Rogers Outage in Toronto, Ontario

@RogersHelps Ignite tv sucks... frozen screens... pixelated fuzzy picture sometimes... black screen when you’re watching sporting events... the tv upstairs doesn’t connect anymore. So sorry I have to pay for this crappy service

@Rogers @RogersHelps and just like that 25+ years of loyalty gone - totally preventable ....Cable Internet and homephone on a competitors network now.

@RogersHelps Just take these sarcastic jabs and move on... It fixed itself, like most connectivity issues (many) I've had since I "switched" to Ignite.

@RogersHelps Never subscribed to such service .. have Twitter and I’m linked to twitter

@RogersHelps I had that a lot It was really exhausting and still have issues but no loner have the SIM card on this phone

Just experienced the WORST customer service in a very long time with @Rogers. I've been a loyal customer for years and years, and after this encounter, I'm seriously thinking of switching telephone providers and bringing my family with me.

Hey @Rogers. Pick up your damn phones.

At @RogersBiz getting rid of cable boxes. Realized they don’t have a Twitter and assuming it has to do with the service

25+years battling the encumbant telephone companies as Call Net / Sprint / Rogers (MetroNet /AT&T /Allstream) never thought I'd see a Bell truck in my driveway. Good job @Rogers

@RogersHelps Yes I’m currently with Fido. I have been with Rogers/Fido for 15 years now between the 2 and incredibly disappointed with the rates and data issues I’ve been fighting for years

@RogersHelps Save the patronizing bs. Happens too often. And because of the piss poor outside cable install by @Rogers @RogersHelps @Bell can't install without significant work. A 20+ year Customer /former employee and you've negated any goodwill.

@RogersHelps Yes for Apple replaced this I phone for me and I still had issues with your SIM card everything is closed now only twitter is alive and whatsapp

@Rogers please fix this internet outage quick.... I’m home sick and just wanna watch cheer squad on Netflix and not chew my data on my phone.

I love it when my home internet goes down when I'm working from my couch. This is why I keep my phone and home internet with different companies. Time to hotspot 😒 @RogersHelps

@RogersBiz @RogersHelps just reiterating the fact that your new online reservation system is an absolute farce. Not sure how you can take 6 days to ship a phone when I was 3rd in queue to get it and reserved early. Meanwhile all the local stores have the phone in stock. Awful.

@RogersHelps Finally problem resolved - it took 2 hrs

@RogersHelps I’ve been going through your customer service 3 times - going around and around in circles still no solution 😫

@RogersHelps I got an email saying it “was being shipped” and to click the UPS link to track it, but you don’t provide any tracking number. The system is bad I don’t care about the wait

The solution was for @RogersHelps to give me a phone number I obviously already have. I called 30 days before the move. The nice person I spoke to asked for my new address, checked and said “yes, we serve that location. Installation will be easy.”

God help me, but I love awards shows. Too bad I’m missing the #Emmys2019 because @RogersHelps couldn’t send someone able to hook up internet/tv in the middle of Toronto despite me waiting for 2 appointments. (1 was a no show.)

Wow does @RogersMediaPR @RogersBiz ignite is HORRIBLE internet and TV service. Rogers - You suck! Guess who doesn’t care if they get a Rogers Radio job😂

@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.

So now @Rogers @RogersHelps is making more excuses on why cell phone charges are getting worse. The only they’re igniting is crappy customer service

@asekander @Rogers My 7 is still going strong as well but the new camera sure looks nice. Since they no longer slow the older phones to a crawl with each iOS update, I haven’t had a reason to upgrade.

@RogersHelps The conference line was only at that number and area code, so I didn't have another one to use. Our rescheduled meeting will use an alternative number, but this shouldn't have been an issue in the first place, especially since this was an important work conference call.

@RogersHelps it’s Monday, why do you have to add an outage on top of that 😡😡. M5V area plz fix it!

I have been using a @rogers unlimited plan for a few weeks now. I he speed it drops you down to after your “premium time” is unusable. It really is just a regular plan. Disappointing.

@RogersHelps I do not have family sharing plan Never subscribed to such plans always had issues with my e-mail and my password Had some kind of unknown files and some kind of users Safari would never connect to my network

@RogersHelps 25 brownspring Rd. I'm sure you can see the history. Everything is connected and "working" to the modem but clearly outside connection is down. 4162923458 is home number

@RogersHelps Yes, and very frequently, every few seconds, like the signal is coming from Jupiter or something

@redcrew @Rogers The other evil empire. Bell. Sick and tired of sub par customer service from Rogers, but I’m under no illusions things will be that much better with Bell. But for now at least, my connections will be faster.

