Rogers outages and service status in Fernie, British Columbia

Problems in the last 24 hours in Fernie, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Fernie, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nesta ౨ৎ (@nestapendragon) reported 5 minutes ago

  As a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.

• 
  1S ry (@ryleeshaetv) reported 5 minutes ago

  why are we hiring customer service reps that can't even form a proper sentence & sound like they have zero clue what they're even saying themselves ? my left big toe has a higher vocabulary than the person i just spoke with. that was a literal nightmare. @rogers

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 5 minutes ago

  @RogersHelps As soon as I got off the Chat line with the issue resolved. It is acting up again.

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 7 minutes ago

  the account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps

• 
  Jesse Connell (@Conman_09) reported 10 minutes ago

  @RogersHelps is there an outage in Winnipeg? The website is sending me in circles

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 11 minutes ago

  @RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬

• 
  MACK A (@mack1971) reported 12 minutes ago

  @RogersHelps Would you PLEASE hire more people to answer customer “ service “ lines??? 3 freaking days of trying to reach an operator, not sure why you guys think we have hours to wait on hold to speak a person , absolutely the worst company I deal with

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 13 minutes ago

  @RogersHelps This was as part of the call with the customer care. When they reviewed my account they mentioned that it was wrongly done. Hence I reached out to the store multiple times. This was mentioned against the notes too. I can provide my account no and other details if you need.

• 
  rajesh dey | graphicswala (@rajeshdey_27) reported 16 minutes ago

  Despite requesting service disconnection and being assured by customer support that the SIM would be deactivated and charges adjusted, I continue to receive bills with additional charges. Please investigate and resolve this immediately. @Rogers @RogersHelps #rogersscam

• 
  🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported 16 minutes ago

  @RogersHelps @CCTS_CPRST I have already restarted my phone. I have reset the network. We have reset our network router. None of it works. I believe your provisioning group needs to make a change to allow wi-fi calling on my line. Why don't you ask them to do that