Rogers outages and service status in Kincardine, Ontario

Problems in the last 24 hours in Kincardine, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Kincardine, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CanuckArgento (@CanuckArgento) reported 6 minutes ago

  @JustMeJamie64 @Rogers every single customer support that ive dealt with was in india...they have absolutely no idea wtf they are doing

• 
  Gry Phyn (@LGBMike) reported 10 minutes ago

  @JustMeJamie64 @Rogers Used to work in call centre's and I can answer this. Lower wages. Cheaper to have phone support in countries that pay WAY LESS THAN CANADA. 2/hour in many places.

• 
  Reece (@Teecehere) reported 11 minutes ago

  @JustMeJamie64 @Rogers Bell also - when I changed providers I thought I was being scammed because the customer service rep sounded nervous. I asked her 'what location she was working from' and she said The Philippines.

• 
  Menna (@marmisto) reported 11 minutes ago

  @JustMeJamie64 @Rogers I called for tech support, talked to a gentleman who spoke decent English with a semi-heavy accent, however the other gentleman in the background weren’t speaking English at all. I asked what all the background noise was and he said he was driving, using a car phone. 😭

• 
  pXnEmerica (@pXnEmerica) reported 12 minutes ago

  @JustMeJamie64 @Rogers They used to, many companies used to. The standard for those centers was call time. So everyone basically had a manager behind them bickering at them to get the call time down. It becomes competition between teams who can get the call time down. The service standard dropped to nothing, people accepted it or in our case, have no reasonable alternatives due to the regulation of media and infrastructure in the country. Once people accepted it it was cheaper to outsource and automate.

• 
  Shadrach, Meshach, and Abednego (@MeshachAnd) reported 15 minutes ago

  @JustMeJamie64 @Rogers Starlink! I will never return to the others.

• 
  Kimmie G (@KimmyG6) reported 17 minutes ago

  @Mayathabee @RogersHelps Sit on hold for an hour. That’s @Rogers “customer service”

• 
  Brian ( The R3ap3R ) (@CrzWildOne) reported 19 minutes ago

  Not very happy with the service I been getting lately. Had to wait close to 2 hours to speak with someone about my account and why they suspended my data. According to them my payments are not enough and they want all or nothing. Been with rogers 25+ years with no issues with payments and now all the sudden every month my account is suspended and then they charge me $80.00 everytime to restore it and not mention the 2 months of a close to $900.00 bill because they never sent me a reminder about the promotions that ended which is why I fell behind in the first place. Need to fix this or I will be looking into other places. @RogersHelps

• 
  V_F_S (@TheFilmAnalyst1) reported 19 minutes ago

  @JustMeJamie64 @Rogers I had to pay for an RDS subscription that I didn't use for 8 months. 1st time, l hung up because I waited 30 mins & no one picked up. 2nd time, some idiot couldn't verify my credentials despite calling from the verified phone # on the account. 3rd time, finally lucked out.

• 
  Calvin Ing (@cal920c) reported 19 minutes ago

  @JustMeJamie64 @Rogers When I called bell, unless it was an after hours call. It was usually from a Canadian call center. Same with Air Canada. When I called at 2:00 am though, I did get an Indian call center, but thankfully my problem got solved.