@RogersHelps Haven’t had the time to troubleshoot with you but CP24, Discovery, Comedy all have static lines every 20-40 seconds that interrupt video and audio transmission. Makes impossible to watch. Not my NextBox. I have two different boxes and is occurring on both in separate rooms

And @RogersHelps is down again in North York today.

Damn @RogersHelps Sunday evening and my wifi doesn’t work at all :( - postal code M6N2Z5

@RogersHelps We are having issues with ignite it seems to be very choppy on some channels like animal planet and sports network

Tell me how I have a credit hit from @Rogers and I have never been a customer nor have I ever wanted to be... So how the hell do I have a hard credit inquiry from them.... Such a scam.

The most BS internet, #Rogers, has been out for almost a whole day. On a day my son’s home sick and I’m “working from home”, no internet or TV. Better fix this shit asap @RogersHelps

After 90 minutes on the phone supervisor “Joshua” tells me someone will call me within 7 business days to let me know if my case has been resolved. To be clear... the only thing I’m asking for is to upgrade my existing service package. @RogersHelps

Hey @RogersHelps u have had s day now to clear up this digital garbage with the service & yet u still haven’t .funny how these things take so much time yet u r late will a bill & wow u can get those warning texts out pretty fast ..I’m not impressed 😡fix it now & yes I have DM u

Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

@dmrider @BlueJays @Rogers @Brookfield_BPY @joe_cressy #OntarioPlace or the #PortLands flip a coin. Though we do have that bridge problem on Cherry St 😳

@Rogers has the worst customer service ever I am SO over it. thank you for absolutely nothing. this is the most disappointing and awful treatment.

@Rogers is internet down in North york

@RogersHelps cable and internet down in M5A

@MDMGeek Yeah one would think. And @RogersHelps it’s down again. I ran an errand. Came back. Down down down.

@RogersHelps the @ symbol is flashing in the Coda (1 Gb modem). WestonFinch Area... damn it.

I’m ready to cancel all our services @RogersHelps I want answers as to why our internet drops throughout the day. I have a request into support. I’m watching my text for an answer. We’ve had a few too many street wide outages. It also drops intermittently.

@RogersHelps please, let ppl know about this issue. I have calling 3 times today to “Techs” in Rogers (even in Halifax, who had no clue). Still no “hi” (fee) speed Internet...

Hey @RogersHelps this is the second time in about 2 weeks that I had to report an outage. That’s not best practice pro-active customer service. Your IVR is also extremely poorly organized.

Yet another fail by @Rogers. Woke up to find workers digging a trench in the front to run a line to the neighbour. No notice, no consideration. Rogers: “We’re not happy until the customer’s not happy.” Mission accomplished.

Well my internet is down again @Rogers please do something! I am not finish with my homework and the deadline is today! Do something!

@xChocoBars @EGLXofficial @Bell @bell, @rogers etc. - different names, same shit service

@RogersHelps I wish your company was clearer that individual stores need to resolve issues. In my case I was led to believe my plan included US texting - so I’ve racked up probably hundreds of dollars of texts in the last few days. But you are also unable to tell me the amount :/

@CityAdrian @RogersHelps ignite never works rogers is a scam if you work sales for them kill yourself you are scum

@RogersHelps @Chef__Lucifer Ignite is so ******* trash, it never works. Like kill yourself if you work for rogers and actually use this service knowing that youre scamming the rest of us

@Johnny54718126 @Rogers Its ******* trash, never works, cant change channel half the time

Haha @rogers just called my mom. Feel bad for the person on the other end of that call. Retention after the fact doesn’t exist...customer experience #fail

I can never do anything I want I’m always have to do something else I can’t even play Fortnite cause @Rogers is not letting me move now and i have to go see my grandma I just want to keep my self safe from getting hurt but nothing will work

@RogersBiz Ignite Tv sucks, wall connections doesnt even work properly and its so ****** slow

Happy anniversary to this tweet. Interesting timing as I FINALLY cancelled my @RogersHelps @RogersMediaPR this past week. They had more than a year to fix this. They never did.