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Rogers outages and service status in Ottawa, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Rogers generated 2 outage signals in the last 24 hours around Ottawa, including 2 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received Jul 14, 4:47 PM EDT.
  • 68% Internet (68%)
  • 21% TV (21%)
  • 7% Wi-fi (7%)
  • 4% Total Blackout (4%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 15: Problems at Rogers

Rogers is having issues since 08:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Bells Corners, Nepean, and Gatineau.

CityProblem TypeReport Time
Ottawa TV 6 hours ago
Bells Corners Wi-fi 14 hours ago
Ottawa Wi-fi 5 days ago
Nepean Internet 6 days ago
Ottawa Internet 7 days ago
Ottawa Internet 8 days ago

Nearby cities with recent reports

Ottawa

3 recent signals

6 hours ago
Bells Corners

1 recent signals

14 hours ago
Nepean

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • xRayFusebox
    Mark~R 🇨🇦 (@xRayFusebox) reported from Ottawa, Ontario

    @RogersHelps Thank you I have contacted support. Sadly this is a issue for my neighbourhood and there is no known cause or time frame for resolution. Ie SOP

  • shakenbridge
    Corgi Durst 💙 (@shakenbridge) reported from Ottawa, Ontario

    @RogersHelps Our Ignite internet/TV are out but when I check our network status online, it says no issues in our area. I believe we’re out due to the storm and was wondering about an ETA for service restoration. Thanks!

  • sallycthomas1
    @sallycthomas (@sallycthomas1) reported from Ottawa, Ontario

    Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN

  • BMSR18
    BMSR (@BMSR18) reported from Ottawa, Ontario

    @RogersHelps any reason that your browser streaming platform for ignite TV still doesn’t support loading in Linux? Was hopeful after your service dropped the awfulness which was Adobe Flash that your browser and OS support would enable Linux users, but no go. Why?

  • lebaneseogre
    me posting my Ls 🇱🇧🇵🇸 (@lebaneseogre) reported from Ottawa, Ontario

    I still can not login to @PlayStationCA network through my useless @RogersHelps supposedly fiberoptics internet. I also can not upload vids or pics on twitter? I would need to switch to data on my phone to do so. Bottom tier provider. Switching asap #rogersoutage #Rogersinternet

  • kavmac
    kristy 🏳️‍🌈 kavvy (@kavmac) reported from Ottawa, Ontario

    Welp. Looks like no streams going forward until @Rogers runs us a new cable. Hopefully the temporary fix the tech implemented today means I’ll be able to work uninterrupted this week. The constant disconnects are more than a little obnoxious.

  • steve_hutchings
    Steve Hutchings (@steve_hutchings) reported from Ottawa, Ontario

    @SaveitlikeSully @RogersHelps I had to do multiple reboot of my router and cable modem. Anil, what time was yours down?

  • ParagonCause
    PARAGON CAUSE (@ParagonCause) reported from Ottawa, Ontario

    Spoke to TekSavvy about issues post @Rogers disaster. We don't have reliable internet since then, Rogers staff comes to our house and tells us it's the 'modem' and not their network yet TekSavvy says our lines are a disaster. they are telling many customers this. @CBCOttawa @CBC

  • BippinQueen
    BippinQueen (@BippinQueen) reported from Ottawa, Ontario

    @RogersHelps love getting mixed messages from your online outage site...I just want my internet that I pay for back 😭

  • gmbutts
    Gerald Butts (@gmbutts) reported from Ottawa, Ontario

    Against my better judgment, I got a phone with @Rogers two years ago. Never, ever, ever, ever again.

  • LesOReilly
    Les OReilly (@LesOReilly) reported from Ottawa, Ontario

    @Rogers 8pm on a Friday and you “reward” me as a customer to have a “partner” calling on “your behalf” to sell me something??? Seriously?? Caller ID even lists them as Rogers...

  • ritah8
    Rita G. (@ritah8) reported from Ottawa, Ontario

    @Rogers there is still a problem with the internet - it’s super slow, and the ignite tv system - the picture freezes, the sound disappears. I hope you don’t think the problems have been resolved!!

  • feathermoss
    Canadian Chick 🌲🇨🇦🌎 (@feathermoss) reported from Ottawa, Ontario

    @RogersHelps is there an outage in Riverside South?

  • Zwanguy
    Zwanguy🎮 (@Zwanguy) reported from Ottawa, Ontario

    I feel like @Rogers is hopefully finally getting the shot they deserve... being one of the worst companies in Canada. Get ******.

