Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Nepean, Orléans, Stittsville, Gatineau, and Kanata.

City	Problem Type	Report Time
Ottawa	Internet	13 hours ago
Ottawa	Internet	15 hours ago
Ottawa	Internet	21 hours ago
Ottawa	Internet	2 days ago
Ottawa	TV	3 days ago
Ottawa	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 11 minutes ago from Ottawa, Ontario

  The worst part of course is the 2 hour wait isn’t new with @RogersHelps #fckrogers

• 
  Samantha (@samanthadolly28) reported 12 minutes ago from Ottawa, Ontario

  @RogersHelps Are there service interruptions in Ottawa today? My internet and cable has cut out three times today. I’ve unplugged my ignite hub, let it sit for 1 min then reconnected for 30 mins max and it cuts out again. Light on hub is either yellow or red.

• 
  Franz Holtz (@TWFS) reported 12 minutes ago from Ottawa, Ontario

  Hello @Sportsnet your app is not working and we cant watch the game. And its not letting me sign with my @RogersHelps @rogerstv sign in.

• 
  being Aram (@armie) reported 13 minutes ago from Ottawa, Ontario

  @Rogers just so we're clear ... I've been trying to connect with a rep several times and literally been hung up on immediately after someone picked up 4 times so far after waiting on hold .... This is pretty sad customer service. Perhaps look into training your reps a bit better.

• 
  mightyboink (@mightyboink) reported 14 minutes ago from Ottawa, Ontario

  @RogersHelps internet line just got cut, help please!:)

• 
  Charlene Davidson (@mscdavidson) reported 20 minutes ago from Ottawa, Ontario

  NO internet. We are still connected to our neighbors and waiting for the #Fiberoptics to be blown. We have someone coming but NOT until July 6! How disappointing! Our neighbor called @Rogers to fix their security system and someone came the same day (July 1). This is fair? (2/3)

• 
  Charlene Davidson (@mscdavidson) reported 21 minutes ago from Ottawa, Ontario

  @Rogers We have been long time customers since 2004. We moved to our new home in December 2020 and have been waiting for #newFiberOptics to be blown to our place. Technicians have come a number of times to make “quick fixes” but nope it doesn’t help. Now we have (1/3)

• 
  Gerald Butts (@gmbutts) reported 21 minutes ago from Ottawa, Ontario

  Against my better judgment, I got a phone with @Rogers two years ago. Never, ever, ever, ever again.

• 
  Lonely Boy (@lonelyboyxxo) reported 22 minutes ago from Ottawa, Ontario

  I been needing a phone upgrade but @Rogers doesn’t want to cooperate- so much for being a loyal customer dawg 😭

• 
  Montse Zidan (@MontseZidan) reported 25 minutes ago from Ottawa, Ontario

  @RogersHelps is the internet down in Ottawa? We cannot connect to our wifi! I can’t use data all night ….

• 
  Montse Zidan (@MontseZidan) reported 29 minutes ago from Ottawa, Ontario

  @RogersHelps another day, another internet outage …. Any news when the internet will be restored???

• 
  Jet-Senator 🏒 ✈ (@That80sG) reported 32 minutes ago from Ottawa, Ontario

  @Sportsnet aka @Rogers dumping local shows out west to bring in more Toronto based content is the very reason their licenses should be challenged immediately after they're due for renewal. Enough shoveling Toronto's garbage across Canada.

• 
  Franz Holtz (@TWFS) reported 34 minutes ago from Ottawa, Ontario

  Hello @RogersHelps @Rogers i reached to you yesterday to get help with my package renewal and was very disapointed in the service i recieved this time, none of my questions were answered. Can someone from management please reach out? Thank you, a long time client.

• 
  SamanthaLamb (@Spideewoman) reported 34 minutes ago from Ottawa, Ontario

  @Rogers I did DM and the response I just got was ‘sorry the contact info you are trying and that we don’t answer is the only way to reach us’. Literally your customer service response is ‘we can’t be reached’.

