Shaw

Shaw Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5C, V5A, V3N, V5H, V5B, V5E and V5G.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Burnaby, British Columbia 04/21/2024 13:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (55%)

    Internet (55%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, Surrey, Richmond, Coquitlam, Delta, Pitt Meadows, North Vancouver, New Westminster, Port Coquitlam and Coquitlam.

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City Problem Type Report Time
CanadaBurnaby Total Blackout
CanadaBurnaby Total Blackout
CanadaBurnaby Total Blackout
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaVancouver Wi-fi

Community Discussion

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Shaw Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • docsparker Susan Parker (@docsparker) reported from Vancouver, British Columbia

    @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

  • JenniferKingsb6 Jennifer Kingsbury (@JenniferKingsb6) reported from Port Moody, British Columbia

    @Shawhelp Please fix it soon.

  • hcartet Janet George (@hcartet) reported from North Vancouver, British Columbia

    I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

  • stevendrowe Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

  • SSAHI80 Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia

    @Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

  • ItsTylerG_ TylerG (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp I can’t find my 5G network, it’s disappeared!!

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • kimc555 Kim Coleman (@kimc555) reported from North Vancouver, British Columbia

    Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

  • IndoHoops IndoHoops Canada (@IndoHoops) reported from Surrey, British Columbia

    Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

  • sophiestraith Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺

  • regattabred Mark Thirtle (@regattabred) reported from North Vancouver, British Columbia

    So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

  • dotherrien Dominic Therrien (@dotherrien) reported from Coquitlam, British Columbia

    I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded

  • patricklabelle7 Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia

    @Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

  • ulilaue Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • PickledGingerBC Poppy (@PickledGingerBC) reported from Coquitlam, British Columbia

    @Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SunshinexSoup Reid 🇨🇦🥋 (@SunshinexSoup) reported

    When are you guys gonna have the internet fixed? @ShawInfo It’s been like 4 days with the wifi not working. This merger with Rogers is gonna be the end lmao

  • DenimAndSteel Denim & Steel (@DenimAndSteel) reported

    On forever-hold with @Shawhelp to cancel our long-suffering internet service. Ages on hold, music mixed with loud static and product pitches for guest wifi that will ‘give insights’ and let us send targeted ads. A dream experience to be sure.

  • BobWoodside4 Bob Woodside (@BobWoodside4) reported

    @Shawhelp Bell/MTS is installing fiber in my neighbourhood for free & wants to connect me. I've been with Shaw since day one in Winnipeg, and now have phone, internet & TV. Can Shaw sweeten the deal with some kind of customer loyalty discount if I tell Bell/MTS to KMA?

  • moholier mel redford (@moholier) reported

    @Shawhelp Yeah, I’d rather not waste my data scrolling through to attempt to find a mislabeled outage.

  • PICEELL Preeminent Foundation (@PICEELL) reported

    @ShawInfo I certainly am not liking this network.

  • randysunnyvale Randy from Sunnyvale 🇨🇦🏳️‍🌈 (@randysunnyvale) reported

    @Shawhelp @ShawInfo Over 500 mobile home owners in #alberta #CoveCommunities parks are having their shaw basic cable cut March 1 2023. Can you provide a sales contact to see what Shaw can do to keep the service active for these people?

  • BobWoodside4 Bob Woodside (@BobWoodside4) reported

    @Shawhelp Shaw used to have some department in customer service that could do "magic" with rates for long time customers who weren't happy with the rates but I've heard rumours that's gone now - it's pay the posted rates or bye - true?

  • diannebkrause1 Dianne Krause (@diannebkrause1) reported

    @Shawhelp Why aren’t the cable boxes not working on our block?!?

  • MiReality 🌱CJ_Knowledge seeker📖nature lover🌿dog person🐻 (@MiReality) reported

    @KelownaNow Outage knocked out our internet router and @ShawInfo saying they will have tech come look at it on Sept 7th! Not acceptable #ShawCommunications . Do better!

  • nicolebryer nicolebryer (@nicolebryer) reported

    @ShawInfo why is your customer service agent refusing to acknowledge my 80 yr old mother over charge 90/mo for over a year?!