Rogers Outage in Ottawa, Ontario

@RogersHelps we did receive the paperwork with changes to the account. we are just going to deal with it on monday... if you can’t quickly figure out, we’ll cancel the services and keep what we have. (the attempted upsell from the guy we called today was a lot. )

Hey @Rogers WTF is up with me buying the Cricket for $3 and having to rebuy it EVERY time I change the channel and try and go back. I am SERIOUSLY F’ING pissed 🤬🤬🤬🤬🤬🤬 get ready for a F’ing phone call in 3.....2......1...

Rogers told me I'd get a refund cheque within 4-6 weeks and it's been 6 weeks and I'm cheque-less and sick of @rogers treating their customers like shit and taking their money.

Was impressed with #IgniteTV from @rogers for the past few months - that is until about 2 weeks ago. Service has been flaky for some reason. Lots of modem and “cable box” reboots needed lately. Hope it gets better soon for what I’m paying!

As if the Air Duct Cleaners and other spam calls weren’t bad enough now I’m getting fake @Rogers calls claiming they’ll upgrade my internet speed and cut the price in half. #hungup #spam

@27Wright @Rogers #greedy #rogers this is how you get a #badreputation when you treat longtime customers this way!

The change to Infinite plans are pretty terrible for those of us with multiple lines and bonus data on ShareEverything. After many loyal years I will be leaving @Rogers

@CraigPeacock99 @RogersHelps Exactly... I saw tjlhe packages 75 95 125 Reduced speeds(supers slow) once u go Over the 10Gig threshold. There's the catch. Nice try Roger lol

@Rogers internet service is out in Kanata

@tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

Sure hope that the @GlobalTV feed on @RogersHelps is better tonight than it was last night. Had to watch @BigBrotherCA On Demand to avoid the poor feed quality. #igniteTV

@YTQ @Rogers Yeah I thought I remembered being able to do it before. That is too bad.

Hey @RogersHelps . Can’t watch the Senators vs Leafs on Rogers NHL Live due to blackout restrictions. This is a free national game. Help please.

so it turns out there’s an issue in the area with @RogersHelps’ cable internet, and not just an issue with my specific connection, according to @startca - makes me feel a LOT better, but now I have no idea when my upload issues will be resolved and I can stream again..

@RogersHelps Lucky for the tech he didn’t need to do any outside work. This one was much more knowledgeable than the previous one and offered suggestions as well to help troubleshoot. Sadly issue is with my PVR box. Gotta replace it. Will call tonight.

@1darkblonde @Rogers Also took 8+ requests to get off their addressed mail list. They tried to get me to contact Canada Post. No dude, I don't want your company's shit. I'm literally being nice so you don't have to print it!

@RogersHelps Thanks for the response, not sure the first sentence about being in a connected world is really necessary as all I was interested in knowing was if there was a problem and then some indication of what it was and what then repair timeline was estimated to be. Apology helps too.

@NeonShines @Rogers That’s why I no longer use them. It’s problem after problem. #wouldrathernothavecable

@RogersHelps recently I called about a promotional plan you were offering 500u customers to find out I wasn't eligible because of my postal code how can you offer double the service for a third of the price based on geographical location .....

Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it

@RogersHelps It’s on and off. We have put in a service call.

So I spoke to a @rogers agent last night about adding a channel to our cable. He said it was added and would take 10 minutes to show up. Had to add it myself from the customer portal because a day later it still wasn’t useable…. good god….

@RogersHelps getting a little frustrated. My next box has been stuck at -01- for over 20 minutes. 3 reboots, unplugged and replugged every wire. This is a weekly problem. Ready to cancel and switch to Bell.

Awful service by @RogersHelps. 1) Tech arrives, says PVR is the issue even tho live tv is wonky, 2) call Tech Support, book 2nd visit, 3)first tech calls me to complain abt escalating the issue, 4)miss work, wait for tech to arrive, 5) they cancel 2nd visit without notifying me

@Rogers You may wish to rethink the idea of taking $$ from Huawei for advertising. It may give you a bad reputation you neither need or want.

@RogersHelps 3rd day straight my wifi is out, I'm $40 over in phone data - what in the sweet **** is going on in Ottawa!!!😠 this needs to be resolved.

Outage in #Ottawa @RogersHelps. We’re new clients. NOT impressed. So frustrating!!! #rogersignite sucks

Anyhow, I do genuinely feel bad for @Rogers because there's certainly something out of the ordinary going on here. But, man, we pay a lot for something that refuses to work.

Internet update: - It's been flaky for awhile. We replaced the modem earlier this month. Didn't help. - Got through to @Rogers - they sent a tech within hours. Very impressive! We were thrilled. - Guy came and installed a *3rd* modem. Internet went down 30 mins after he left.

