Rogers outages and service status in Ottawa, Ontario

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Rogers generated 2 outage signals in the last 24 hours around Ottawa, including 2 direct reports.
The most common problems reported in this area mention TV, Internet, and E-mail.
The most recent signal from this area was received Apr 9, 3:00 PM EDT.

TV (38%)
Internet (35%)
E-mail (10%)
Total Blackout (8%)
Phone (8%)
Wi-fi (3%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Ottawa	Baseline
Apr 9, 10:00 AM EDT	0	0	0
Apr 9, 10:20 AM EDT	0	0	0
Apr 9, 10:40 AM EDT	0	0	0
Apr 9, 11:00 AM EDT	0	0	0
Apr 9, 11:20 AM EDT	0	0	0
Apr 9, 11:40 AM EDT	0	0	0
Apr 9, 12:00 PM EDT	0	0	0
Apr 9, 12:20 PM EDT	0	0	0
Apr 9, 12:40 PM EDT	0	0	0
Apr 9, 1:00 PM EDT	0	0	0
Apr 9, 1:20 PM EDT	0	0	0
Apr 9, 1:40 PM EDT	0	0	0
Apr 9, 2:00 PM EDT	0	0	0
Apr 9, 2:20 PM EDT	0	0	0
Apr 9, 2:40 PM EDT	0	0	0
Apr 9, 3:00 PM EDT	0	0	0
Apr 9, 3:20 PM EDT	0	0	0
Apr 9, 3:40 PM EDT	0	0	0
Apr 9, 4:00 PM EDT	0	0	0
Apr 9, 4:20 PM EDT	0	0	0
Apr 9, 4:40 PM EDT	0	0	0
Apr 9, 5:00 PM EDT	0	0	0
Apr 9, 5:20 PM EDT	0	0	0
Apr 9, 5:40 PM EDT	0	0	0
Apr 9, 6:00 PM EDT	0	0	0
Apr 9, 6:20 PM EDT	0	0	0
Apr 9, 6:40 PM EDT	0	0	0
Apr 9, 7:00 PM EDT	0	0	0
Apr 9, 7:20 PM EDT	0	0	0
Apr 9, 7:40 PM EDT	0	0	0
Apr 9, 8:00 PM EDT	0	0	0
Apr 9, 8:20 PM EDT	0	0	0
Apr 9, 8:40 PM EDT	0	0	0
Apr 9, 9:00 PM EDT	0	0	0
Apr 9, 9:20 PM EDT	0	0	0
Apr 9, 9:40 PM EDT	0	0	0
Apr 9, 10:00 PM EDT	0	0	0
Apr 9, 10:20 PM EDT	0	0	0
Apr 9, 10:40 PM EDT	0	0	0
Apr 9, 11:00 PM EDT	0	0	0
Apr 9, 11:20 PM EDT	0	0	0
Apr 9, 11:40 PM EDT	0	0	0
Apr 10, 12:00 AM EDT	0	0	0
Apr 10, 12:20 AM EDT	0	0	0
Apr 10, 12:40 AM EDT	0	0	0
Apr 10, 1:00 AM EDT	0	0	0
Apr 10, 1:20 AM EDT	0	0	0
Apr 10, 1:40 AM EDT	0	0	0
Apr 10, 2:00 AM EDT	0	0	0
Apr 10, 2:20 AM EDT	0	0	0
Apr 10, 2:40 AM EDT	0	0	0
Apr 10, 3:00 AM EDT	0	0	0
Apr 10, 3:20 AM EDT	0	0	0
Apr 10, 3:40 AM EDT	0	0	0
Apr 10, 4:00 AM EDT	0	0	0
Apr 10, 4:20 AM EDT	0	0	0
Apr 10, 4:40 AM EDT	0	0	0
Apr 10, 5:00 AM EDT	0	0	0
Apr 10, 5:20 AM EDT	0	0	0
Apr 10, 5:40 AM EDT	0	0	0
Apr 10, 6:00 AM EDT	0	0	0
Apr 10, 6:20 AM EDT	0	0	0
Apr 10, 6:40 AM EDT	0	0	0
Apr 10, 7:00 AM EDT	0	0	0
Apr 10, 7:20 AM EDT	0	0	0
Apr 10, 7:40 AM EDT	0	0	0
Apr 10, 8:00 AM EDT	0	0	0
Apr 10, 8:20 AM EDT	0	0	0
Apr 10, 8:40 AM EDT	0	0	0
Apr 10, 9:00 AM EDT	0	0	0
Apr 10, 9:20 AM EDT	0	0	0
Apr 10, 9:40 AM EDT	0	0	0
Apr 10, 10:00 AM EDT	0	0	0

April 10: Problems at Rogers

Rogers is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Nepean, Orléans, Stittsville, Gatineau, and Kanata.

