Rogers outages and service status in Midway, British Columbia

Problems in the last 24 hours in Midway, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Midway, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Midway, British Columbia

Latest outage, problems and issue reports in Midway and nearby locations:

• 
  Paul Steer (@PaulSteer) reported 51 minutes ago from Midway, British Columbia

  @RogersBiz You’ve burned me! I paid my bill yet you’ve summarily suspended my cellphone service! High-handed unfair treatment for sure! Plus, you’ve failed to callback TWICE! Dear John: “I’m gone!”

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Goldberg (@MattyGold7) reported 3 minutes ago

  @KellyHrudey This sucks! @Rogers sucks. I’ve already cancelled my SN+ and they continue to validate that decision.

• 
  Darren Gudmundson (@BrianOakely) reported 3 minutes ago

  Tho they will NEVER see one penny from me. Have to ask myself, "what else are they up to?" What other types of revenge does @rogers take on their former customers? They have all your information. They refuse to delete it. Do they even, "protect" it anymore? I doubt it.

• 
  AK... (@aneupane) reported 10 minutes ago

  @MikeDelpieroX @RogersHelps I'm not going to file complaint for my personal time damage but will report their fraudulent behavior towards customers. There might 1000 of victims like me. Luckily I noticed and have time to wait almost 3 hours but think of those who doesn't. You promise and don't fulfill?

• 
  Darren Gudmundson (@BrianOakely) reported 10 minutes ago

  Up until yesterday, I had Credit in my @Rogers account of a little more than $300. I cancel both my Rogers Home Internet and Mobile. They just sent me a bill for $250 and are actively interfering with my new ISP. You do not want to do this @rogers.

• 
  Nadalie (@nadaliebardo) reported 10 minutes ago

  @Rogers why are yall incapable of providing the internet I pay for? Down twice this week.

• 
  Pᴀᴜʟ Dᴀᴠɪs #ᴏɴʟɪɴᴇsᴀғᴇᴛʏ #privacy (@pauldavisSNS) reported 11 minutes ago

  @Rogers @RogersHelps Two agents One hour fifty minutes No resolution -> and I need to call back?? Because the agent said they cannot call us back. ALL in an effort to help YOU keep my mom as a customer.. The definition of irony #rogers

• 
  Hugh Sturdy 🇨🇦 (@SturdyHugh) reported 13 minutes ago

  @Dave_Sandford @RogersHelps I had the same issue with Bell back when I lived in Toronto. It boggles my mind when companies that are all about communications fail customers who want to communicate with them. It’s basically their one main job.

• 
  Georgiana Balanica (@GeorgianaB83826) reported 14 minutes ago

  Hey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!

• 
  Scott Denoon (@sdenoon) reported 16 minutes ago

  @RogersHelps Is the current expected resolution time of 10 PM for the outage in Calgary accurate? If so, that's unacceptable as that would be 18+ hours without Internet for all your customers on a Monday. Can we expect some sort of bill credit after this?

• 
  Paranoid Android (@Marvinmeentende) reported 17 minutes ago

  @Rogers And would have to cancel it instead. When I asked if I would need to pay the contract breaking fine they said I wouldn't have to because it wasn't my fault. They did tell me I would need to get in touch again later when my contract was cancelled though to get the fine waived...