Shaw outages and service status in Essex, Ontario

Problems in the last 24 hours in Essex, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Essex, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don T Beakunt (@truebusterflash) reported 5 minutes ago

  @Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers

• 
  Matthew Johnson (@McJohnson922) reported 6 minutes ago

  @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.

• 
  Mark Banks (@markbanks6) reported 6 minutes ago

  @Shawhelp I’m not out of region which is why I reached out. I’ve never had this issue previously. This was also viewed on satellite not digital. You can see from my pic that the broadcast was still playing in the background. Normally the screen is black behind the pop up if out of region

• 
  Sean Bonner🔥 (@seanbonner) reported 7 minutes ago

  So everyone with @Rogers @RogersHelps @Shawhelp home internet in Vancouver has no connection and none of their service outage reports are even mentioning it.

• 
  Jason Silver (@Da_Big_Dogg) reported 9 minutes ago

  @Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??

• 
  Don T Beakunt (@truebusterflash) reported 14 minutes ago

  @Shawhelp Your link says outages are unavailable. wtf?

• 
  Jenn (@jskapin) reported 14 minutes ago

  @Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with

• 
  LFCBeatle (@richyhlfc) reported 15 minutes ago

  @Shawhelp Thanks but what about the issue with live chat and not having a phone number?

• 
  Heldy (@HeldyCarvalho) reported 20 minutes ago

  @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

• 
  Vanessa (@Noosiekins) reported 21 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.