City	Problem Type	Report Time
Ottawa	Phone	19 hours ago
Ottawa	TV	20 hours ago
Ottawa	Total Blackout	2 days ago
Ottawa	Internet	3 days ago
Ottawa	Internet	3 days ago
Ottawa	Internet	3 days ago

Nearby cities with recent reports

Ottawa

9 recent signals

19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

kristy 🏳️‍🌈 kavvy (@kavmac) reported 3 minutes ago from Ottawa, Ontario
@startca @RogersHelps can I report an outage due to an accident here for both of you? not sure if anyone’s bothered to report it yet as it happened not too long ago.
kristy 🏳️‍🌈 kavvy (@kavmac) reported 6 minutes ago from Ottawa, Ontario
@RogersHelps is there anyway you can pass along feedback for the tech driving 190296 here in Ottawa? he’s the real mvp in getting our internet and our neighbour’s internet fixed - sort of a bandaid today until a team follows up this week, but the work he did today should fix it!
@sallycthomas (@sallycthomas1) reported 7 minutes ago from Ottawa, Ontario
Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN
613_Me (@613_Me) reported 12 minutes ago from Ottawa, Ontario
So world , how many of us are doing a mass exodus from @Rogers today now that we have service back to search out better providers. We were down 4 days in May and now this. I have been with #rogers 32 years. I AM DONE !! #ByeRogers
Cicely McWilliam (@CicelyMcWilliam) reported 14 minutes ago from Ottawa, Ontario
@RogersHelps what the hell is wrong with your service in Ottawa south. Every few seconds there is sound and video drop out. I have rebooted the box 2 times already. It is worse on the lower channels. VERY annoying.
techbombnews (@techbombnews) reported 17 minutes ago from Ottawa, Ontario
Were Canadians shut out of late day coverage of the @TheOpen at St. Andrews due to no broadcast rights or streaming service / app available for viewing? @RogersHelps @BellMediaPR
Michael Lewicki (@OttawaByMike) reported 17 minutes ago from Ottawa, Ontario
@RogersHelps No. That was not my question: Why, because I pay for your internet AND I’m under 65 years of age is the option to receive paper billing removed? So if I switched my ‘net to @Bell does that mean I could receive paper billing if I cancel a service that is one of your criteria?
robertlendvai | (🚴🏽,🏊🏻‍♂️,🚴🏽) (@robertlendvai) reported 18 minutes ago from Ottawa, Ontario
So @Rogers had a major national crisis yesterday and broke every rule on how to handle it. 1. Acknowledge the issue 2. Top guy / gal takes responsibility and is visible 3. Overcorrect and over communicate None of that happened. #rogersdown
TF Doyle (@cf_td3) reported 20 minutes ago from Ottawa, Ontario
@Rogers @RogersHelps Going to try this method as your customer service online and calling in is VERY unacceptable and I've been waiting on both options for over 30 mins. Or your avoiding people you are aware you are robbing from... #answerthecall
Steve Hutchings (@steve_hutchings) reported 23 minutes ago from Ottawa, Ontario
@SaveitlikeSully @RogersHelps I had to do multiple reboot of my router and cable modem. Anil, what time was yours down?
Kevin Jimena (hee·meh·nuh/Kevin fr. Bells Corners) (@11bkjimena) reported 27 minutes ago from Ottawa, Ontario
I am experiencing internet/TV issues with @RogersHelps right now. So I have to use my data with Fizz right now to watch the @Senators game. I chatted with a @rogers agent and they said that there is congestion on the node right now! #dedicated #GoSensGo
Roach_WC (@roachwc) reported 30 minutes ago from Ottawa, Ontario
@Rogers why is even the top package you offer so small compared to other countries? 1.5 gig up and 1 gig down is nothing. You guys should really increase it. Even in the states you can get up to over 100gig up and down for less than the price of your highest package.
🇨🇦 GeorganneB 🇺🇸 (@georganneb) reported 32 minutes ago from Ottawa, Ontario
@RogersHelps you still lie. Your customer service is a joke. On hold for the fifth time in two days. #fail
robertlendvai.ΞTH | (🚴🏽,🏊🏻‍♂️,🚴🏽) (@robertlendvai) reported 33 minutes ago from Ottawa, Ontario
@RogersHelps Any service issues in Ottawa. Reset hub several times but still won’t connect. 👋🏼
Rita G. (@ritah8) reported 39 minutes ago from Ottawa, Ontario
@Rogers there is still a problem with the internet - it’s super slow, and the ignite tv system - the picture freezes, the sound disappears. I hope you don’t think the problems have been resolved!!
Kevin Jimena (hee·meh·nuh) (@11bkjimena) reported 42 minutes ago from Ottawa, Ontario
@RogersHelps I am having internet issues in the Bells Corners area of Ottawa.
PARAGON CAUSE (@ParagonCause) reported 49 minutes ago from Ottawa, Ontario
FYI @Rogers, our internet is stil not working. Many people still have issues. Stop pretending they are fixed, they are not.
zachjackdad (@zachjackdad) reported 52 minutes ago from Ottawa, Ontario
@AxskullTV @Sportsnet @Rogers has literally ruined the NHL product because of their terrible broadcast. Cannot wait until this contract is over.
JohnnyCanuck (@DarkMaple) reported 54 minutes ago from Ottawa, Ontario
Hey, fun fact! If you're using @Rogers Ignite, you're locked out of modifying your modem's #DNS settings! That means if you're still having issues connecting to certain sites, or, say, images aren't loading on Discord, you're prevented from fixing the issue!
Luc Bellefeuille (@lbellefeuille13) reported 60 minutes ago from Ottawa, Ontario
@RogersHelps Is there service issues in Orleans Ontario?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

