Rogers outages and service status in Fernie, British Columbia

Problems in the last 24 hours in Fernie, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Fernie, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clint (@clintculture) reported 4 minutes ago

  @RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE

• 
  🇨🇦 RobO 🇮🇹 (@1964RobO) reported 4 minutes ago

  @RogersHelps how much more difficult and time wasting can you make it for a customer to reach a live person. Already explained issue to your bot and then a rep who cannot help me so has to transfer me to the person I asked to speak with 87 minutes ago! Still on hold

• 
  Ronnie Turner (@TookARonTurn) reported 6 minutes ago

  @treverleblond @RealDonBradshaw @Rogers Isn’t it wild? Terrible takes and constant negativity. You know how the adage, “It’s like a car crash — it’s awful, but you can’t look away.” That’s how I feel with bozo here. I couldn’t imagine having to have a dinner or spend some time in-person with him.

• 
  🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported 8 minutes ago

  @RogersHelps Well I had no interest all day yesterday. Pretty obvious there was an outage. Still haven't had a call. Please resend the purolator labels.

• 
  GoJays (@GoJays) reported 21 minutes ago

  @RogersHelps I’ve been trying to get through to someone on the phone for 3 days and the system keeps telling me to call back. The automated chat on your website can’t help. What kind of customer service is this??

• 
  Strouder (@strouder1974) reported 22 minutes ago

  Het @Rogers your telephone AI is garbage, completely useless. Put real people back on the other end so actual help can be given! AI is not the way!

• 
  Bonnie Lee (@stitchlady) reported 23 minutes ago

  @RogersHelps the batteries in my remote were down to 56% so I put new batteries in but it still says 56%. I used brand new batteries. I’ve had this happen before with remotes. I even restarted my TV box. Why doesn’t it show the batteries at 100%?

• 
  ˚˚˚˚˚˚˚˚˚˚ (@anti_occult_ont) reported 24 minutes ago

  @Rogers Trying to access my online account. Verification codes are not being sent to my email address. Locked out of account for now. Thank you so much for your top-notch service.

• 
  Alex A. (@AlexAgnew1) reported 25 minutes ago

  I see why I left @Rogers years ago. They bait you with a $35 Can/US plan in January as an EPP, then literally 7 months later they raise the price $5 bucks a month. Couldn’t even give a customer the rate they advertised for one year….

• 
  Vicky Baum (@vickyrobinbaum) reported 28 minutes ago

  @Rogers-My Mom is upset as she waited 37 minutes to find out what channel the ladies US Open tennis is on. Nobody answered. This is entertainment for her. We had a Rogers outage for a full day last week-Internet, cable, phone; the guide button hasn't worked since. Pls help.