Rogers outages and service status in Gananoque, Ontario

Problems in the last 24 hours in Gananoque, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Gananoque, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Gananoque, Ontario

Latest outage, problems and issue reports in Gananoque and nearby locations:

• 
  John Loewen (@logitechor) reported 35 minutes ago from Leeds and the Thousand Islands, Ontario

  @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CanuckArgento (@CanuckArgento) reported 6 minutes ago

  @JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now

• 
  🥢⟭⟬ Into the ☀️ (@HOT7forever) reported 6 minutes ago

  I just noticed they increased all my phone lines by $5 so they could invest in providing better service. @Rogers charging ppl more when your service continues to get worse is just ridiculous.

• 
  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 8 minutes ago

  @DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks

• 
  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 9 minutes ago

  WOW @Rogers 1.5 hours on HOLD and I haven't EVEN SPOKEN TO A PERSON! PATHETIC SERVICE !!!

• 
  wole (@awoleworldwide) reported 10 minutes ago

  How can a customer be on waiting line for 3 hours waiting for customer service to pick a call?? The so called biggest brand?? This has been going on for too long. @Rogers God will put you through what you are putting me through!!! Very useless service provider

• 
  Cristina Aiello (@caiello2) reported 13 minutes ago

  @RogersHelps There was no outrage just a technical employee who didn’t want to go the extra mile to help me. TV is fine once I rebooted. Thanks

• 
  Rita (@ritasummerstar) reported 13 minutes ago

  @RogersHelps you just disconnect calls now and tell customers to call back later? What ******** kind of customer service is that?

• 
  ज्वलंत (@JwalantSoneji) reported 16 minutes ago

  @Rogers waiting for 1hr26mins to talk to technical support. Why it has to be so difficult?

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 24 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  BNKB (@banknotekb) reported 24 minutes ago

  @Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?