Shaw

Shaw Outage Report in Cold Lake, Alberta

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Cold Lake, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Cold Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Cold Lake, Alberta 12/05/2025 19:45

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Cold Lake, Alberta

Latest outage, problems and issue reports in Cold Lake and nearby locations:

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @ShawInfo the elderly have limited options to understand or negotiate complex packages and changes to service -fix the problem, provide the service my Dad pays for and stop making life complicated for the elderly who want to watch @CBCNews 😡

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @Shawhelp They’re useless - I’ve been trying to get his tv fixed for six weeks and they finally sent a technician - through several calls they never said he needed a new package - I shouldn’t have to deal with them again. Ineffective and inefficient - but I guess y’all are paid by the hour

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyReimer Anthony Reimer 💉💉💉 (he/him) (@AnthonyReimer) reported

    I’m about 1h20 into a support chat with @Shawhelp. Clearly, the chat line is understaffed, since this was a simple “update me on an escalated support case” and text replies are averaging one every 10 minutes. Also—spoiler alert—my escalated case was closed (that took over 1 hour)

  • mrscotty5 Scotty (@mrscotty5) reported

    @ShawInfo 3rd phone call where you agree I never opened an account, and yet I have a $500 bill past due?? If this shows up on my credit report, what address should my lawyer contact you at??

  • LTWIS_101 Secis (@LTWIS_101) reported

    @Shawhelp Is there any issue around Dalhousie area in Calgary, AB?

  • west_canadian 🌾 Ginger Snap 🇨🇦 (@west_canadian) reported

    @Shawhelp you’re showing an internet outage in Saskatoon (west side) for nearly five hours now. Any signs of it returning soon?

  • UberJumper Tyler Higgs 🇨🇦 (@UberJumper) reported

    Been working from Home now for nearly 2 years. First significant outage from @ShawInfo for Internet in that time. @TELUS mobile to the rescue.

  • Chris40177822 Chris (@Chris40177822) reported

    @Shawhelp no tv or internet in North Van this morning-is system down?

  • celtic_angel22 P (@celtic_angel22) reported

    @Shawhelp I can't tell you how many times we've connected with someone. They tell us to turn off, turn back on. We've done that, several times. We've had TWO techs visit, one on Dec 21, 1 on Dec 28 and both have told us it's Shaw's problem, that it's NOT in the house.

  • NanoFierce88 J•R (@NanoFierce88) reported

    @ShawInfo why your internet connection really sucks? I have issues all the time getting ridiculous I think it’s time to reconsider going with another provider! Been loyal for over 10 years

  • celtic_angel22 P (@celtic_angel22) reported

    @Shawhelp Speeds anywhere from 2 MBPS to about 25 mbps DL. Many turn off and back on's, 2 techs who've changed out modems, same techs have said it's not in our house. Going on 3 wks of this, I work from home. Fast, reliable internet is a must for my job. Help needed 2 wks ago.

  • swwadlow Shaun Wadlow (@🏠) (@swwadlow) reported

    @Shawhelp hi team! Is there an outage in south #yeg tonight? Our internet cut out so I restarted the modem but it has been unable to reconnect over the last ~15 minutes (flashing white light)