Shaw Outage in Burnaby, British Columbia

@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@Shawhelp We want to cancel our internet service. Can we do it online?

@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

Hey @Shawhelp is internet down in poco?

@Shawhelp hi i wonder i always has problem with my bills

@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

@Shawhelp is there an outage? My internet is down again. Power cycle does not seem to fix. I have this issue far too often.

@Shawhelp I dm'd about a reccuring problem.

@wpgguy @Shawhelp the key now is to talk to neighbours (u probably have) on Shaw. If they are having the same issues than u will know its not your set up but their infrastructure. I still think the legacy coax cable tech I had was more reliable

@emilapedia @Shawhelp it like 2 years and will work great for like a week after they come in then boom back to crap. the good thing is there is only 1 cable left to replace that I know of. ha

@wpgguy @Shawhelp I've had a few hiccups just after install but since those issue worked out I've been pretty stable. Just from casual observation of tweets I can see you've been having a nightmare.

@ShawInfo My internet has been on and off on Monday, out most of Tuesday, on and off Wednesday and is currently off. WFH and online paper due. Help!

@thesoussmeister @Shawhelp do you know if mts is having problems? if not bro I think a switch might happen

@thesoussmeister @Shawhelp this **** is so frustrating wtf we paying for. Super inconsistent internet

@sa20_98 @Shawhelp called them today, the router shat itself and stopped releasing a signal, took me 45 minutes to deal with the problem by chat. Worst. Service. Ever.

@ShawInfo @Shawhelp me and my friends are all having packet loss issues in cowichan bc I’ve checked my pc it’s not on my end it’s your service is this gonna be fixed or no it’s been 2 days.