Rogers outages and service status in Sorrento, British Columbia

Problems in the last 24 hours in Sorrento, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Sorrento, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Sorrento, British Columbia

Latest outage, problems and issue reports in Sorrento and nearby locations:

• 
  The King of Blind Bay (@ImRealGoode) reported 29 minutes ago from Balmoral, British Columbia

  I go outside for 3 minutes. @Rogers @Sportsnet NOW randomly signs me out, and makes me reactivate but I can't enter the new code. You guys really now how to **** over your customers.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EscaL8R (@EscaL8R) reported 6 minutes ago

  @Rogers this is unacceptable. For months we’ve tried to fix my elderly parents’ bill after forcing them to upgrade their TV pkg. Now it’s doubled, you force us online to dispute charges when they have no internet, and you’re kicking me off the phone for “high volume.” #caregiving

• 
  Shye K (@ShyeKlein) reported 10 minutes ago

  @Rogers You have fired hundreds of employees and changed your agents with an ai unable to help with my issues, for 3 days i have called to resolve a phone number transfer issue and your ai system keeps hanging up. I would like help with your nonsensical service before I cancel.

• 
  BookmarkMiner (@BookmarkMiner) reported 11 minutes ago

  @Rogers support is ******* atrocious

• 
  fd (@7435078622887f) reported 12 minutes ago

  Not a single Canadian on the @BlueJays send the ******** back to the United Stupid of America and turn the @Rogers center into a dog park and let them **** in it just like the players do.

• 
  Andrea JA (@Godblessedchild) reported 16 minutes ago

  Trying to reach you since Monday with no response! I urgently need help with a pending move and need internet to work. This customer service is beyond disappointing. Someone needs to contact me ASAP! @Rogers

• 
  Geoff aka Holdfast043 (@GeoffdBarrett) reported 17 minutes ago

  @RogersHelps Sent. I would also love to know if there’s somebody who could actually help me or if I should continue my conversation with other companies.

• 
  Sarah Norton (@JediCowgirl) reported 19 minutes ago

  @RogersHelps #Calgary, AB, Beltline internet has been down for hours. What's the #status?

• 
  GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported 21 minutes ago

  @RogersHelps I called to let Rogers know and they want to have me wait around for three hours and charge me $75. If I’m not home will they come and fix a box of which I am just giving them a courtesy notification and do not need someone to attend my home and it’s not attached to my acct.

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 22 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Ranger (@reed86208456) reported 25 minutes ago

  @Rogers worst customer service. They don’t answer their phone!