Rogers Outage in Ottawa, Ontario

@RogersHelps new modem arrived today after some hiccups. Can’t get the 5G wifi working properly. Can only connect on 2.4. Just got kicked off a zoom meeting twice. Very unstable Internet. Help! Please! I’ve missed an entire day of work trying to get this sorted out

@RogersHelps it's odd how right when my deal expires on my home internet, we start having major problems with the service. Internet has been constantly dropping out daily for the last few weeks. It's been off for almost an hour with no obvious explanation

@fabien_doiron @RogersHelps I am in a deal now, obviously the 1 yr expiry for that deal is next month, they have decided to raise the price rather than leave it status quo for a few more months. They are the worst.

@RogersHelps Hi, I have a problem with the ignite internet: no connection! We live in Alta-Vista area, Ottawa

@RogersHelps No sign on your website that cable is down and I tried to reset my box online and apparently I can’t do that either

I challenge @Bell @RogersHelps and @TekSavvyBuzz during these trying times, to drop their rates to 0$, to help the families out of work, those with no net access, with getting or staying connected. #StrongerTogether #freeWiFi #OttNews #CanadaTogether #CanNews

No internet. No cable. Waiting for my cell data to shit the bed, then @Rogers will have hit the trifecta. #perfect #workfromhomenotgoingwell

Looking for new tv and internet service in Ottawa after 3 days trying to get through to live chat with Rogers and 2 hours to find out have been overcharged for years and no they cannot even fix it #CustomerServicefail @rogers @RogersHelps

I attempted to switch my Internet service over to @RogersHelps and the technician arrives, looks in my backyard and says sorry I can’t help you, And furthermore he is afraid he may damage his drill if he tried to because he doesnt believe he is equipped with the right tools.

@RogersHelps Everything went down at 9:26am AGAIN, Internet, TV Service. Riverside South Ottawa, K1X 1E1. I’m in high tech, incredibly busy working from home during COVID. When can we expect service to return. Both Internet AND TV hard to live without given the circumstances

@Rogers what the hell is going on with these internet outages in Ontario! 3rd day in a row now. In the past 48h it has been down more that it has been up. If this continues tomorrow when I MUST work from home, you will be losing a 20+ year customer!!!!

9/10 @rogers showing that they value their profit and ability to pay shareholders above stepping up to help #canadian workers who have lost their jobs and trying to survive I doubt I'm the only one looking to save $ one their #cellphone during #Covid_19

6/10 Got bumped up to @rogers manager and got the same story but they are willing to let us defer payments until July as a way to help us out

2/10 Back in July we upgraded our @rogers phones to unlimited data as my wife uses them for her businesses no problem to upgrade and no talk of us having to pay off what was owed on the phones

1/10 A thread on #canadian #cellphone provider @rogers during the #Covid_19 and how they refuse to help affected #canadians struggling financially

@Rogers why has my bill increased by 20% but your customer support is saying you are too busy to respond. @Bell I have never used you for TV and Internet but this might be the time to switch after 30 years at Rogers. Make me an offer.

Sorry to hear that @loney_stephen! We’ll be sure to schedule another check-in when @Rogers figures out how to provide service

@Rogers I tried to cancel my Sportsnet Plus package today. I sort of thought @rogers would proactively wave sport programming fees during the pandemic. instead, it made it impossible to cancel the package without booking a call back. The reason is obvious NO SPORTS ON TV!

@RogersHelps It’s both. When it drops, all of the lights on the router besides the power light go off. It seems to come back up on its own after a couple of minutes, but it’s happened three times this afternoon now. We had issues with our router resetting two days ago as well.

@RogersHelps We’ve has our internet drop three times this afternoon and I was hoping this could be looked into. We’re in Orléans and not sure if it’s a hardware issue or outage issue.

@RogersHelps Issue has resolved itself. Took about 15 minutes.

@althiaraj @RogersHelps Ditch Rogers, it is the worst internet

@RogersHelps is there an outage in downtown Toronto (Jarvis & Dundas area). Ignite TV and Internet cut out at the same time. Modem can't find internet.

@RogersHelps seems to be an issue in my area M5R. Please confirm and give ETA on fix please.

@althiaraj @RogersHelps That may have been your problem all along. Hope they got it straight for you! Missed you on At Issue.

Explain to me @RogersHelps why I should pay top dollar for **** service

@althiaraj @RogersHelps I’ve never seen “Rogers” and “help” used together before. While I’m at it, what about Canadian Tire “associates”. They always run away when you make eye contact with them.

@RogersHelps Thank you. It’s now days later and 1 of the 3 I requested came through. 1st chat - service schedule and no transcript, 2nd chat - service was not actually scheduled and needed to schedule new time. 3rd confirmed schedule and finally get a transcript. Sorry but your system fails.

@MKR414 @reluctantvapor @Rogers @RogersHelps "It's an area problem, I'll escalate" is Rogers tech speak for "I don't know what's wrong, so I'm not going to bother." Had this happen with two tech visits in a row and I just gave up.

@RogersHelps Another internet outage today morning. I had an interview this morning and no internet ruined it. This is totally unacceptable. I'm furious.