Rogers outages and service status in Boom Road, New Brunswick

Problems in the last 24 hours in Boom Road, New Brunswick

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Boom Road, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  quaffer (@quaffer) reported 3 minutes ago

  I have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/

• 
  Just me - Jamie (@JustMeJamie64) reported 7 minutes ago

  @JayGenXer @Rogers That sucks!! In spite of the wait, it was definitely worth my time…and my rate is not cheap!! So Rogers was able to retain this customer.

• 
  Chris Arnold (@ChrisArnold33) reported 8 minutes ago

  @RogersHelps your outage detector says there is none in my area (Kitchener, ON), but we’re very much without internet. Need to do work here and cannot.

• 
  GenXHockeyMom🇨🇦 (@CanadaMom73) reported 9 minutes ago

  @JayGenXer @Rogers Their service is brutal. This is why we need more cell phone competition in Canada, it’ll force them to have to provide good service or we can go to another provider.

• 
  Wines and Vines (@WinesandVines) reported 10 minutes ago

  @JayGenXer @Rogers Dude, leave those crooks. I don't give them a dime of my money. Been almost 20 years. I'll never go back. Once a crook always a crook.

• 
  Michael DelPiero (@MikeDelpieroX) reported 15 minutes ago

  Hi @Grok did @Rogers Fido let fraudsters access one customer’s account 5 times, even after he added a security PIN and secret questions? And did Canada’s Privacy Commissioner find employees bypassed authentication, exposing his personal info? Why so little attention? @RogersHelps

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 16 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Canucks Big Picture Analysis (@CanukBigPicture) reported 18 minutes ago

  @princessrica84 @Sportsnet @Rogers Unfortunately, this market can't sustain sports radio. I don't think there is enough fan support. We have seen it fail 3 times already. Maybe someone will do something to fill the void.

• 
  Allan 3 (@Agent365) reported 20 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

• 
  Clint (@clintculture) reported 25 minutes ago

  @RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE