Rogers outages and service status in Chatham, Ontario

Problems in the last 24 hours in Chatham, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Chatham, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steph (@Stephy_72) reported 5 minutes ago

  @RogersHelps the amount of poor reps taking calls and lying with promos. Telling me the bill will be high and will balance the next month. It’s worth to payout the penalty and go to @Bell since they just came to my door!$85 internet & TV

• 
  JVDFarms (@JVDFarms) reported 5 minutes ago

  One thing for sure is that @Rogers has the absolute worst customer service. 115min waiting in a que get down to #2 only to come up chat session ended. Their wireless service in this area is absolute garbage as well

• 
  🪷 Aisha 🪷 (@aishiebabiee) reported 6 minutes ago

  @Rogers cannot be serious... how can the automated call system end the call because you're experiencing a high call volume and instruct me to call back later???????? Y'all need to hit me back asap, what type of service is this? If this isn't dealt with my EOD I'm out

• 
  Claudio Fanuzzi (@claudsfanuzzi) reported 6 minutes ago

  @RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.

• 
  Andy Potter (@aap53) reported 8 minutes ago

  @RogersHelps Been there, done that. It’s easy to solve - reset the router several times a day which is of course unacceptable. Funny thing is that I never had an issue before Rogers took over Shaw.

• 
  Elizabeth Bryant (@wheelgirl77) reported 10 minutes ago

  @RogersHelps The outage page is working it says there isn’t one in my area or at my address but my service is down the modem is blinking yellow and I’ve done a complete reset my unplugging the modem from its power source and plugging it back in and it’s still down.

• 
  Kevin Rashidi (@KevinRashidi) reported 11 minutes ago

  @RogersHelps how have I been on hold with you guys for 1.5 hours to get help for my cell phone?? Hire more people this is ridiculous.

• 
  Jeremy Tsoi (@ChopperTsoi) reported 16 minutes ago

  @Rogers I've been on hold for 2 hours waiting for tech support. You are a communications company that seems to think your customers time has zero value. Not even a simple callback option that even banks have. We pay some of the highest rates in the world, but this is what we get

• 
  HighHorse (@FringyFarm) reported 17 minutes ago

  @Bratt_world @Rogers Fido continued to withdraw money for 7 months after the account was closed from my 86 year old dad until I discovered it while he was in the hospital. Still can't reach them for resolution @FidoSolutions

• 
  Jacob Legein, CPA (@PeachFinancial) reported 19 minutes ago

  @RogersHelps Fix the problem or I am going to dig the gravel out myself and leave your wires exposed if I don’t cut them