Rogers outages and service status in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Toronto, Ontario

The most recent Rogers outage reports came from the following cities: Toronto, North York, Toronto county, Richmond Hill, Markham, Vaughan, Scarborough, and Concord.

City	Problem Type	Report Time
Toronto	Wi-fi	16 hours ago
Toronto	E-mail	19 hours ago
Toronto	Wi-fi	22 hours ago
North York	Wi-fi	23 hours ago
Toronto	Internet	23 hours ago
Toronto	Internet	24 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Trevor Scott (@TrevorSScott) reported 6 minutes ago from Lorne Park, Ontario

  @RogersHelps your customer support is horrible. Spent parts of 2 days on hold & bouncing between depts & received zero answer, promised someone would call back - no one did Called today & was told I could get equipment myself only to be told I can’t because I am a customer

• 
  Chef Boehmer (@ChefBoehmer) reported 7 minutes ago from Toronto, Ontario

  @Bell worst customer service. My business internet down getting the runaround to get a Tec to the restaurant, have been told they will come on Monday but they can’t even find the work order. And refuse to send some immediately. Will be calling @RogersBiz first thing

• 
  T. Longue (@tickylongue) reported 8 minutes ago from Toronto, Ontario

  @cbcmarketplace you should investigate @Rogers. They’re falsely advertising 1.5 Gbps and when customers upgrade, they have no internet because of “provisioning” issues with no estimate for fix.

• 
  Adnanas 🐻 (@Comradnan) reported 8 minutes ago from Toronto, Ontario

  Canadian telecoms is great because: @RogersHelps forces me to change digital cable for their ignite cable. Then they end up charging me for both services. Then I have to call and be on hold for 19 minutes and counting for the privilege of only being charged for 1 service.

• 
  Samagra Shukla (@SamagraShukla) reported 9 minutes ago from The Beaches, Ontario

  We have been having repeated internet connectivity issues in Orton park Scarborough for the past 3 weeks @Rogers what kind of service is this? Is there an end to this? Multiple follow ups and no resolution. It does not help my work from home situation.

• 
  Samantha (@eastyorkcycle) reported 11 minutes ago from The Beaches, Ontario

  @RogersHelps Based on my own experience and the numerous msgs I've see here on Twitter, there seems an internet outage. What is the ETA to fix it? And no I wont DM your bot to provide my info.

• 
  t. anon 👽 (@tyrelasaurus) reported 16 minutes ago from Toronto, Ontario

  I could do with 100% less grovelling emails from @Rogers and instead just offer us all REASONABLY PRICED mobile plans. Have you considered this option for customer retention/damage control?

• 
  Adam Scott (@AdamScottEnv) reported 18 minutes ago from Toronto, Ontario

  internet is still down after four days. @RogersHelps cable network is ‘degraded’ in my area apparently, but the company refuses to help or provide information. My ISP @TekSavvyBuzz gets no information from them at all. Unacceptable service quality. #oligopoly @CRTCeng

• 
  addey (@addeyxx) reported 29 minutes ago from The Beaches, Ontario

  hi @RogersHelps, all my channels on my tv are showing up as a black screen.. is there an outage of some sort?

• 
  Space & Defense Sector (@SpaceSector001) reported 29 minutes ago from Purpleville, Ontario

  @Coffee4Life365 @Rogers @Bell Yeah. Telus are stupid that way. I use to work for Telus in BC. AST is the total solution even in airplanes. But dtarlink was lol he good for laptops and stuff in the air.

• 
  Karen Lopez (@datachick) reported 29 minutes ago from Toronto, Ontario

  @wd5acr @Rogers The other person used a different name than mine when she set up the account. So it’s just the email address issue.

