Rogers outages and service status in Chase, British Columbia

Problems in the last 24 hours in Chase, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Chase, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BNKB (@banknotekb) reported 5 minutes ago

  @Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  Bianca 🟦⬜️🟥 (@Bbyonic_) reported 5 minutes ago

  Two days of calling and your system just hangs up because of “too many calls.” That’s not customer service. I need answers. Fix this! @Rogers @RogersHelps

• 
  Jas (@keepontruckin78) reported 11 minutes ago

  @JayGenXer @Rogers After Rogers Home phone got bought out and gutted by Primus I left them. The writing was on the wall as they couldn't compete on coverage with Telus in BC and their prices kept increasing for mediocre service.

• 
  Richard Miller (@Millergram33) reported 12 minutes ago

  Customer service is nonexistent at Rogers thanks @Rogers I have been on hold for over 2 hours, just wanted to add services.

• 
  🇨🇦 Ralph FranSummerMan 🌻🌞🌻 (aka Frathos)🇨🇦 (@FrathosCAN) reported 13 minutes ago

  @RogersHelps Why does @Rogers #XfinityTV have an Emergency Alert system that cannot be cancelled? I don't appreciate being forced to listen to a warning in French since I don't understand it & it wastes my time! The older NextBox STB allowed me to exit non-relevant to me Alerts!

• 
  etaimz 🇨🇦 (@etaimz) reported 14 minutes ago

  @Rogers just severely nerfed its rewards program. If you were a loyal customer and accumulated $1,500 in rewards, they are now worth $1,000. This must be some kind of a record. Is @Rogers going to make it right with its most loyal customers?

• 
  The Boxing Advocate (@boxingadvocate) reported 16 minutes ago

  @RogersHelps @Rogers I have an issue that can’t be resolved online or by an AI assistant. I need to talk to a human. I’ve called five times and every time I’m given a message that due to “extremely high call volumes” you are unable to take my call. What am I supposed to do here?

• 
  Salty Albertan (@FringedCanuck) reported 16 minutes ago

  @JayGenXer @Rogers Rogers is a **** company run by a pos CEO

• 
  quaffer (@quaffer) reported 17 minutes ago

  I have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/

• 
  Carolee Herbert (@Cherbert50) reported 21 minutes ago

  @Rogers Too bad you folks never pick up the phone! Tried to get a hold of Roger’s/Shaw for 3 days with wait times on hold of 2-3 hrs finally giving up each day! Cancelling services if I can ever get a hold of someone. Customer since 2005. So sad!!!