Shaw Outage Report in Burnaby, British Columbia

@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

@Shawhelp Surrey wifi seems to be completely down just heads up

@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

@Shawhelp Is there an outage in Vancouver right now?

@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

@Shawhelp hi i need to know it theres outage in my area?

@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

@Shawhelp is there a tv outage in Vancouver at the moment?

@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

@Shawhelp Convenient you shut down just as your service goes out.

@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

@TrentOster @ShawInfo I suggest looking at business service. It's prioritized over residential traffic.

@ARCCollective On the subject of Epoch Times, after much complaining and threats (I'll never buy a new car from you), my Honda dealer stopped offering ET in its waiting room. Shaw (@ShawInfo) still airs ET programs on the community channel. Shame.

@Shawhelp is there an internet outage in Vancouver? Been flashing amber on my router since 9:30am

@Shawhelp Never mind. It looks like a short interruption. It’s back online.

@Shawhelp @Shawhelp My internet is down in Fort Garry Winnipeg

@Shawhelp @esk8vancouver Why isn't every single customer that was affected being compensated?

@Shawhelp Your internet is down

@Shawhelp service outage in Langley? Support website say no outages, but looks like we're out!

@Shawhelp trying to watch #RoyalRumble on wwwe network and all our channels are pixelated. They promised us this issue would be fixed. So done with Shaw. Unreliable and terrible service.

@Shawhelp Why is Rogers being allowed to take over Shaw and when should I cancel my Shaw service?