Rogers outages and service status in Fort St. John, British Columbia

Problems in the last 24 hours in Fort St. John, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Fort St. John, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gail Reeves Reid (@gareeves) reported 2 minutes ago

  @RogersHelps Is there a way I can get a callback? Waiting 20 minutes without speaking with someone is unacceptable especially when calling after hours? This is very poor customer service. If I go to a store they direct me back to technical support so it’s a never ending cycle. Rogers FAIL

• 
  Chris Knight (@ChrisKnightfilm) reported 5 minutes ago

  Same. Opened a chat window. 50th in the queue. Took an hour to get to No. 4. Then the window said "Your chat session has ended." @Rogers @RogersHelps (Rogers doesn't help)

• 
  Gabriela Cecilia (@gabycecilia82) reported 6 minutes ago

  @RogersHelps Here’s the lowdown. Again. June 15. Called Rogers to sign up for a new 24 month bundle. Have an email with start date of bundle June 15. A new modem was sent. I called tech support, they said the new modem was not necessary and to send it back. Done.

• 
  UntamedVoice (@UntamedVoice) reported 6 minutes ago

  @RogersHelps Yes every Rogers customer knows this phone number. I’ve been on this phone number for over four hours, trust me. I know what I’m doing.

• 
  vish (@vishy1978) reported 7 minutes ago

  @RogersHelps Yes. Flashes green for a couple mins and then solid white but it happens intermittently all day. Working from home and it’s very inconvenient. Currently on hold again with your tech support for 1 hr 8 mins

• 
  MH (@Ms01251977) reported 8 minutes ago

  @RogersHelps Do you have service reps calling and offering discounts? I got a call from 416 532-4106

• 
  Medeiros M (@Medeiro34452245) reported 11 minutes ago

  @RogersHelps Everything is fine, it's your techs who don't know if they are doing, I live in the car Longwood area nothing wrong with the building it has something to do with your network, if you don't fix it soon I am cancelling rogers and going with bell

• 
  East meets West (@KeeperOfSheep) reported 11 minutes ago

  @RogersHelps If you can definitively state it is or isn't a scam, that is the problem.. your processes should give clients a clear way of determimimg why @Rogers is calling. Or a log on our online account that shows When, How, and Why a rep tried to contact the customer.

• 
  Fuad A. (@BusinessMayne) reported 15 minutes ago

  @RogersHelps I lost internet access because of a pending work order. They couldn't cancel the work order to troubleshoot my service loss (service address needs to be updated). I was told it will expire by Monday or Tuesday. Horrible process. DM me if you want exact details and can help...

• 
  JQP (@JohnQPublic100) reported 15 minutes ago

  @Rogers I just got hung up on while trying to buy from you. Not "stay on hold" or "we're going to call you back" which is the nice new thing companies with real customer service do. Just "we're busy. Call back later." Must be nice to have that much business. @Bell are you busy?