Rogers

Rogers Outage Report in Smiths Falls, Lanark County, Ontario

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Rogers Outage Chart in Smiths Falls, Lanark County, Ontario 12/14/2025 14:00

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Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (5%)

    Phone (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Rockyeng1neer Adrian Atkins (@Rockyeng1neer) reported

    @RogersHelps I have replied to your DM. It was 3 hours in the phone queue. Fortunately I tried the online chat in parallel but systemic system issues still took over 2 hours to resolve. It’s simply not good enough. As a 14 yr customer, do I feel valued? Absolutely not!

  • Aesche Aesche (@Aesche) reported

    @atinyworldorg @Rogers I once called a chatbot stupid (I was a bit exasperated because I couldn't find another way to formulate a question that the bot didn't understand in three versions) and apparently it was programmed to answer back with "no name calling, please!" 😬😶

  • fkeduporest oresthewinner (@fkeduporest) reported

    @RogersHelps When will you STOP torturing radio listeners with your super annoying ads? "If TV sounds like this, TV sounds like that" . What kind of torture is that? Worst I ever heard in my life. Cutting all my business with Rogers after New Year.

  • jeunesse jeunesse🧚🏽‍♀️ DRIVE SHOW QUEEN (@jeunesse) reported

    @RogersHelps every.single.time I try to contact customer service, wait on hold for 30+ minutes, and then I am hung up on. It just happened again. This is irritating. With such high wait times, why I am given no callback options? Live Chat is not great either.

  • msjutzi Karen Jutzi (@msjutzi) reported

    @Rogers why won't anyone at your store on York Mills in Toronto pick up the phone? It rings several times then goes to a busy signal. You can't even leave a message. Ever since it opened at 10 a.m. this morning.

  • LAH516 Linda 🍅 (@LAH516) reported

    @RogersHelps Internet has been down for nearly 2 hours - Kitchener near Williamsburg. We’ve unplugged/restarted the modem twice now. I am not the account owner so can’t get through on the phone, I have tried. Please let me know next steps, thanks.

  • jeunesse jeunesse🧚🏽‍♀️ DRIVE SHOW QUEEN (@jeunesse) reported

    @RogersHelps every.single.time I try to contact customer service, I wait on hold for 30+ minutes, and then I am hung up on. It just happened again. This is irritating. With such high wait times, why I am given no callback options? Live Chat is not great either.

  • twinbuoys Khos (@twinbuoys) reported

    @linwood_barclay @Rogers I'd assume you originally had a promotion that has since expired...they don't tell you it's going to expire. Just note the length of it when you sign up. Also like insurance Loyalty only benefits the company not the customer...don't be afraid to change services

  • beanjr_ 🇨🇦BeanJr🇨🇦 (@beanjr_) reported

    @RogersHelps Sent you a DM a while ago. Please respond at your convenience. Still having Netflix problems. Their service thinks that my allocated IP address from you guys is from a VPN company.

  • fkeduporest oresthewinner (@fkeduporest) reported

    @RogersHelps Rogers not only overcharges by 50 % or more for their services, but also hires mentally sick people to run their ad campaigns. Truly, worst company not only in Canada but in the entire world. I will convince all my friends to cut ties with them