Shaw Outage in Burnaby, British Columbia

Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp

@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp they are getting slow in replies , sent a DM still waiting

Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Not what we expect from a #Shaw company fix or sell it @ShawInfo

@Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp internet upgraded today and now I can’t get it to connect #help

@steeletalk @Shawhelp good luck with that! Excellent presale service, then support is shambolic. Telus is not better.

@Shawhelp is it possible to make an appt soon to help with my cable

@Shawhelp Yes, it’s latest iOS 12.0.1 Taping of any input is making black screen and crashing app. Chat button and support button though are working ok. So the issue is the only with log in process / inputs [email & password]

@ShawInfo your ios app is not working at all. Can’t login to my account. When clicking email or password input app is just crashing.

@Shawhelp I called in, they transferred me and now I am sitting on hold currently for customer loyalty. Been on hold for 11 minutes

@TELUS is hot garbage. There isn’t a week that goes by without problems with optik tv or wifi. Miss u @ShawInfo 😕

@Shawhelp no internet in South Surrey. Unplugged my Arris and got hung up in upstream registration (flashing green). Is it me or a system problem? Been spotty all night.

@Shawhelp The wifi’s been down for 2 hours... even though it’s connected ... but nothing loads .. help?

@ShawInfo Wifi’s been down for more than 2 hours.... It says it’s connected but nothing works... help?

@Shawhelp internet issues in New West since 5pm. Can you resolve?

@Shawhelp ..received a call back from customer service only to find out that I still have to wait for 40 plus min and still counting ! No point getting a call back . #servicefail

@burkeman78 @Shawhelp That sucks

@Shawhelp seriously? On hold for 20 min, no offer for callback, fastest to use chat? 24 minute wait, counts down then goes back up...

@Shawhelp Is Shaw email down?

@shawhelp UFC fight is a black screen, tried unplugging the box, changing channel up and down, customer service hasn’t picked up for 20 mins

@TELUS Why is there no call back option? I’m a potential customer looking to switch from #Shaw but you’re making it difficult. With a wait time of over 1 hour @ 8pm, not sure how long I can hold for #canthandletheholdmusic #StoptheMadness @Shawhelp @TELUSsupport #cableproblems

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@arrrdeecee @Shawhelp Yea I don't think they can do cancellations on online support though. They can't stop charging me hundreds of dollars when my bill is supposed to be $92 lol

@Shawhelp I phoned and chatted 5 times yesterday with the help line. And each time they said a technician was working on the problem and it would be fixed in the next 1-2 hours. Today, they admitted they need access to the condo building and have not been on site.

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

@Shawhelp Yes, fix my services that have been down for 24 hours. And STOP lying to me, Terrible service!!!

@Shawhelp My internet has been down for 12hr+ and I was just told that there is no ETA of when it would be back. This is unacceptable.

@Shawhelp Hey. How about you remove the Movies you CAN'T rent if you don't have a subscription to Crave from the Shaw On Demand list... For **** Sakes.

@ShawInfo been on hold waiting to speak to customer service about my account for over an hour now. Got through to new sales in the first 30 seconds though. However, new sales cannot help me with my issue #convenient

@Shawhelp @ctvedmonton Our shaw cable is down and we are missing the news.

@Shawhelp Sent DM. Never heard back. Very disappointing.

@Shawhelp Internet speed SUCKS IN CHILLIACK ,paying 150 getting 9