Shaw

Shaw Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5C, V5A and V5H.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Burnaby, British Columbia 01/22/2025 00:05

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (47%)

    Internet (47%)

  2. E-mail (19%)

    E-mail (19%)

  3. TV (15%)

    TV (15%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Wi-fi (8%)

    Wi-fi (8%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Burnaby, North Vancouver, Richmond, New Westminster, Port Coquitlam, Coquitlam, Delta, Pitt Meadows and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey TV
CanadaVancouver E-mail
CanadaBurnaby Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • YouTravel Ursula Maxwell Travels (@YouTravel) reported from Surrey, British Columbia

    Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

  • ulilaue Uli Laue (@ulilaue) reported from Richmond, British Columbia

    @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • rlhnyvr Rose Hillier (@rlhnyvr) reported from North Vancouver, British Columbia

    @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • andrewcook Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • PhilRidinBikes Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from Port Coquitlam, British Columbia

    @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • singh_sp colored pencil (@singh_sp) reported from Burnaby, British Columbia

    @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

  • AHMED__1095 Muji (@AHMED__1095) reported from Surrey, British Columbia

    @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BeNDOilers Ben🇨🇦nie (@BeNDOilers) reported

    @Shawhelp Yes I’ve tried those steps. It’s giving me error messages and the box is slow to react.

  • HollyHLynn Holly (@HollyHLynn) reported

    @Shawhelp I talked to a Shaw representative and they told me there IS an outage and I'm currently waiting for it to be fixed. I have screenshots to provide. And I don't see any Shaw trucks in my area. I have troubleshooted, and the outcome was outage.

  • agreatgadsby Tammy❤ANTIFA❤Sloan (@agreatgadsby) reported

    @Shawhelp I am so pleased with my service and even more so about my bill! I am saving about $255/mth!

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp Every channel. All times of day. Sound cuts out for 1-3ish seconds. Picture sometimes breaks up. Sound comes back. Repeat at intervals from 30 seconds to maybe 20 minutes. Sometimes longer. TV box unplugged already. Problem persists.

  • sandwichdYEG maria cristina (@sandwichdYEG) reported from Edmonton, Alberta

    @Shawhelp hi I was wondering if Shaw WiFi services are down ?

  • manupino Pino (@manupino) reported

    My internet is not working well today . SOS @Shawhelp - and I am working from home ….

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp No. I've told you the problem. I will give my account number, but since the last encounter with Shaw tech support resulted in an escalation to the CRTC as 4 Shaw employees outright lied to me, I'm not prepared to deal with them right now.

  • shelbyae Shelby Lou Who (@shelbyae) reported

    @Shawhelp So is pixelation and audio dropping is the norm for your cable service now then?

  • PeterVogel Peter Vogel (@PeterVogel) reported

    @Shawhelp Only watching on the one for now. Didn't switch channels so can't confirm if box or station problem.

  • BrettLubkiwski Brett Lubkiwski (@BrettLubkiwski) reported

    .@ShawInfo I've never heard so many insincere apologies from customer support in my life after terrible service. Thanks for four years of service but I'm taking my business elsewhere 👋👋👋