Shaw

Shaw Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V3N, V5C, V5E, V5J and V5H.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Burnaby, British Columbia 10/02/2025 22:45

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Shaw outage reports came from the following cities: Coquitlam, Surrey, Port Coquitlam, Vancouver, Port Moody, Richmond, New Westminster, Delta, Coquitlam, Burnaby and North Vancouver.

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City Problem Type Report Time
CanadaCoquitlam Internet
CanadaSurrey E-mail
CanadaPort Coquitlam Phone
CanadaVancouver Internet
CanadaCoquitlam Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • IndoHoops IndoHoops Canada (@IndoHoops) reported from Surrey, British Columbia

    Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

  • SSAHI80 Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia

    @Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • docsparker Susan Parker (@docsparker) reported from Vancouver, British Columbia

    @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

  • kimc555 Kim Coleman (@kimc555) reported from North Vancouver, British Columbia

    Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

  • JenniferKingsb6 Jennifer Kingsbury (@JenniferKingsb6) reported from Port Moody, British Columbia

    @Shawhelp Please fix it soon.

  • hcartet Janet George (@hcartet) reported from North Vancouver, British Columbia

    I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!

  • sophiestraith Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺

  • ulilaue Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

  • ravikanji RAVI PATEL (@ravikanji) reported from New Westminster, British Columbia

    @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • dotherrien Dominic Therrien (@dotherrien) reported from Coquitlam, British Columbia

    I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded

  • SuzieCanuck SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia

    @glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

  • PickledGingerBC Poppy (@PickledGingerBC) reported from Coquitlam, British Columbia

    @Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.

  • regattabred Mark Thirtle (@regattabred) reported from North Vancouver, British Columbia

    So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • menard_ray Ray (@menard_ray) reported from Edmonton, Alberta

    Hey @Shawhelp why am I getting almost no functionality when I’m on nationwide? Supposed to have 2Gigs of full service. I’ve used .37 and nothing works (internet, messaging, email) when I’m connected to nationwide Seems that I am yet again paying for something I’m not getting

  • Jacob39822 Jacob39822 (@Jacob39822) reported

    @Shawhelp @BHGKurama You didnt even reply to the right person you stupid bot.

  • menard_ray Ray (@menard_ray) reported

    @Shawhelp They were unable to help. Blamed your nationwide partner… Said it would take 3-5 days to escalate and get an answer as to why a service we pay for isn’t going to get fixed until next Friday or the following Monday

  • Cresseide RaniC (@Cresseide) reported

    @Shawhelp Absolutely unacceptable that u do not have Roaming plans or rates for Delhi and Mumbai& ur rep tells me the best thing to do is to take out my sim so I don’t incur chargers- how is that a safe solution for a woman traveling with 2 young kids??

  • ErinGel3 Erin Gel (@ErinGel3) reported

    @Shawhelp Can you give an estimated time as to when cable service will be up an running in Lorette, Mb?

  • 97OrangeCrush29 🏒esse ™️ (@97OrangeCrush29) reported from Niverville, Manitoba

    @ShawInfo i sure hope we are getting credited for our services being down in Niverville I pay for extra sports channels, and no service, still... since yesterday

  • Takahata101 Takahata 🍻Vtuber Bartender🥂 (@Takahata101) reported

    Unfortunately @Shawhelp disconnected my modem without warning today. won’t let recover my account because I dont remember the original password and my email account recovery “isn’t good enough” Looks like Friday night might be canceled due to refusal to help me with this issue

  • Takahata101 Takahata 🍻Vtuber Bartender🥂 (@Takahata101) reported

    @Romujo @Shawhelp @ShawInfo Don’t wanna be that level of petty but god damn I just want my service to work not have to change companies T-T

  • paulovincenzo1 Paulo Vincenzo Melo🤠🏳️‍🌈 (@paulovincenzo1) reported

    @Shawhelp why is #shawopen always so slow ?

  • WesleyJBarSim Wesley J Barisoff-Simpson (39) (@WesleyJBarSim) reported

    @Shawhelp No, I’ve never missed a payment, AND both my mobile and internet accounts are in good standing. Yet, I can’t get financing for a new phone because I’m working on paying off my student loans? No thanks my iPhone 6 and I aren’t talking to you anymore. Maybe ill go back to Telus…