Shaw Outage in Burnaby, British Columbia

@Shawhelp Is there an outage in Vancouver right now?

@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

@Shawhelp hi i need to know it theres outage in my area?

@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

@Shawhelp is there a tv outage in Vancouver at the moment?

@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

@Shawhelp Convenient you shut down just as your service goes out.

@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

@Shawhelp Help me !

@Shawhelp Blue curve not working once again

@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

@ShawInfo internet not operating, problem???

@Shawhelp why ******** do we pay our bills when you ***** can't even keep the services going? Such a ******* joke, you lobbying pieces of ****. **** off.

@ShawInfo Getting 77mbps on 300mbs plan all the time and when asked for a modem upgrade which ppl are getting for free, Shaw wants more money ! Pathetic services all the time…regret my 3yrs with Shaw..time for upgrade @TELUSsupport HELP

@Shawhelp I was told this was a known issue. Please let me know when this known issue will be fixed.

But tech support insisted that was the case and I’d be able to login again later that afternoon. Went to login just now and surprise surprise, still not fixed. When will this ACTUALLY be fixed @Shawhelp ?

@Shawhelp hi, my husband was just on with support and got cut off. We have been unable to watch tv since yesterday morning.

@Shawhelp Is there an outage in Vancouver right now?

@Shawhelp Update they responded. After 25 minutes the person didn't even understand the issue and repeated the same FAQ answer back to me. For $200 a month maybe it's time for me to look elsewhere

@ShawInfo Now requires an app to do port forwarding instead of allowing on a browser. Actually ******* horrible.

I DM'd the misnamed @Shawhelp who sent me to their online chat which is a bot that spits out garbage information that is entirely not relevant to this situation.

@Shawhelp my internet still down