Rogers outages and service status in Fort St. John, British Columbia

Problems in the last 24 hours in Fort St. John, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Fort St. John, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Holowaty (@AndrewHolowaty) reported 4 minutes ago

  @RogersHelps Got booted from a support call after over an hour on hold. My mobile data stopped working halfway through the day. Now I’m on hold for the second time because I never got a callback like I was told I would.

• 
  Rick (@Rick41514583752) reported 7 minutes ago

  @Berniceness @Rogers Exactly.I contacted customer service and they just go by the script in front of them. I knew it was the line outside that needed to be replaced but they wouldn’t listen or knew what to do. Finally after 3 months and 5or 6 indoor technicians it got fixed. No compensation.

• 
  Gio (@giovexpo) reported 7 minutes ago

  @RogersHelps My Home 5 G,I Have Never Seen Internet so bad Either Fix It or Send Me Me A Work Order so So I Can Return . Send me A Box And Waybill Pease So I Can Return It. It is Costing Me A Lot Of Money for Frustrations

• 
  Alex Gatzos (@AlexGatzos5855) reported 9 minutes ago

  @LoveMy7Wood @Rogers @RogersHelps For a communications Co. it sucks at communicating with its customers

• 
  tiredsotired (@sotiredsotired) reported 11 minutes ago

  @RogersHelps Tbh, I’ve totally given up and when I get a clear moment to deal with switching service providers etc, I will. A relationship that has existed since 1994 is about to end (wifi, phones, tv)

• 
  morgan thomas (@myrgyn) reported 11 minutes ago

  @RogersHelps I was never restricted to the canned comments. Because I didn't need to be. However, I don't think you've addressed the issue. I have to so that you know, not even a near miss...

• 
  MiaCulpa (@ms_culpa) reported 13 minutes ago

  @RogersHelps Yes. I confirmed yesterday there was an outage. I need to know when it might be fixed. I shouldn't have to sit on hold for almost 40 minutes to talk to a person.

• 
  chris (@whiteboywork) reported 14 minutes ago

  @RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix

• 
  Love My 7 Wood (@LoveMy7Wood) reported 14 minutes ago

  If you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!

• 
  FIGHTINSIGHT (@FIGHTINSIGHTPOD) reported 16 minutes ago

  @Rogers - changed my services 8+ hrs ago to watch the #WorldCup games and its still not working. Called 3x to cust service and get overseas people that cant speak English and hang up on you after waiting an hour on hold. Walked into a store and they said thats how it is - too bad