Rogers outages and service status in Leeds and the Thousand Islands, Ontario

Problems in the last 24 hours in Leeds and the Thousand Islands, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Leeds and the Thousand Islands, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Leeds and the Thousand Islands, Ontario

Latest outage, problems and issue reports in Leeds and the Thousand Islands and nearby locations:

• 
  Stephen Lee (@StephenRLee) reported 30 minutes ago from Athens, Ontario

  @RogersHelps Currently with Telus and looking for a better deal for 5 phones and 2 tablets. Can you help? I have some free time for a call today.

• 
  John Loewen (@logitechor) reported 48 minutes ago from Leeds and the Thousand Islands, Ontario

  @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JQP (@JohnQPublic100) reported 4 minutes ago

  @Rogers I just got hung up on while trying to buy from you. Not "stay on hold" or "we're going to call you back" which is the nice new thing companies with real customer service do. Just "we're busy. Call back later." Must be nice to have that much business. @Bell are you busy?

• 
  UntamedVoice (@UntamedVoice) reported 9 minutes ago

  @Rogers still no resolution. Why would you email an offer $45 after autopay for 5G+ unlimited data popular high speed, and then put $50 on offer page? Yes I’ve been on phone with your customer service for 4+ hours. This is ridiculous.

• 
  John Doe (@busterbuck123) reported 13 minutes ago

  @alancross @Rogers You mean the offshoring of customer service jobs isn't helping you? Rogers said it would.

• 
  Harriet 🦋 (@longlivetay_) reported 15 minutes ago

  @Rogers @RogersHelps been trying to get tech support to help me since 6pm. What gives? Haven’t been able to talk to an agent all day

• 
  Robin Brunet (@robinandamelia) reported 16 minutes ago

  @RogersHelps 54 minutes now. Not acceptable. Can’t you report outage

• 
  Gail Reeves Reid (@gareeves) reported 17 minutes ago

  @RogersHelps Is there a way I can get a callback? Waiting 20 minutes without speaking with someone is unacceptable especially when calling after hours? This is very poor customer service. If I go to a store they direct me back to technical support so it’s a never ending cycle. Rogers FAIL

• 
  Vas Deferen (@VasDeferen) reported 21 minutes ago

  @alancross @Rogers Their service is terrible.

• 
  East meets West (@KeeperOfSheep) reported 22 minutes ago

  @RogersHelps If you can definitively state it is or isn't a scam, that is the problem.. your processes should give clients a clear way of determimimg why @Rogers is calling. Or a log on our online account that shows When, How, and Why a rep tried to contact the customer.

• 
  TVL (@TurnerVonLefty) reported 24 minutes ago

  @RogersHelps Why is the Xfinity stream app having constant playback issues? I Either lose audio or video freezes. Happens within a minute of starting playback. I have reinstalled the app and still have the same issue.

• 
  Fuad A. (@BusinessMayne) reported 24 minutes ago

  @RogersHelps I spent 3 hours on the phone with Rogers tech-support only for nothing to be solved. They told me I have to wait until Monday for a work order to expire off my account. Ridiculous!