Rogers outages and service status in Vanderhoof, British Columbia

Problems in the last 24 hours in Vanderhoof, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vanderhoof, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AT (@akanshtyagi2193) reported 5 minutes ago

  @Rogers i am trying to cancel my plan all doesn’t have option, call is not getting answered im roaming, pls help

• 
  Z (@zohrasool) reported 6 minutes ago

  @RogersHelps Why does my cable go out when there’s issues with wifi? I pay for cable it should be separate. And why does wifi have issues every single day?? @RogersHelps

• 
  Lil Whip (@LILWHIPMUSIC) reported 6 minutes ago

  @Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.

• 
  Lisa Petsinis (@LisaPetsinis) reported 10 minutes ago

  Hello @RogersHelps Please advise the public about the extensive cell phone network outages. Even Anna is not reporting any issues. This should be a top story. @CP24 @CityNewsTO

• 
  Renie 🦁🇨🇦🇸🇻🎗 (@exypgal) reported 10 minutes ago

  @RogersHelps hi. My mobile device is not connecting on phone app. However it is working on WhatsApp. Can't call ....can you help?

• 
  Tammie (@tammie__cross) reported 13 minutes ago

  @RogersHelps Thanks for replying. The issue isn't that cancellations have to be done by phone—it's that I've been on hold for well over an hour trying to reach someone. Sales answered immediately, but customer service hasn't.

• 
  kaleemullah (@kaleemullah19) reported 16 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  Paul Salmon (@pfsalmon) reported 16 minutes ago

  @Rogers What a complete failure your customer service is! I called about my business mobile plans. Got transferred to another line, waited then went through verification and then was put on hold for 40 minutes to get different person. This is 100% unacceptable!

• 
  steve hamburger (@shitFricker) reported 20 minutes ago

  @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

• 
  Cadence Grace (@cadencegrace) reported 21 minutes ago

  @RogersHelps It is literally only affecting me and my neighbour. I’m on with tech support right now and they’re trying to tell me there is no outage in that area but LITERALLY YES THERE IS