Shaw

Shaw Outage Report in Cold Lake, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Cold Lake, Alberta 12/06/2025 14:40

December 06: Problems at Shaw

Shaw is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @Shawhelp They’re useless - I’ve been trying to get his tv fixed for six weeks and they finally sent a technician - through several calls they never said he needed a new package - I shouldn’t have to deal with them again. Ineffective and inefficient - but I guess y’all are paid by the hour

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @ShawInfo the elderly have limited options to understand or negotiate complex packages and changes to service -fix the problem, provide the service my Dad pays for and stop making life complicated for the elderly who want to watch @CBCNews 😡

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Lexxiray Crystal Gardner (@Lexxiray) reported

    @Shawhelp Were you able to check on an outage at our address?

  • Lexxiray Crystal Gardner (@Lexxiray) reported

    @Shawhelp Internet outages in Poco Bc. Any idea when we can expect help?

  • CameronNuttall Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported

    @Shawhelp My wife has been on with you for 3 hours! When they couldn’t solve the problem and we asked for a tech to come out they just reset the conversation back to the automated system! She will call tomorrow, someone’s probably going to have a grumpy customer to deal with!

  • EdmFLBfanatic Edmonton RotoFanatic (@EdmFLBfanatic) reported

    @Whofreak555 @Shawhelp Support lines busy with many calls causing long wait times? Sounds like a lot of customers are having the same issues. It’s almost definitely on their side. What city? My TV & Internet are both out in Edmonton

  • IanMakesGames Ian (@IanMakesGames) reported

    @ShawInfo I contacted support but they claim they don't have the ability to take me off your snail mail marketing list, how do I get you to stop sending me mail?

  • OnlyMysticXio MysticXio 💚 (@OnlyMysticXio) reported

    @Shawhelp Oh I did @Shawhelp . I got the voice recording that you're having massive issues. Like I understood the assignment, did you?

  • david47833748 david (@david47833748) reported

    @Shawhelp I have that’s why I sent that tweet. No updates or anything. Might want to give ppl updates more often. It seems like no ones even working on the problem

  • OnlyMysticXio MysticXio 💚 (@OnlyMysticXio) reported

    @Shawhelp @shawhelp have been in contact with the tech team. Oh and even your link... loading... loading... loading... can't use it if it doesn't work. Twitter also only tags me if you get the tag right....

  • KimPigSquash Kim Goldberg (@KimPigSquash) reported

    I've got no dial tone on my landline phone in downtown #Nanaimo. Anybody else? My lights & internet are fine. Internet & phone are BOTH @Shawhelp. But Shaw piggybacks on Telus infrastructure for phone service I think. Is it possible phone line down but nothing else? Stormy.

  • andrew00654110 Andrew (@andrew00654110) reported

    @staceybrotzel @Shawhelp @LukaszukAB if you really want to feel frustrated ask them to come out for a service call. "We can't do that because there's a reported outage in your area, so all service calls are automatically cancelled in the outage area".