Rogers outages and service status in Chatham-Kent, Ontario

Problems in the last 24 hours in Chatham-Kent, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Chatham-Kent, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sparkytor (@sparkytor) reported 2 minutes ago

  @RogersHelps Ontario. We are still on hold. Our remote broke and just need to order a new one. This is ridiculous. I spent 15 minutes in line at corporate store for them to tell me I have to call. We are almost at an hour wait on the phone. Horrible service.

• 
  Paul Butchard (@Bouch87) reported 3 minutes ago

  @RogersHelps @BradenScheck Can you assist my 75 year old mom who has been out of internet and tv for days!! No help from anyone @Rogers. Please send a dm so we can get this resolved ASAP!

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 7 minutes ago

  @SLICKBLOWFISH @Rogers Ever since Roger’s laid off most their Canadian customer service and contracted out to 3rd world countries their customer service is horrible. I cancelled all my services after being a loyal 48year customer. For whatever reason they most recently say I owe over $3000 on fees and

• 
  BrianM (@briangm11) reported 9 minutes ago

  @RogersHelps I hope someone calls me with positive information, but not holding my breath! The company-wide cutbacks in your service departments does not look good on you.

• 
  🎃👻Failed Myers-Briggs 🇵🇸🇸🇩🐯 (@UghitsAnjali) reported 9 minutes ago

  @RogersHelps I have something die why you alway down when I need you bb!!

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 10 minutes ago

  @RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?

• 
  MACK A (@mack1971) reported 11 minutes ago

  @RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC

• 
  Faisal (@faisal_) reported 11 minutes ago

  Rogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?

• 
  Madam Boring (@Carleey) reported 16 minutes ago

  @Rogers hi! I want to make 2 complaints. 1) Your website says your online services hours of operation are Mon-Sat but I've called twice and have received an automated message that it's closed. 2 we cancelled our internet services in Dec but your workers didn't actually cancel it

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 16 minutes ago

  @RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.