• 
  Mike Carroccetto (@Media_Mike_Ott) reported 36 minutes ago from Ottawa, Ontario

  @RogersHelps DM sent. I hope there’s a amenable solution.

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 40 minutes ago from Ottawa, Ontario

  One of the reason I left @RogersHelps TV was the stupidity of the technical service and having to spend hours and hours of my time on hold waiting for equipment that is plug and play

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 45 minutes ago from Ottawa, Ontario

  Maybe get one of those @RogersHelps billionaire executives fighting over control of the company and come sit one hold like a actual customer and they may attempt to get this sh!t together #fknrogers

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 49 minutes ago from Ottawa, Ontario

  @RogersHelps One simple Set top TV device is viewable on my network yet I have to call to activate it. Left messages all weekend long and now going on to hour #2 on hold for ‘specialist’. 😡😡😡😡😡fknrogers

• 
  B dot Black 🇭🇹 🇨🇦 (il, he/him) (@bblizak) reported 51 minutes ago from Ottawa, Ontario

  I hate the way @Rogers way of doing business keeps putting their customer facing employees in positions where they have to face the wrath of an angry client. Nothing is ever what they tell you with Rogers.

• 
  Leah Ferko (@LeahOttawa) reported 1 hour ago from Ottawa, Ontario

  @salty173 @RogersHelps There was also a big power outage but luckily it didn’t last long

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ramyboi (@himynameislambo) reported 3 minutes ago

  @Rogers I HAVE SCHOOL, WHERE IS MY WIFI. I HAVE SCHOOL, WHERE IS THE WIFI I PAY FOR EVERY MONTH. BECAUSE OF YOUR ****** WIFI I CANT ATTEND MY CLASSES. What a **** company omg. At least give the people affected a discount. This is insane, fix your service

• 
  Miss Mel Payne (@missmelpayne) reported 9 minutes ago

  @jbsmith @RogersHelps COME ON. Seriously just the worst.

• 
  Ayaz Hussain (@azeehussain) reported 9 minutes ago

  @RogersHelps I’m experiencing no internet connection in East York. Problem reoccurring since morning. How long until issue is resolved? Is this an area wide outage?

• 
  Andrew D'Souza (@andrewdsouza350) reported 10 minutes ago

  @RogersHelps There is severely terrible internet connectivity today in Mississauga!!!! Please fix it finding it hard to work online today!!! Internet keeps going on and off!!

• 
  Lawndart Assassin (@LondartAssassin) reported 10 minutes ago

  @RogersHelps so tired of this guys. How do I get a clean, new piece of hardware? Why on earth is it so difficult to get a service I am paying for?

• 
  Andrew D'Souza (@andrewdsouza350) reported 16 minutes ago

  @VerizonSupport I am in Canada with @Rogers. Would you still be able to help?

• 
  Nick Sim (@NSim419) reported 17 minutes ago

  @RogersHelps really enjoying the customer service and false information that is continuously being provided. Clearly you do NOT want my business.

• 
  Chris Bockhop (@chrisbockhop) reported 18 minutes ago

  @RogersHelps Ok @RogersHelps you did a good job today. I was ready to move on and you have retained me as a customer.

• 
  Henry (@HenryWhitfield) reported 18 minutes ago

  @RogersHelps I mean, the problem didn't get solved and I am very unhappy with my bill going up $50 from March 2020 to February 2021, but hey, kudos to Matthew on the social team for responding quickly and giving clear answers. Have a good one NT !

• 
  KORHAL (@KORHAL) reported 19 minutes ago

  @RogersHelps You guys need to fix your 'Rogers Bank' call system with @Mastercard Either I call you and it hangs up or you call me and it hangs up. I'd love to answer but your automated system is not picking up that I'm saying hello multiple times in multiple levels of loudness