Shaw Outage Report in Burnaby, British Columbia
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Burnaby come from postal codes V5G, V5E, V5H, V5C, V5B, V5A and V3N.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Full Outage MapProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 24: Problems at Shaw
Shaw is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet
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TV
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Wi-fi
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Total Blackout
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E-mail
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Phone
Live Outage Map Near Burnaby, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Richmond, North Vancouver, Burnaby, Coquitlam, Delta, Port Coquitlam, New Westminster, Pitt Meadows and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Chris Falskow
(@falskow) reported
from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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amu
(@Amu3188) reported
from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
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Michael Brimer
(@IMBrimer) reported
from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Mariano D
(@marianodss) reported
from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
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Michael Brimer
(@IMBrimer) reported
from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Travis Hill
(@triple_aardvark) reported
from Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
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Vanessa
(@VNSSAWBSTR) reported
from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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Rob Grey
(@rgrey1) reported
from Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Michelle Carter (she,her,hers)
(@Britbirdvancity) reported
from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
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Rob Grey
(@rgrey1) reported
from Westmount, British Columbia
@Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
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Patricia Young
(@youngcjpl) reported
from North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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Chris Falskow
(@falskow) reported
from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Yvonne Bray
(@PSPilates) reported
from West End, British Columbia
@Shawhelp Is there an outage at UBC?
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Norm
(@phoenix45photo) reported
from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Travis Hill
(@triple_aardvark) reported
from Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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shirley silberg
(@ShirleySilberg) reported
from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
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Travel by Rempel
(@TRempel604) reported
from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
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Michael Brimer
(@IMBrimer) reported
from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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GBH III
(@GBHthree) reported
@ShawInfo .... gotta say... I’m fairly fed up. My lazy Sunday watching golf and Netflix is down the drain because of your 5 or 6 hour outage (with no end in sight). I’m assuming all your customers will be more than fairly compensated for this garbage.
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Cold Weekend
(@WeekendCold) reported
@Shawhelp Since just after 3am so almost 10 hours and every night almost randomly around 3 for various lengths..... some people do work early am. So can we leave out a few dollars on bill every month and say sorry we are experiencing payment problems and will begin paying in full shortly.
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CoffeeGremlin
(@Coffee_Gr3mlin) reported
@nnelove7 @ShawInfo All of Alberta is down.
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Keagan
(@Kpizzle333) reported
@ShawInfo I had a technician in my home today for a repair. He was amazing! Professional smart friendly fixed the issue quickly really great job who do I send an email to to express my appreciation??
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JustAdvocatingHere
(@JAdvocatingHere) reported
@Shawhelp Thanks - the plan isn’t cheap. Luckily it held up during my presentation or I would be a lot more frustrated. I will be patient but hopefully this fix resolves it properly. Another week this way won’t be good.
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Fear_the_red_panda
(@Feartheredpand1) reported
@Shawhelp What exactly is causing the problem? Did something blow up?
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JP Mainville
(@JPMainville1) reported
@Shawhelp what is going on with Shaw Communications in Edmonton? It has been out all day and all they say on their website is the tech are working on it. What is broken? How did it break?
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Twizted3
(@BrandonNDannaC) reported
@Shawhelp any word on restoration of service yet?
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Justin Hiscock
(@justinhizz) reported
@shawhelp hopefully this is the one and only time an outage happens on a Sunday. NFL is right around the corner.
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Shawn
(@awoke2021) reported
@Shawhelp You’re down in Leduc. It was from Telus digging and installing their underground lines that’s been causing problems.
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