Rogers outages and service status in Ottawa, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Rogers generated 1 outage signal in the last 24 hours around Ottawa, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 17, 7:52 PM EDT.
- Internet (30%)
- Wi-fi (25%)
- TV (25%)
- Phone (10%)
- E-mail (5%)
- Total Blackout (5%)
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 18: Problems at Rogers
Rogers is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ottawa, Ontario
The most recent Rogers outage reports came from the following cities: Ottawa, Gatineau, Nepean, and Bells Corners.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Internet | 24 hours ago |
|
Ottawa
|
Wi-fi | 6 days ago |
|
Ottawa
|
Internet | 6 days ago |
|
Ottawa
|
Total Blackout | 6 days ago |
|
Gatineau
|
Internet | 6 days ago |
|
Ottawa
|
Internet | 7 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Louise Ogilvie (she/her) (@LouiseOgilvie2) reported from Ottawa, Ontario@RogersHelps 2.5 h last night to cancel TV service at the end of the month. Now I can’t even watch tv. Spent 1.5 h on chat still doesn’t work and service can’t give me refund. This is ridiculous!
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milkbeerdave (@milkbeerdave2) reported from Ottawa, OntarioForgot to pay part of a Rogers bill and the wording on the notice. Make sure you pay to continue to enjoy service. Then at the bottom, but if you have paid please disregard this. @Rogers #rogers #tv #nothappy
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PARAGON CAUSE (@ParagonCause) reported from Ottawa, OntarioGood ol @Rogers, send a 'free' Pro On the Go. Some weird dude shows up, trying to upsell us on everything but he tell us it's 20 less per line if we follow his advice. We fall for it. Get our bill today, 150$ higher and after hour with support. Nothing.
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Jennifer Julian (@jennybird70) reported from Templeton, Quebec@sw0rdfish @RogersHelps Been having the exact same issue for well over a week now and we’re not the only ones. @rogershelps is useless.
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Rich Thorpe (@exit716) reported from Ottawa, OntarioAnyone else with @RogersHelps internet having a problem with it tonight? #windstorm
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Arron A. Fishbain (@AFishbain) reported from Ottawa, Ontario@RogersHelps thank you Cooper at Roger's Helps. Resolved the disaster of service by customer service phone call. Way to go!
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PARAGON CAUSE (@ParagonCause) reported from Ottawa, OntarioSpoke to TekSavvy about issues post @Rogers disaster. We don't have reliable internet since then, Rogers staff comes to our house and tells us it's the 'modem' and not their network yet TekSavvy says our lines are a disaster. they are telling many customers this. @CBCOttawa @CBC
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Pete Patterson, Spatial Cadet, 𝑥R Dev (@OttawaPete) reported from Ottawa, OntarioAnyone else in Kanata having an internet outage with @rogers cable internet? @RogersHelps
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Les OReilly (@LesOReilly) reported from Ottawa, Ontario@Rogers 8pm on a Friday and you “reward” me as a customer to have a “partner” calling on “your behalf” to sell me something??? Seriously?? Caller ID even lists them as Rogers...
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Mike Carroccetto (@Media_Mike_Ott) reported from Ottawa, Ontario@RogersHelps DM sent. I hope there’s a amenable solution.
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kristy 🏳️🌈 kavvy (@kavmac) reported from Ottawa, OntarioWelp. Looks like no streams going forward until @Rogers runs us a new cable. Hopefully the temporary fix the tech implemented today means I’ll be able to work uninterrupted this week. The constant disconnects are more than a little obnoxious.
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Max (@ctmaxime83) reported from Ottawa, Ontario@RogersHelps Here in Ottawa we have a lot of lag...supposed to have a 75mps connection...only getting 15 with very high latency...cannot use netflix, crave etc...going on 3 days is pretty bad
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Christian Lee (@christianflee) reported from Ottawa, OntarioHey @RogersHelps - internet up and down in my area for 5 days, have called several times, now tech support says maintenance should look at it in the next few days. Why no urgency?