@MikePMoffatt @Rogers The problem for you will be the TV packages, I'd strongly suggest @TekSavvyBuzz, for internet have been reliable & honest abt outages - you'll own your modem but most come w/ a year warranty

My @Rogers Internet has been going down a dozen or more times a day. On 2nd modem this month and nothing seems to work. Yet I keep sending them $527.68 every month. #IAmDumb

@palm #Santa forgot to add #palm to #Canadian #CELL #Network .......#MerryChristmas #Grinch --- @Bell @Rogers @TELUS @Fidomobile @koodo @Videotron

@RogersHelps You guys need to update your app. It’s been crashing for months every time you try to sign in.

@RogersHelps Problem started last night. Tried to send a couple of texts late in the evening. Woke up this morning to see three weren't sent. Now when trying to use my cell phone, keep getting a message on my screen saying 'Mobile network unavailable'. Looking for help/solution.

@EverythingRant @RogersHelps @brian5or6 "be careful with that company" **** that shit. Teksavvy is SO much better than Rogers ever was, man.

@Rogers should consider call back feature like @Enercare for speaking to customer service. @Rogers wait time is 35 minutes in 21st century!

@Rogers @RogersHelps can a manager please get in contact with with. I have dealt with customer service too many times over the last couple months, with not much resolution to my issues. After thinking those issues are resolved, new issues are created. Thank you!

@RogersHelps That doesn’t help. I have the schedule, it’s posted on the channel. But with the guide not updated the time slots don’t line up for recording.

@Rogers my internet is down AGAIN. I’ve called your helpline numerous times and your system keeps hanging up on me. Get this resolved ASAP @Bell if you can beat @Rogers for unlimited High Speed Internet and a Smart phone - message me before they do.

@RogersHelps your iOS app just stopped working one day - kept telling me you were working on something and to try again later. It’s been two weeks. I’ve deleted and reinstalled the app and now when I put in my code after entering my phone number I get the same error! #help

@RogersHelps I know what a blackout is, but the idea of having the NHL sports pack is to get all of the out of market games. We received all the Regional Toronto ML games for as long as I have had the pack... it must be going on a decade now.

@RogersHelps Why? I have had the pack for years, and that has never been the case.

@RogersHelps 20 minutes ago, I did get my Cable TV back, but just a short time ago, it snapped off! What the heck is going on here? Why is my neighbourhood (Ottawa’s Byward Market district) without your Cable TV service?

Ongoing internet issues, swap out modem as per @Rogers: told: "just plug and play" OK. Home, plug; no internet..over an hour on phone...uhhh is it your netbox? No it's my wifi router...uhh is it your hdpvr? No it's my MODEM..uhh need to escalate call. Me: uhh need to shop Bell

Wtf? Why the hell can I not watch any games on @Rogers @RogersNHLLive right now? This shit had better be fixed before it affects teams I actually care about.

If @RogersHelps really wants to help, perhaps they could treat a loyal 10 year customer with a little more respect.

@RogersHelps No thanks. I won't be a customer. So don't waste my time.

@Rogers is there a cable issue in #Nepean? My box just went haywire- trying to reset it now...

@RogersHelps Roger's on demand for city TV for leathal weapon not working. You cannot hear their voice. Why? Tired of all the frustrations. Should be compensated.

@RogersHelps currently in the Mooney’s Bay Area of Ottawa, cable tv is not working and toll free numbers as well, what is the problem

@shonna_74 @RogersHelps So far, there isn't one. This has been an intermittent 2+ year issue. They cleared some stuff on their end which usually fixes things for a bit at least.

@RogersHelps Then fix your shitty ass WiFi and I wouldn't have to. I don't need your advice.

@RogersHelps wow 40 min in to Handmaids Tale and my pvr started to reboot. Too bad nobody thinks to schedule these updates for the middle of the night. Now when I go to watch it on demand I can't fast forward the first 40 min because you don't allow that #nocommonsense

@RogersHelps Sigh still waiting for @Rogers to address issue. @RogersHelps Doubt you'd be able to help other than provide pre-scripted responses. To reiterate @Rogers should be doing quality service systems testing regularly & when u see an outage address it instead of waiting for a complaint

@RogersHelps I was on the phone with one of your reps for over 30mins & was told he couldn’t help me. Complete run around & waste of time. Not for the 1st time I have the worst experience with your “service” reps. I will find service & help somewhere else. It’s exhausting dealing with y’all

😡 @Rogers @RogersHelps customer service remains the worst by far. Another horrible customer service experience with them just now, makes me even more happy I switched to @Bell

@RogersHelps Already called ur customer service line cuz internet connection cut out repeatedly making DM help, an epic fail. Clearly y'all just respond with scripted responses or you would've picked up on that info. @Rogers knew of area outage. Fix it. Don't need a day 6 of this.

now that i no longer work for @rogers, and am not violating their social media policy,,, lets talk abt how trash of a company they are! these ******* backwards af and most reps are incapable! if ur calling in b prepared to be transferred a minimum of 5 times b4 solving ur problem

@RogersHelps I have a good rule to never report feedback that won’t be constructive. I always appreciate the position of the folks at the call center of store so I do want to give good and useful feedback

@JamesGarrod7 @Rogers Feelsbad.. I was 15 points off too bad we had no rotations 4 games in a row 😃 but looking forward for future tournaments