Rogers outages and service status in Roland, Manitoba

Problems in the last 24 hours in Roland, Manitoba

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Roland, Manitoba and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Roland, Manitoba

Latest outage, problems and issue reports in Roland and nearby locations:

• 
  Dale Rmr (@dalermr) reported 16 minutes ago from Dufferin, Manitoba

  @McCFarms @Rogers @RogersHelps New offer, they’ll discount the full service fee on 3 of my 10 lines. They can’t explain why they’ll only do it on 3

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kaleemullah (@kaleemullah19) reported 7 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  Canadian Titan (@Canadian_Titan) reported 7 minutes ago

  @RogersHelps After 7 and a half hours, the issue is about 80% resolved. Still have to call back today to have something corrected.

• 
  Burnstation3D (@Burnstation3D) reported 11 minutes ago

  @MactelecomN @Rogers That's actually considered a tripping hazard, tech should of booked it in as special request order to direct bury, if direct bury can not be done then they are usually required to direct bore a duct under the paved areas or concrete if they don't want to cut it. The Op manager for that area likely doesn't care or want to budget for it, the local contractors won't touch it or put it in the ground until the orders are given and $ given out by corp. Realistically they should of denied service to this home until one of those things could be done, unless it was to replace an existing working service line that is. I worked for Eastlink in the Martimes for almost 15 years, we had some strict standards on this sorta thing.

• 
  Nikhil s (@sethni20) reported 12 minutes ago

  @Rogers I'm extremely disappointed. I tried calling 1-888-764-3771 to cancel, but I've been on hold for over an hour with no response. Is this the level of customer service customers should expect?I want to cancel all of the services immediately. Please contact me here

• 
  Rob (@screws1974) reported 12 minutes ago

  @RogersHelps we have no service in Aurora. Is this due to a downed line from the storm? Site only says Eta is 7pm. I have branches fall on my rogers line into a house. The line still seems connected. I removed the branches from the line

• 
  Canadian Titan (@Canadian_Titan) reported 13 minutes ago

  @SzteinCreative @RogersHelps The best service I've had with Roger's is when the people on the other end aren't following the script and are genuinely trying to help me.

• 
  PettyAlley (@AlleyDalley) reported 14 minutes ago

  Trying to deal with @Rogers for internet could not be more frustrating. Modem has yet to arrive. Call one number, they put you through to another. Then that one puts you through to another. The 4th or 5th gave a phone number to call. That number? OUT OF SERVICE. Sat on hold today for 45 minutes. Do you want customers or no? @RogersHelps

• 
  sjf (@SJFlet1717) reported 16 minutes ago

  @Rogers tried Rogers Help hours ago. Not one person replied. Unbelievable

• 
  James Riley (@thejamesriley) reported 16 minutes ago

  @Rogers Every time I call technical support it says "we are experiencing extremely high call volumes, please call back at a later time"

• 
  Deb (@Deblet1) reported 17 minutes ago

  @RogersHelps @rogershelps I am getting the run around and worst service ever !! #train your staff!! 3 transfers no resolve