  • PamHewitt19
    Pam Hewitt (@PamHewitt19) reported from Ottawa, Ontario

    @MonsieurStat @Rogers At least you have internet... Mine's been down since the storm!

  • kavmac
    kristy 🏳️‍🌈 kavvy (@kavmac) reported from Ottawa, Ontario

    @RogersHelps by any chance do you have someone available to help troubleshoot an internet problem and schedule a tech for a business at a residential address account?

  • samanthadolly28
    Samantha (@samanthadolly28) reported from Ottawa, Ontario

    @RogersHelps Are there service interruptions in Ottawa today? My internet and cable has cut out three times today. I’ve unplugged my ignite hub, let it sit for 1 min then reconnected for 30 mins max and it cuts out again. Light on hub is either yellow or red.

  • bblizak
    B dot Black 🇭🇹 🇨🇦 (il, he/him) (@bblizak) reported from Ottawa, Ontario

    I hate the way @Rogers way of doing business keeps putting their customer facing employees in positions where they have to face the wrath of an angry client. Nothing is ever what they tell you with Rogers.

  • Joseph2653
    Vive sine timore (Live Fearlessly) (@Joseph2653) reported from Ottawa, Ontario

    One of the reason I left @RogersHelps TV was the stupidity of the technical service and having to spend hours and hours of my time on hold waiting for equipment that is plug and play

  • Spideewoman
    SamanthaLamb (@Spideewoman) reported from Ottawa, Ontario

    @Rogers I did DM and the response I just got was ‘sorry the contact info you are trying and that we don’t answer is the only way to reach us’. Literally your customer service response is ‘we can’t be reached’.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • TheClementW
    Clement W (@TheClementW) reported

    @RogersHelps Hi, all recordings made today have issues with the audio, as well as the fast forward feature and other functions. It’s pretty much unwatchable, and leads to an error message eventually. Very disappointing. Is there a way to salvage the recordings?

  • kian_zac
    Kian Zachary (@kian_zac) reported

    I’m telling ya @RogersHelps I’m losing patient … how long does it take to get a SIM issue fixed .. I’m not getting any updates .. nobody even bother to call to tell me of the status .. what made it worst your bloody IVR sucks … no one answer on the other end and after 2 hours of waiting it just hung up .. and it’s the same with the chat feature on your bloody web or chat … I’ve been without my phone access for almost a week now … and @HedyFry this is what we have to go through with @rogerrwireless

  • MikeDelpieroX
    Michael DelPiero (@MikeDelpieroX) reported

    @mwalker1533 @RogersHelps "If I understand correctly, your first invoice was alright, but the following two were problematic. Is that right?" At this point, no customer service would save me as a customer. Absolute disgrace.

  • jaysfan2019
    jaysfan2019 (@jaysfan2019) reported

    @MathesonJMT @Rogers Rogers is useless. They don't give a **** about their customers in any capacity. It's so disappointing. But not unexpected **** them

  • MzDaviis
    La Jefa (@MzDaviis) reported

    @RogersHelps The self serve option wasn’t able to rectify my problem and directed me to a live person! Also giving me a corporate answer to bush me off is not appreciated!!

  • MichelleRempel
    Michelle Rempel Garner (@MichelleRempel) reported

    My colleague @RachaelThomasAB is right. @Rogers can't be allowed to receive lucrative benefits to "protect local journalism" only to turn around and exacerbate Canada's news desert problem. I echo her calls for @MarcMillerVM to investigate these station closures.

  • h81418541
    GrandmaSavage (@h81418541) reported

    @Rogers Please Refrain from Hiring Customer Service employees who can't speak Proper English to us. I had a call from a young man I could barely understand. He didn't know his job and what the supposed offer was either. He called his supervisor who let the call Drop. before explaining Do better!!!! Disgusted with your Brown service.

  • maryhanna613
    Mary Hanna (@maryhanna613) reported

    @Rogers - we've been on hold for 2 hrs every day this week and instead of talking to someone, it hangs up on us. We've done this for the last 5 days. One of your wires is hanging on our property and we need help sorting this out. It is starting to become a hazard. Pls contact us

  • Deblet1
    Deb (@Deblet1) reported

    @RogersHelps I don’t mean to be rude but you are asking many questions for what? If you read my posts I did not get any resolution and clearly no one is sending a modem given three transfers and not one of the staff knows who handles it. Tech put me to Customer Care they put me to legacy

  • QueenRuby88
    🇨🇦Queen Ruby🇨🇦 (@QueenRuby88) reported

    @Rogers Rogers sucks .. everyone boycoyt rogers