Rogers Outage Report in Ottawa, Ontario
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (61%)
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Wi-fi (10%)
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TV (10%)
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Total Blackout (8%)
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Phone (7%)
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E-mail (4%)
Live Outage Map Near Ottawa, Ontario
The most recent Rogers outage reports came from the following cities: Ottawa, Kanata, Nepean, Gatineau, Orléans, Greely, Bells Corners and Stittsville.
City | Problem Type | Report Time |
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Wi-fi | ||
Internet | ||
Internet | ||
Internet | ||
Total Blackout | ||
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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techbombnews (@techbombnews) reported from Ottawa, Ontario
Were Canadians shut out of late day coverage of the @TheOpen at St. Andrews due to no broadcast rights or streaming service / app available for viewing? @RogersHelps @BellMediaPR
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Rita G. (@ritah8) reported from Ottawa, Ontario
@Rogers there is still a problem with the internet - it’s super slow, and the ignite tv system - the picture freezes, the sound disappears. I hope you don’t think the problems have been resolved!!
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DannyOnThat (@DannyOnThat) reported from Ottawa, Ontario
@RogersHelps WORST JOB EVER AT KEEPING US UPDATED, SO UNACCEPTABLE!!!
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Corgi Durst 💙 (@shakenbridge) reported from Ottawa, Ontario
@RogersHelps Our Ignite internet/TV are out but when I check our network status online, it says no issues in our area. I believe we’re out due to the storm and was wondering about an ETA for service restoration. Thanks!
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PARAGON CAUSE (@ParagonCause) reported from Ottawa, Ontario
Good ol @Rogers, send a 'free' Pro On the Go. Some weird dude shows up, trying to upsell us on everything but he tell us it's 20 less per line if we follow his advice. We fall for it. Get our bill today, 150$ higher and after hour with support. Nothing.
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Christian Lee (@christianflee) reported from Ottawa, Ontario
Our internet and wireless service has been out for ~24hrs. Surprised that @Rogers @RogersHelps hasn't published anything at all to acknowledge or provide ETA.
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StoneySpartan (@StoneySpartan) reported from Ottawa, Ontario
@RogersHelps Internet not working in Nepean. Service is intermittent, is there an ETA on when it will be resolved? I've tried resetting my modem.
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Nas Eldjazair (@vivadz2011) reported from Ottawa, Ontario
Hey @Rogers, I was wondering if your technicians are well trained because I never seen people with less jugement then them!
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@sallycthomas (@sallycthomas1) reported from Ottawa, Ontario
Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN
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李乐尧 (@lileyao1998) reported from Ottawa, Ontario
@Rogers @RogersHelps you need to do something to help the customer solve their problem not only extend the estimate restore time. At least let us know what's the problem cause no internet. All call center rep said they had no idea why the area outage still not been fixed.
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Robert Kilin (@Robkilin) reported from Ottawa, Ontario
@RogersHelps Finally Friday around 11pm got cell service yet still no internet. I should not be charged for data usage until my internet is restored.
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613_Me (@613_Me) reported from Ottawa, Ontario
So world , how many of us are doing a mass exodus from @Rogers today now that we have service back to search out better providers. We were down 4 days in May and now this. I have been with #rogers 32 years. I AM DONE !! #ByeRogers
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Rich (@RichSavarie) reported from Ottawa, Ontario
So has @Rogers offered up an explanation yet for why I was forced to lose out on a day of work (and therefore, a day of pay) and being incommunicado all day? All this on top of being sick with probably COVID made for a very long, terrible day.
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robertlendvai | (🚴🏽,🏊🏻♂️,🚴🏽) (@robertlendvai) reported from Ottawa, Ontario
So @Rogers had a major national crisis yesterday and broke every rule on how to handle it. 1. Acknowledge the issue 2. Top guy / gal takes responsibility and is visible 3. Overcorrect and over communicate None of that happened. #rogersdown
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me posting my Ls 🇱🇧🇵🇸 (@lebaneseogre) reported from Ottawa, Ontario
I still can not login to @PlayStationCA network through my useless @RogersHelps supposedly fiberoptics internet. I also can not upload vids or pics on twitter? I would need to switch to data on my phone to do so. Bottom tier provider. Switching asap #rogersoutage #Rogersinternet
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Dave Connor (@DaveConnor60) reported from Ottawa, Ontario
@RogersHelps Hi. I moved my ignite modem to another room only getting a flashing amber light now. Help!
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Max (@ctmaxime83) reported from Ottawa, Ontario
@RogersHelps Here in Ottawa we have a lot of lag...supposed to have a 75mps connection...only getting 15 with very high latency...cannot use netflix, crave etc...going on 3 days is pretty bad
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Zwanguy🎮 (@Zwanguy) reported from Ottawa, Ontario
I feel like @Rogers is hopefully finally getting the shot they deserve... being one of the worst companies in Canada. Get ******.
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Shaily Allison (@a_shaily) reported from Ottawa, Ontario
I need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.
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JohnnyCanuck (@DarkMaple) reported from Ottawa, Ontario
Hey, fun fact! If you're using @Rogers Ignite, you're locked out of modifying your modem's #DNS settings! That means if you're still having issues connecting to certain sites, or, say, images aren't loading on Discord, you're prevented from fixing the issue!
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Nicolas Steenhout (@vavroom) reported
Hey @Rogers - Very clever of you. There's no option to close/cancel my account on your web interface. The Live Chat is "too busy" for a human to talk to me. And calling you ends up with nearly an hour's wait on hold before the line gets cut. What do I need to do to cancel?
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RV (@richvie67) reported
@RogersHelps Just spent over an hour on chat with two Live Agents only to be told they can’t help me. October bill overcharged because discount not applied in time, by Rogers. Disgusting customer service.
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Judy Davidson (@JDintheskies) reported
@MollyMiksa @Rogers Maybe Rogers customers need to organize to get better deals and better service. My last call to update our cable took over three hours. My neighbour had the same experience.
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Level10Cook (@CookLevel10) reported
@RogersBiz I have been on the phone waiting for tech support for almost 2 hours now and then the line got cut all because your internet is barely working.
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Delon Bubb (@DelonBubb93) reported
Since Monday I got the Ignite Cable and Internet service but there is a problem . The Ignite gateway Internet modem is inferior to the previous Internet modem I was using .@Rogers
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nugget (@tricktnugget) reported
@RogersHelps is there an issue with mobile data?? It’s been spotty all evening
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Bibbs D'Souza (@BibbsTheGuy) reported
@RogersHelps We have been having issues with the Rogers Internet Connection since yesterday after 10.00am in our area for Postal Code L5M6G1. Today as well there is no internet connection. Any idea when will it be restored. Thank You
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John Dobie (@dobiejo69) reported
@Rogers how many times does one have to call to get a straight answer? Customer service is terrible....can no one there resolve issues????
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Evan (@vageli_t) reported
Do I get reimbursed for the constant rogers internet issues @Rogers biggest mistake switching to Rogers for internet and TV. Pay for internet and TV and when internet goes down so does tv
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Mike R (@oppopp2) reported
@RogersHelps Home phone down since at least 3am. St. Thomas, Ontario.