Shaw Outage Report in Burnaby, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Burnaby, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Coquitlam, Coquitlam, North Vancouver, Richmond, Port Moody, Port Coquitlam, Pitt Meadows, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Total Blackout | |
| Surrey |
TV | |
| Coquitlam |
TV | |
| Surrey |
Wi-fi | |
| Coquitlam |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
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Russian Tim
(@RussianTim61) reported
from
Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Alfred Kolowrat
(@Alfieak) reported
from
Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
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Jossana Haas
(@jossanahaas) reported
from
Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
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Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
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Parker
(@parkerspucks) reported
from
Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
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Chris Simpson
(@chris_e_simpson) reported
from
North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
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Nicolas Dextraze
(@nicdex) reported
from
Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
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Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
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Bryn Morgan Williams
(@brynmw) reported
from
Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Alan Alilo
(@AliloAlan) reported
from
Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
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Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Monique Cloutier
(@cloutier68) reported
from
Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Tri
(@geekdad604) reported
from
North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
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Tazim Damji
(@tazimdamji) reported
from
North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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SometimesNever
(@KrazyKanook) reported
@Shawhelp how can the internet and tv be down in only one small community (Ranchlands Calgary) for the past 6 hours. Seriously. 😡😡😡
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Angie Liu
(@angelena_12) reported
@Shawhelp In the last few days other CS were impatient & pushy. #W042/Kanwar's really awesome.Patient, listened, empathized & WANTS to help. Best customer service. I really appreciate him! I felt like he cared! @Shawhelp ...give the dude a raise/ bonus...something! #Thankful
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Pat
(@goopat2) reported
@cjswdaryl @Shawhelp You’re welcome. I checked with them again on Nov 13 and the Shaw rep that replied to me at that time wasn’t aware that there was an issue with iOS and the app so I don’t think it’s much of a priority.
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Wendy Birmingham
(@WendbirdWendy) reported
@Shawhelp is there any connection issues in SW calgary right now?? Been on hold with Shaw for over twenty minutes
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DJ AB
(@therealDJ13) reported
@ShawInfo has the worst customer service I’ve ever seen. Cannot call anyone and have been passed around to 4 different reps over the last 3 hours online. Still no fix.
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☆🎄𝕾𝖖𝖚𝖎𝖉𝖒𝖆𝖘❖𝕺𝖈𝖙𝖔™🎄☆
(@OctoAori) reported
@ShawInfo Man. Go eat a ****. You're nothing but sad ******* Commies ******* ME and everyone else over. **** you for failing on me. Now the ************ I was about to swap **** with in Animal Crossing: New Horizons is gonna get mad as **** at me BECAUSE OF YOU DOUCHENUGGETS.
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krystle charlton
(@krystlec66) reported
@Shawhelp I’ve noticed you’ve been throttling My internet speeds since April/may. It’s so bad now. Takes at least 30 seconds but usually 1 minute to load a website of any kind. Unreal this is being done when we need to spend our time indoors.
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LexaLuv❄ Lex-Mas!! ☃️
(@LexaLuv710) reported
Wtf my internet just went out in the middle of my stream. @ShawInfo has been **** lately.😭
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Kara Berman
(@karaberman) reported
@ShawInfo 4 different people, 4 different answers. Waiting 3 weeks for someone to follow up with me? What kind of scams are you folks running? 8 years I have been with Shaw. Have to cancel and go with @TELUS now. You should value your loyal customers @ShawDirect
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Alli G
(@AlliAlliG) reported
from
Calgary, Alberta
@Shawhelp hey! Any idea why my email doesn’t seem to be working!? Help! Expecting a couple important things and not coming through (I did a test!)