shawna (@shawnasativa) reported 4 minutes ago
@RogersHelps i also don’t understand why it takes me literal hours on hold (on the phone or online, doesn’t matter) to get a human representative, yet i get a reply on twitter within minutes? just cancel it for me here!
Lynne Pelser (@LynnePelser) reported 7 minutes ago
@Rogers @CRTCeng Easter weekend. Multiple outages. Inability to worship on any device & zero warning. Why is it Canadians cannot have reliable internet service or choice in providers? Absolute failure @rogers
R𓃟byn (@Hunny_diva) reported 8 minutes ago
@RogersHelps Eric what are you telling me? That the agent didn’t provide me my 4 digit PIN? You clearly don’t even know what’s visible to them. They gave me my PIN#. Also, I got out of Rogers thankfully. You guys suck. So no… I won’t be connecting with the bumbling support team anymore.
RealRetroguy (@realretroguy) reported 14 minutes ago
@RogersHelps what is the ETA to restore service in Mississauga/ Port Credit area? Been "in progress" for hours.
Christine Grimshaw (@ChrissyGrim) reported 15 minutes ago
@RogersHelps The ONLY balance I have is the exact same amount of the credit. ROGERS has now started sending me reminders about the overdue amount. Called today and told to wait one more day. To wait on hole and talk to someone with terrible CS skills
Victoria Joss (@VictoriaJoss) reported 16 minutes ago
@RogersHelps I haven’t used the tv remote for so long, I’m nervous attempting to find the audio settings. Not sure who to hire to help solve this.
Zohreh (@Z_T_1348) reported 21 minutes ago
@RogersHelps Yes , fix my problem
🟣Aubrey Harris (he/him) @aubreyharris.bsky.social (@aubrey_harris) reported 23 minutes ago
@Rogers internet has been down in Toronto Beaches area since this afternoon. Repair time keeps being pushed back. I hope they actually have people working on it. My neighbour uses rogers, my provider uses rogers - now my long weekend plans are in disarray. An update would help.
Mariam J. Karim (@MariamJKarim) reported 24 minutes ago from York, Ontario
@Rogers waited for 1 hour to cancel my home internet and the person disconnected. Wth?
bree (@bree_2002) reported 25 minutes ago
@RogersHelps I live in saskatoon and i am seeing why I cant text is there a outage somewhere or what's going on