Shaw Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C, V5H and V5A.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (48%)
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E-mail (19%)
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TV (15%)
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Total Blackout (9%)
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Wi-fi (8%)
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Phone (1%)
Live Outage Map Near Burnaby, British Columbia
The most recent Shaw outage reports came from the following cities: Coquitlam, Vancouver, Surrey, Burnaby, Port Coquitlam, Richmond, North Vancouver, New Westminster, Delta, Pitt Meadows and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Coquitlam |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Surrey |
Total Blackout | |
| Vancouver |
Internet | |
| Surrey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
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Julia Davis
(@JuliaHZD) reported
from
West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Anne
(@pambh65) reported
from
Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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Jas bindra
(@officialMrJasB) reported
from
Surrey, British Columbia
@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
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Marlow 🇨🇦🇺🇦
(@Marlow22) reported
from
Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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India Barnardo
(@Indi_pops) reported
from
Westmount, British Columbia
@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
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Ashley Burr
(@AshleyBurr_) reported
from
New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
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Danielle Aichler
(@danielaichler) reported
from
Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
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Allan 2022
(@Festive_Fong) reported
from
Richmond, British Columbia
@Shawhelp Help me !
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Robyn ⸸ Graves
(@satanic__panic) reported
from
Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
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west coast homo
(@jowdoof) reported
from
Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan Leitch
(@Bryan_Leitch) reported
@Guinness_kel @Shawhelp I’ve had glitching, freezing, pixelation on BlueCurve since November. Several techs out. They call head office and say it’s a known issue. Clearly something Shaw can’t or won’t fix. Streaming apps work fine, only BlueCurve boxes.
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Jim
(@Guinness_kel) reported
Question for @Shawhelp - why is it that commercials play smoothly and without a hitch on Shaw, but the actual broadcast show stalks, jumps, freezes or just disappears entirely? Commercials? Not a problem.
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The Earl of Elie
(@TheEarlofElie1) reported
@Shawhelp Look again because I am now on my 4th customer service agent and in 4 minutes I will be starting my 4th hour on the phone
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KarlieMildraed
(@KarlieMildraed) reported
@Shawhelp I included the incident number for reference. Whatever the sound I heard, it wasn't thunder. Sounded more mechanical/explosive in nature.
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Larry D
(@LaurentD78) reported
@Shawhelp wondering when service in Winnipeg would be back up. Also scheduling maintenance in central time based on mountain time, kinda sucks, people still work from home.
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Bryan Leitch
(@Bryan_Leitch) reported
@KerryA_ @Shawhelp I’m not assuming anything. When you go to their live chat help and ask where they are located. They tell me “Belize”. I’m basing that on asking them a direct question, not their name.
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Kery Long
(@kerylong33) reported
@Shawhelp any reports of internet issues in Falconridge? We have a solid wifi connection but no internet beyond that.
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The Earl of Elie
(@TheEarlofElie1) reported
@Shawhelp 30 year customer gone just like that
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Anne
(@pambh65) reported
from
Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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whoud
(@slaunder) reported
@Shawhelp seriously the whole town of Wawa has no internet and you keep telling everyone no outage...terrible service...why does this keep happening?