. If you're that busy why don't you HIRE MORE PEOPLE!!!!