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Franz Holtz (@TWFS) reported from Ottawa, OntarioHello @RogersHelps ive been having issues getting solutions for my recents cable and internet bills. I havent been proposed much options: only pay more for less service. Can someone in management reach out to me? Thank you.
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Samantha (@samanthadolly28) reported from Ottawa, Ontario@RogersHelps Are there service interruptions in Ottawa today? My internet and cable has cut out three times today. I’ve unplugged my ignite hub, let it sit for 1 min then reconnected for 30 mins max and it cuts out again. Light on hub is either yellow or red.
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Kristen Buter (@butes) reported from Ottawa, OntarioHey @RogersHelps . Internet has been down for 12 hours now. Can we get an ETA on when we can expect it back? I appreciate that people are working on it - but would be nice to know when. Thanks.
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StoneySpartan (@StoneySpartan) reported from Ottawa, Ontario@RogersHelps Internet not working in Nepean. Service is intermittent, is there an ETA on when it will be resolved? I've tried resetting my modem.
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🇨🇦 GeorganneB 🇺🇸 (@georganneb) reported from Ottawa, Ontario@RogersHelps I'm waiting for the form you said you'd send. Pretty damn slow.
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Mark~R 🇨🇦 (@xRayFusebox) reported from Ottawa, Ontario@RogersHelps fourth outage this week. This is getting tiresome. Katimavik/Hazeldean #kanata
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Samantha (@samanthadolly28) reported from Ottawa, Ontario@RogersHelps I’ve been experiencing internet issues since this morning and keep having to reboot my ignite hub. Are there interruptions in the Ottawa area?
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Mark (@MarkxTrader) reported@RogersHelps @mmabrey1 Bring back the ol’ reliable COAX receivers! Ever since Rogers switched to Ethernet/WIFI receivers it’s been nothing but endless issues. I asked for a COAX box but apparently they’re no longer provided. You’d think over time @Rogers service would improve & not get worse.🤔DM Sent!
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Just me - Jamie (@JustMeJamie64) reported@Cdhd123 @Rogers She was finally able to assist me, but apparently not without her managers approval. Anyway, the issue is resolved to my satisfaction.
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MTF 🇨🇦 (@EhmTEhf) reported@JustMeJamie64 @Cdhd123 @Rogers gotta love "one view" no more Vision 21 access. so ya everything needs a manager now. I used to have V21 access and never needed a manager. Unless it was revenue based.
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Parafok (@Parafok) reported@JustMeJamie64 @CognizantBeing @Rogers I have Starlink for more than 3 years now. No idea how their customer service is because I never had to call them.
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Susie (@Susie1283430968) reported@helpme1976 @JustMeJamie64 @Rogers They just go from one bad service provider to another sadly.
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NoTimeToWaste (@NotMuchTime2Go) reported@JustMeJamie64 @Rogers Hmmm, what happened to all the "we're CANADIAN" patriotic bullshit? Oh, I guess 100% Canadian just means 'we're not using American products ' You do realize we live in a very very sick country. Oh, and "diversity is out strength " one of the absolutely stupidest slogans stupid people ever fell for. Utterly absolutely stupid.
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makdidit (@lone_wulfff) reported@JustMeJamie64 @Rogers Lol go tell that to the board of directors then. You think these people give a ****? It's all about the bottom line
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Wake Turbulence (@Airwave_1_) reported@ChelseaBeach @JustMeJamie64 @Rogers Acquiring Shaw put Rogers $26B in debt. To cut costs, they quietly scrapped their "100% Canadian" PR pledge, cut domestic support contracts, and pushed call center roles right back overseas to offshore vendors. PR promises don't survive a $26B debt load.
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Mertecracker (@JWatson42) reported@RogersHelps Is there an email solution? I did try the online chat, but they weren't able to access what was required.
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Trish M (@trishmilley) reported@RogersHelps I've been on the phone almost 2 hours. Your service is absolutely terrible. This is unacceptable! You treat your customers like crap! I was calling with a question, but now I'm waiting on the phone so that I can cancel my service!