Shaw Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5A, V5H, V5C and V5G.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Burnaby, British Columbia 01/30/2023 12:25

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • Internet 61.31% Internet
  • TV 13.27% TV
  • Wi-fi 12.99% Wi-fi
  • Total Blackout 6.79% Total Blackout
  • E-mail 4.32% E-mail
  • Phone 1.32% Phone

Live Outage Map Near Burnaby, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Burnaby, Coquitlam, Richmond, North Vancouver, New Westminster, Pitt Meadows, Delta, Port Coquitlam and Coquitlam.

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CanadaVancouver Internet
CanadaSurrey Wi-fi
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaVancouver Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • ChrisMcArdle1 ⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported from Surrey, British Columbia

    @Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

  • GauravS19496069 Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • Jones_NS99 Curtis (@Jones_NS99) reported from North Vancouver, British Columbia

    @Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

  • Jones_NS99 Curtis (@Jones_NS99) reported from North Vancouver, British Columbia

    Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

  • satanic__panic Robyn ⸸ Graves (@satanic__panic) reported from Surrey, British Columbia

    @Shawhelp Surrey wifi seems to be completely down just heads up

  • RiskManagerCa Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

  • JuliaHZD Julia Davis (@JuliaHZD) reported from West End, British Columbia

    @Shawhelp Is there an outage in Vancouver right now?

  • Marlow22 Marlow 🇨🇦🇺🇦 (@Marlow22) reported from Vancouver, British Columbia

    @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

  • jowdoof west coast homo (@jowdoof) reported from Burnaby, British Columbia

    @Shawhelp hi i need to know it theres outage in my area?

  • pambh65 Anne (@pambh65) reported from Burnaby, British Columbia

    @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

  • officialMrJasB Jas bindra (@officialMrJasB) reported from Surrey, British Columbia

    @Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

  • danielaichler Danielle Aichler (@danielaichler) reported from Shaughnessy, British Columbia

    @Shawhelp is there a tv outage in Vancouver at the moment?

  • AshleyBurr_ Ashley Burr (@AshleyBurr_) reported from New Westminster, British Columbia

    @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp Convenient you shut down just as your service goes out.

  • Indi_pops India Barnardo (@Indi_pops) reported from Westmount, British Columbia

    @Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • CampbellKingdom CampbellKingdom (@CampbellKingdom) reported

    @TrentOster @ShawInfo I suggest looking at business service. It's prioritized over residential traffic.

  • DianeMariePosts Diane Marie (@DianeMariePosts) reported

    @ARCCollective On the subject of Epoch Times, after much complaining and threats (I'll never buy a new car from you), my Honda dealer stopped offering ET in its waiting room. Shaw (@ShawInfo) still airs ET programs on the community channel. Shame.

  • AddisonPauli Addy Pauli (@AddisonPauli) reported

    @Shawhelp is there an internet outage in Vancouver? Been flashing amber on my router since 9:30am

  • Dangerzoneus Peg City Dude (@Dangerzoneus) reported

    @Shawhelp Never mind. It looks like a short interruption. It’s back online.

  • Dangerzoneus Peg City Dude (@Dangerzoneus) reported

    @Shawhelp @Shawhelp My internet is down in Fort Garry Winnipeg

  • MarcoMcinroy Marco McInroy 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MarcoMcinroy) reported

    @Shawhelp @esk8vancouver Why isn't every single customer that was affected being compensated?

  • InsouciantSouI InsouciantSoul (@InsouciantSouI) reported

    @Shawhelp Your internet is down

  • tdubwilms Tyler Williamson (@tdubwilms) reported

    @Shawhelp service outage in Langley? Support website say no outages, but looks like we're out!

  • Humbletome Crystal (@Humbletome) reported

    @Shawhelp trying to watch #RoyalRumble on wwwe network and all our channels are pixelated. They promised us this issue would be fixed. So done with Shaw. Unreliable and terrible service.

  • Bt2Dr4 DR4 (@Bt2Dr4) reported

    @Shawhelp Why is Rogers being allowed to take over Shaw and when should I cancel my Shaw service?