Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Gatineau, Nepean, Orléans, and Stittsville.

City	Problem Type	Report Time
Ottawa	Internet	6 hours ago
Ottawa	Internet	14 hours ago
Ottawa	Internet	15 hours ago
Ottawa	Internet	15 hours ago
Gatineau	Phone	16 hours ago
Ottawa	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Louise Ogilvie (she/her) (@LouiseOgilvie2) reported 9 minutes ago from Ottawa, Ontario

  @RogersHelps 2.5 h last night to cancel TV service at the end of the month. Now I can’t even watch tv. Spent 1.5 h on chat still doesn’t work and service can’t give me refund. This is ridiculous!

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 14 minutes ago from Ottawa, Ontario

  The worst part of course is the 2 hour wait isn’t new with @RogersHelps #fckrogers

• 
  Angie D'Aoust (@adaoust13) reported 16 minutes ago from Ottawa, Ontario

  @alour @RogersHelps 🙄🙄 no fixing stupid.

• 
  李乐尧 (@lileyao1998) reported 21 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps you need to do something to help the customer solve their problem not only extend the estimate restore time. At least let us know what's the problem cause no internet. All call center rep said they had no idea why the area outage still not been fixed.

• 
  Samantha (@samanthadolly28) reported 21 minutes ago from Ottawa, Ontario

  @RogersHelps Are there service interruptions in Ottawa today? My internet and cable has cut out three times today. I’ve unplugged my ignite hub, let it sit for 1 min then reconnected for 30 mins max and it cuts out again. Light on hub is either yellow or red.

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 23 minutes ago from Ottawa, Ontario

  Welp. Looks like no streams going forward until @Rogers runs us a new cable. Hopefully the temporary fix the tech implemented today means I’ll be able to work uninterrupted this week. The constant disconnects are more than a little obnoxious.

• 
  Gerald Butts (@gmbutts) reported 26 minutes ago from Ottawa, Ontario

  Against my better judgment, I got a phone with @Rogers two years ago. Never, ever, ever, ever again.

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 26 minutes ago from Ottawa, Ontario

  @RogersHelps One simple Set top TV device is viewable on my network yet I have to call to activate it. Left messages all weekend long and now going on to hour #2 on hold for ‘specialist’. 😡😡😡😡😡fknrogers

• 
  MB (@phail_m) reported 27 minutes ago from Ottawa, Ontario

  @Rogers You have the absolute worst support line system a@d wait! Do you actually have any agents working?

• 
  SamanthaLamb (@Spideewoman) reported 28 minutes ago from Ottawa, Ontario

  @Rogers I did DM and the response I just got was ‘sorry the contact info you are trying and that we don’t answer is the only way to reach us’. Literally your customer service response is ‘we can’t be reached’.

• 
  Charlene Davidson (@mscdavidson) reported 32 minutes ago from Ottawa, Ontario

  NO internet. We are still connected to our neighbors and waiting for the #Fiberoptics to be blown. We have someone coming but NOT until July 6! How disappointing! Our neighbor called @Rogers to fix their security system and someone came the same day (July 1). This is fair? (2/3)

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 34 minutes ago from Ottawa, Ontario

  @RogersHelps is there anyway you can pass along feedback for the tech driving 190296 here in Ottawa? he’s the real mvp in getting our internet and our neighbour’s internet fixed - sort of a bandaid today until a team follows up this week, but the work he did today should fix it!

• 
  TF Doyle (@cf_td3) reported 39 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps Going to try this method as your customer service online and calling in is VERY unacceptable and I've been waiting on both options for over 30 mins. Or your avoiding people you are aware you are robbing from... #answerthecall

• 
  Matt Clitheroe (@matt_clitheroe) reported 41 minutes ago from Ottawa, Ontario

  @RogersHelps no service in Greenboro, Ottawa. Is there a known issue?

• 
  robertlendvai | (🚴🏽,🏊🏻‍♂️,🚴🏽) (@robertlendvai) reported 44 minutes ago from Ottawa, Ontario

  So @Rogers had a major national crisis yesterday and broke every rule on how to handle it. 1. Acknowledge the issue 2. Top guy / gal takes responsibility and is visible 3. Overcorrect and over communicate None of that happened. #rogersdown

• 
  Jet-Senator 🏒 ✈ (@That80sG) reported 49 minutes ago from Ottawa, Ontario

  @Sportsnet aka @Rogers dumping local shows out west to bring in more Toronto based content is the very reason their licenses should be challenged immediately after they're due for renewal. Enough shoveling Toronto's garbage across Canada.

• 
  King of Hintonburg (@PubsSr) reported 52 minutes ago from Ottawa, Ontario

  .@RogersHelps just a guess, have you checked whether there are compatibility issues with the Covid vaccines and your 5G network? All these folks that are now 5G chip enabled seems like most plausible issue!

• 
  Ryan (@cliffyryan22) reported 53 minutes ago from Ottawa, Ontario

  @RogersHelps a long time ago we broke up. I’m feeling really bad about this now that @Bell_Support has taken advantage of me. I thought they were different, I was so wrong. Can you have me back? I want to keep my number. Bell can’t take that away from me. #grassisnevergreener

• 
  Mark Adkins (@marka351) reported 57 minutes ago from Ottawa, Ontario

  @RogersHelps is internet down in the Orleans Ontario area (K4A 4A1) have not been able to connect to the internet for the last 45 minutes. Tried unplugging the router several times.

• 
  Rick Haga (@RickHgr) reported 58 minutes ago from Ottawa, Ontario

  @RogersHelps Ignite TV keeps going on and off for the past two hours, is there a network issue somewhere?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris P Bacon (@pozpiggy86) reported 37 seconds ago

  @Rogers care to explain to me why my internet service keeps going down after only a few seconds?

• 
  skiii (@SkiDaPrince) reported 47 seconds ago

  @RogersHelps Yeah im aware of rogers together with Shaw but I figured it was worth a shot since myrogers wasnt working. I’ll just visit the link you sent me. Thank you guys for the help. My frustration isn’t directed at you guys at all even if it sounds like it ..

• 
  SAMIR PANDYA (@ss_pandya) reported 52 seconds ago

  This is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !

• 
  Ex boyfriend🤽🏽‍♂️ (@corbykafui) reported 1 minute ago

  @Rogers you guys are very terrible and horrible

• 
  Andres Franco P (@jahbessingss) reported 7 minutes ago

  @Rogers Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon as possible; this situation

• 
  CircularLogic (@CircularLogic89) reported 9 minutes ago

  @Amildeeba @RogersHelps If you got call then either airplane mode not working properly or Wifi-calling. The call connected so there would be charges.

• 
  Les Knight (@KnightLes90454) reported 9 minutes ago

  @RogersHelps Your online support tells me to call ! But I will try again in a bit 5 hrs so far

• 
  Howling at the Moon 🐺 (@Jane_Gillon) reported 10 minutes ago

  @Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.

• 
  Chris P Bacon (@pozpiggy86) reported 12 minutes ago

  Thanks @Rogers... Your website said that service would be back by 7 PM... 7 PM comes around, and now it's saying 8 PM. Seriously, you need to do better. I'm sick of the constant false advertising from your company! #CRTC

• 
  Chris P Bacon (@pozpiggy86) reported 14 minutes ago

  @RogersHelps Troubleshooting won't help when my whole neighborhood is down.