Rogers outages and service status in Barrière, British Columbia

Problems in the last 24 hours in Barrière, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Barrière, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bman (@bman2435) reported 5 minutes ago

  @Rogers 1 hour and 20 minutes and counting on hold. I need a person and not AI. Horrible customer service

• 
  comm eng (@CommEng) reported 15 minutes ago

  @Rogers @RogersHelps It "fixed itself" at 20:20 PDT because upstream rerouted to Cogent. Rogers did nothing. Second occurrence in one day means it's a pattern not a blip. Are you monitoring your PCCW peering at all, or is your outage detection just waiting for customers to tweet?

• 
  CasPer Anton (@Cas_33_Per) reported 16 minutes ago

  Hi @RogersHelps, I was charged a $70 “Transaction Fee” for a single declined pre-authorized payment. This seems disproportionate — can someone review and help waive/reduce this? Thanks.

• 
  Gustavo Soto (@kutupla) reported 16 minutes ago

  5 minutes answering stupid prompts on phone to reach a representative only to be told you have too many calls and disconnect the line @Rogers you need to do better. I’m trying to setup a home internet move, should be easy enough to have a self service option under my account.

• 
  Monarch Butterfly (@savemilkweed) reported 18 minutes ago

  @Rogers Just wondering who is proof reading this as i tried to get an escalation… do most people reading this see their computer typo? They say it may be “resolved” because they could not pinpoint it. Yeah, thanks for your help and thanks for telling me it is resolved

• 
  Jipsy (@jipsy_to) reported 19 minutes ago

  @Rogers Why have I been in hold for over an hour two days in a row trying to resolve a billing issue and no one ever picks up the call? Your Customer Service doesn’t exist. Avoid Roger’s at all costs. Criminals!!!

• 
  Pygo (@Pygowsky) reported 19 minutes ago

  @RogersHelps Hey Eric, my problem this time was actually mainly with your tech support not having a clue how to troubleshoot properly. I called to ask why my modem keeps power cycling consistently today and was told I need to restart my separate router. Literally makes no sense.

• 
  canadiens_8 (@canadiens_8) reported 24 minutes ago

  @Rogers @Dr_Of_Style Raising your annual price again for the third year in a row. $390 after tax is robbery. No wonder your *********** are getting a bad reputation year after year. Ant wait to get rid of my phone service with you greedy bastards and switch to someone else.

• 
  Fouchii Banks (@FouchiiB) reported 24 minutes ago

  @TorontoStar The most Hyped team of all time.. all this so @Rogers can fix and scam the fans of these ridiculous prices..

• 
  comm eng (@CommEng) reported 25 minutes ago

  @Rogers @RogersHelps Right now: 20% packet loss, RTT swinging 150ms→527ms on the same 5 pings. Not an outage you can point at somebody else, this is your transit flapping. Third occurrence in ~12 hours. Windows, PDT: 10:00-10:42, 19:23-20:20, 22:04-ongoing