Rogers Outage in Ottawa, Ontario

@Rogers why is even the top package you offer so small compared to other countries? 1.5 gig up and 1 gig down is nothing. You guys should really increase it. Even in the states you can get up to over 100gig up and down for less than the price of your highest package.

@RogersHelps My bill recently increased to an amount I can’t afford ($250?!?). I will admit I was not paying attention and trusted too much in my auto-pay process- but I certainly would never have thought my bill would DOUBLE for no reason. When I called in to change my plan

@RogersHelps Is there service issues in Orleans Ontario?

@Rogers When it works... which is only about 13-14 days at a time. Then you have to call and listen to lie after lie about why it is out and when somebody will come to fix it. Worst company and service ever. #movingtoBell

Once again, @Rogers ignite gateway is down. This happens pretty much every month! Awful service... @RogersHelps please resolve this issue

@alour @RogersHelps 🙄🙄 no fixing stupid.

@RogersHelps cable service issues in Ottawa? Getting very poor reception

@Rogers @RogersHelps Going to try this method as your customer service online and calling in is VERY unacceptable and I've been waiting on both options for over 30 mins. Or your avoiding people you are aware you are robbing from... #answerthecall

@morganArseCan @Bell Not much better service with @Rogers either... not sure why these big name companies don’t get it yet! #CustomerService

@RogersHelps no service in Greenboro, Ottawa. Is there a known issue?

@RogersHelps please help me get my ignite internet back up and running. All I have is a flashing orange light. Already disconnected the power and reconnected. Same orange light.

@RogersHelps any chance you can help me determine why a credit check was completed without my consent on December 7th?

@startca @RogersHelps can I report an outage due to an accident here for both of you? not sure if anyone’s bothered to report it yet as it happened not too long ago.

@RogersHelps I'm waiting for the form you said you'd send. Pretty damn slow.

@RogersHelps you still lie. Your customer service is a joke. On hold for the fifth time in two days. #fail

@RogersHelps is there anyway you can pass along feedback for the tech driving 190296 here in Ottawa? he’s the real mvp in getting our internet and our neighbour’s internet fixed - sort of a bandaid today until a team follows up this week, but the work he did today should fix it!

@Rogers @RogersHelps after waiting over 90m for a call back, I was connected to an agent who left me on hold for over 25 mins when all I wanted to do was add a channel. The call got disconnected and I never heard back. Horrible customer service and you can’t blame this on Covid!

@RogersHelps by any chance do you have someone available to help troubleshoot an internet problem and schedule a tech for a business at a residential address account?

Welp. Looks like no streams going forward until @Rogers runs us a new cable. Hopefully the temporary fix the tech implemented today means I’ll be able to work uninterrupted this week. The constant disconnects are more than a little obnoxious.

@RogersHelps Whom do I contact for Rogers Ignite box issues?

@RogersHelps blurry screens on all channels except CNN has been going on for the last two weeks. My local antena shows better than Rogers. Why we are paying to rogers for TV? I am going to cancel TV and return the next box.

@RogersHelps Right so Apple’s Safari is broken when on Rogers. Sure I will let Tim Cook know. Thanks.

@RogersHelps what's with the slow speeds yesterday and today?

@RogersHelps Trying to upgrade 2 Ignite/TV. Many online chats: 1-my husband is told he has 3 accounts! 2-we can/cant access TV via a computer monitor (depending on which rep). Not sure what package we have anymore! Isn’t there one person (Supervisor?) who can help? Thanks

@RogersHelps Internet is down. Can you give an ETA when it may be back online?

@RogersHelps Is there a service issue in south Etobicoke. Nothing is working at our home and waiting for Rogers to call back. Mean while I left with no baby monitor again due to wifi issues. Please advise!

@RogersHelps why is everything down and no one calling back!

@RogersHelps I just received my new gen 2 ignite modem today and they have not connected it. Is there a way I can get a time frame when this might happen? We have been out of internet service all day.

@RogersHelps The built in safari browser thinks I am in Calgary. All Map apps work fine. This has been an issue for a decade with all my iPhones thru the years. Just bugged me enough to tweet to ask. iPhone 11 with IOS 14.4.2

@RogersHelps TV not working in Markham. 16th and 48. Is it Rogers or is it my house?