Rogers outages and service status in Sorrento, British Columbia

Problems in the last 24 hours in Sorrento, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Sorrento, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Sorrento, British Columbia

Latest outage, problems and issue reports in Sorrento and nearby locations:

• 
  The King of Blind Bay (@ImRealGoode) reported 37 minutes ago from Balmoral, British Columbia

  I go outside for 3 minutes. @Rogers @Sportsnet NOW randomly signs me out, and makes me reactivate but I can't enter the new code. You guys really now how to **** over your customers.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Canadian Titan (@Canadian_Titan) reported 2 minutes ago

  5+ hours on hold to fix an issue that *they* started is exactly why Canada needs more choice on for mobile providers. Rogers is AWFUL and EXPENSIVE @RogersHelps #Rogers

• 
  kaleemullah (@kaleemullah19) reported 4 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  Matt 101® (@MATT__101) reported 4 minutes ago

  @RogersHelps I was lucky enough that my data turned back on a min after then hung up on me. But the support team did ABSOLUTELY NOTHING.

• 
  LAH (@laheastend) reported 6 minutes ago

  @RogersHelps is the only way to cancel Rogers is to call and speak to a little be agent? I have been on hold for 40 minutes.

• 
  Paul Salmon (@pfsalmon) reported 10 minutes ago

  @Rogers You better make it worth my while. I have just moved my Internet to you from @Bell. I haven't cancelled @Bell yet, but I will cancel you because of this horrible client disrespect. I don't have hours to wait for your idiotic customer service.

• 
  Carol Tidd (@CarolTidd) reported 10 minutes ago

  @RogersHelps Outage was verified in area, 7 hours is far too long

• 
  Ice Xiao (@icyyicee) reported 12 minutes ago

  Hey @Rogers, it's hard to say goodbye. Literally. I cancelled my internet service with you, and was told to bring my old modem to a Rogers store to return. Then I was told by the Rogers store to call you and get a shipping label. Then I called..

• 
  steve hamburger (@shitFricker) reported 21 minutes ago

  @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

• 
  Marisa Allen (@marisaallen123) reported 23 minutes ago

  @RogersHelps Yes thats been done and makes no difference. Failed on all levels for customer service!

• 
  James Cable (@jimjam1317) reported 26 minutes ago

  @kaleemullah19 @Rogers Mine has been down since Friday. Made the call to bell after 8 attempts to have rogers fix the problem. Rogers is still down at my home and bell is now running perfectly allowing me to return to work.