• 
  Jon Gauthier.eth (@JonGauthier) reported 32 minutes ago from Toronto, Ontario

  Hey @rogers @RogersHelps i can’t login to my email & your lost password function is broken i need access to that email

• 
  Jason Sordi (@carrera_77) reported 35 minutes ago from Purpleville, Ontario

  @RogersHelps hi I have an old cable box on my property that’s falling over on to my fence.I thought its Bell’s but they confirmed it’s urs. I’ve called your customer support & keep getting bounced around. can you give me the # for the department that looks after this equipment?

• 
  Karen Lopez (@datachick) reported 38 minutes ago from Toronto, Ontario

  Yet again someone has let a third party link their account to my @Rogers login. Again. This time I’m going to insist on getting info how this happened.

• 
  ReWoman👠 (@REWoman) reported 40 minutes ago from Toronto, Ontario

  I have never seen such ridiculous customer service as @Rogers 🤯🤯🤯

• 
  അപൂർവ 🏳️‍🌈 (@apoorvagopalan) reported 41 minutes ago from Toronto, Ontario

  @Rogers : Internet box is down.. damn fix it!!!!

• 
  ReWoman👠 (@REWoman) reported 50 minutes ago from Toronto, Ontario

  @_mcderpy @Rogers Honestly I just hung up. They are the worst ever ! Multiple people. I should send them a bill for my time. Garbage service

• 
  Jamie singleton (@Jamiesingleton) reported 54 minutes ago from Toronto, Ontario

  @RogersHelps @ChrisHinman87 Hey I tried that they just transferred me to a specialist who has not come into the chat yet. Is there any way I can find out if there’s an outage that doesn’t involve a virtual assistant?

• 
  Nunya Biznez (@GwapogiTalaga) reported 56 minutes ago from Toronto, Ontario

  @johntory's press release says something along the lines of "thank you to Torontonians for trusting me as mayor"...spoiler alert, I never trusted him. I can't put my faith in a corporate lackey for a predatory company like @rogers. **** you, Tory.

• 
  CHANDORA_pk (@pkchandora) reported 59 minutes ago from Toronto, Ontario

  @Rogers Yes I did. They stated it will take 24-48 hours. It's way too long to resolve a small issue like this. Would really appreciate if your technical support team expedite the request.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A Nir (@Zeuxis00) reported 2 minutes ago

  @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.

• 
  Todd Talbot 🇨🇦 (@toddtalbot07) reported 2 minutes ago

  Hey @RogersHelps, waited patiently for a billing chat rep (75 ahead of me). Finally get on, basically tells me to wait for 35 mins only to provide a reference number to fix a simple billing issue. The level of service is at an all time low. What are you guys doing????

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 3 minutes ago

  @RogersHelps @Rogers never got back to me in a week, so I am canceling my services with them this weekend unless they offer me a cheaper plan. Oxio is looking good right now.

• 
  Toronto Guy (@doubledouble416) reported 6 minutes ago

  @RogersHelps Was able to reach out to them; their/your offer is higher than what Bell gave me (and you don't offer/allow hime phone service; if I don't take the full package, including tv; which i don't need)

• 
  Kevin (@kevcpm) reported 7 minutes ago

  @RogersHelps As anticipated. No call back. I’ve had success through this channel - how can you help me?

• 
  Jason Seets (@jseets8) reported 11 minutes ago

  @Rogers your new AI phone service SUCKS and I will never use it. Bring back the old service that allows me to pay the bill without having to give you my voice. #sayNOtoAI

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 13 minutes ago

  Thank you to Zara at @Rogers management office. I feel like she gets the problem and has escalated it urgently to fix it. 🙏🙏🙏 I'm right.

• 
  nacef karim (@nacef_karim) reported 14 minutes ago

  Waited 2hours 08 minutes to get help from @Rogers, no answer and the call was disconnected. Wouaw, no words to describe the experience!!!!!!!!

• 
  David Kehoe (@davidk101) reported 15 minutes ago

  @RogersHelps Roger’s service not working in Saskatoon?

• 
  Brian (@basherjam) reported 16 minutes ago

  .@RogersHelps amazing that your contact centre just says “too busy, call back another time”. What kind of service is that?