Shaw

Shaw Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5C, V3N, V5B, V5H, V5J, V5E, V5A and V5G.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Burnaby, British Columbia 05/17/2025 03:50

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (56%)

    Internet (56%)

  2. TV (17%)

    TV (17%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Burnaby, Coquitlam, New Westminster, North Vancouver, Richmond, Pitt Meadows, Cloverdale, Delta and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey TV
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaVancouver TV
CanadaBurnaby Internet
CanadaCoquitlam TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • Alfieak Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia

    . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

  • cloutier68 Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia

    @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

  • ACmusic_10 Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • chris_e_simpson Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia

    Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

  • nicdex Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • parkerspucks Parker (@parkerspucks) reported from Surrey, British Columbia

    @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • tazimdamji Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia

    @Shawhelp hi my modem seems to be down 😣

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • corbettdoug Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • RussianTim61 Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @Shawhelp We want to cancel our internet service. Can we do it online?

  • AliloAlan Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • DekeyPetey40 Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    Hey @Shawhelp is internet down in poco?

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • jossanahaas Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • landcrabmech Scott (@landcrabmech) reported

    @Shawhelp my 5g service on my modem says "connected, no internet " again.

  • dreary250 caeleb™️ (@dreary250) reported

    @Valorr___ @ShawInfo Honestly. Shaw have been giving me the same **** service for years but couldn’t get out of the contract

  • Patches439 Zero439 (@Patches439) reported

    @Shawhelp there’s a issue with on demand for the deadliest catch season 2 for a few of the episodes they just end while there is still time in the episode

  • newfiehun ConCon (@newfiehun) reported

    @Shawhelp Correction; you have at least one reported issue with cable pixelation in Calgary. Mine.

  • CarversKnife That guy (@CarversKnife) reported

    @Shawhelp any help for internet services being down in Deer Run? This problem seems to be persistent. And Telus is seeking pretty tempting with all these random outages.

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Cancel the cancellation! 😬😭 It's down again!😬

  • AlexanderPatton ᴀʟᴇxᴀɴᴅᴇʀ ᴘᴀᴛᴛᴏɴ (@AlexanderPatton) reported from Leduc, Alberta

    Oh what a surprise, @Shawhelp internet is down for the second time this week.

  • murrayca1158 Cathy Murray (@murrayca1158) reported

    @Shawhelp Actually got on chat with an agent.. Issue resolved!

  • asdfjimbi asdfjimbi (@asdfjimbi) reported

    @tundrascott @Shawhelp Same issue for me

  • Vaccin8yourKids Ponderer (@Vaccin8yourKids) reported

    Hey @ShawInfo My area has been having bandwidth problems for a week now, what gives?