Shaw outages and service status in Drumheller, Alberta

Problems in the last 24 hours in Drumheller, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Drumheller, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Quinn Mason MD (@boondocksdoc) reported 1 minute ago

  @Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.

• 
  nobody.hky (@nobodyhky) reported 2 minutes ago

  Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.

• 
  Trina M. Lee (@TrinaMLee) reported 2 minutes ago

  @Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 3 minutes ago

  @Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 4 minutes ago

  @Shawhelp I already called, and they said no. I’ve been a customer for years and so has my family.

• 
  TC-VAN (@RageGeist) reported 4 minutes ago

  @Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?

• 
  Bonnie Lee (@stitchlady) reported 6 minutes ago

  @M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!

• 
  Eden☦️ (@eden14900) reported 15 minutes ago

  @Shawhelp Outage issues in north haven

• 
  Heldy (@HeldyCarvalho) reported 15 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  🇨🇦Jay (@jayrlocked) reported 18 minutes ago

  @Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!