Shaw outages and service status in Collingwood, Ontario

Problems in the last 24 hours in Collingwood, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Collingwood, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Collingwood, Ontario

Latest outage, problems and issue reports in Collingwood and nearby locations:

• 
  Christine March (@ImprintWeddings) reported 56 minutes ago from Collingwood, Ontario

  @Shawhelp 4 emails received within 2 hours. (Two from Payment; 2 from Message Centre). Asking me to click on a link to update my payment info to avoid service disruption. I don’t use a credit card. Online payments only.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex (@GoBills2112) reported 4 minutes ago

  @Shawhelp my internet has been out for almost 3 hours now. I’ve tried to get ahold of support but it kept cutting out. I finally got through to someone and they’re making me wait until tomorrow to send someone out to fix. Please help!

• 
  Dave (@Danrek77) reported 11 minutes ago

  @Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label

• 
  Guzzzi (@__guzzzzi) reported 15 minutes ago

  @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

• 
  southpaw (@southpaws05) reported 17 minutes ago

  @Shawhelp is there an outage in Strathmore, AB for Rogers / Shaw internet service? What is the estimated time for a fix? Your outage map says no problems.

• 
  Ryan Brackenbury (@slackerman10) reported 18 minutes ago

  Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks

• 
  axishairsalons.com (@axishairsalons) reported 20 minutes ago

  @Shawhelp What good is feedback when small business owners can’t get help without sitting on hold for hours at a time?

• 
  🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 22 minutes ago

  @Shawhelp I think you all need to hire more Customer Service staff. I’ve been on hold for over 1hr 15min now. And the web chat service is unable to assist with my issue. Will I ever be able to talk to a person?

• 
  Dave (@Danrek77) reported 25 minutes ago

  @Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.

• 
  DJ Phoenix (@DJPh03NiX) reported 27 minutes ago

  @Shawhelp The site keeps hanging. I get an error saying to wait or close the site. It’s slow as heck. The site shows an error saying it can’t pull up billing information. Shows a $0 balance when it’s not.

• 
  Magictastical Rubber Duck (@ShoujoRukiia) reported 29 minutes ago

  @Shawhelp Is Internet down? I haven’t had it for half an hour now and even tried unplugging my box.