Shaw Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C, V5B, V5G, V5A, V5H, V3N and V5J.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (17%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Burnaby, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Delta, Burnaby, Richmond, Coquitlam, Port Coquitlam, North Vancouver, New Westminster, Pitt Meadows and Port Moody.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
TV | ||
Total Blackout | ||
Total Blackout | ||
Wi-fi |
Community Discussion
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Shaw Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Niners North (Vancouver, BC) (@NinersNorth) reported from Coquitlam, British Columbia
Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp
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Conrad Au (@ConradAu) reported from Coquitlam, British Columbia
@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.
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Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈 (@stevendrowe) reported from Surrey, British Columbia
@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.
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Jennifer West (@Westjet007) reported from Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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ashishdani (@ashishdani) reported from Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported from Surrey, British Columbia
@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
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Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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Crystal (@theMediaChick) reported from Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
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Kim Coleman (@kimc555) reported from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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Jennifer Kingsbury (@JenniferKingsb6) reported from Port Moody, British Columbia
@Shawhelp Please fix it soon.
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Craig Minielly (@craigminielly) reported from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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TylerG (@ItsTylerG_) reported from Surrey, British Columbia
@Shawhelp I can’t find my 5G network, it’s disappeared!!
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Janet George (@hcartet) reported from North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
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Diana Black (@italianinvan) reported from Port Moody, British Columbia
@ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
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Poppy (@PickledGingerBC) reported from Coquitlam, British Columbia
@Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.
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Barb Snelgrove (@megamouthtweets) reported from Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
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Uli Laue (@ulilaue) reported from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
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Diana Black (@italianinvan) reported from Port Moody, British Columbia
@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!
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IndoHoops Canada (@IndoHoops) reported from Surrey, British Columbia
Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
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Diana Black (@italianinvan) reported from Port Moody, British Columbia
@Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
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Paul Cooper (@WhiskeyCoop) reported from Winnipeg, Manitoba
@Shawhelp Good Morning! Are there currently any outage issues in Crescentwood/Armstrong’s Point area. Seem to have lost the internet.
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Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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William Rivers (@truckguy77) reported from Kneehill County, Alberta
@Shawhelp consulted with Shaw professionals at a retail outlet 2 wks ago with my addrs. Was assured it would be plug n play as there is already Shaw service there. The plan was to pick up the router on the 24th now I am concerned I won’t be able to do that
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Kim Q (@KimmieQ10) reported from Edmonton, Alberta
@Shawhelp need your help! Trying to help my Mom out. Please check your Dm!
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Leaf’s Pug 🎸🏒🇨🇦 (@howee62) reported from Kelowna, British Columbia
Well I’m wrong according Shaw it’s #TSN who decided to blackout the #Leafs and #Oilers from 2016 in BC. Jokes on them I know who won. @ShawInfo #shaw
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Jeff Bannard (@jeffbannard) reported from Calgary, Alberta
@Shawhelp I DM’ed you guys 2 hours before you shut down for the night but never heard from you. Sleep tight and reply to me in the morning please. Would like to get my shiny new modem operational.
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Steve (@swonder77) reported from North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Vicki McLeod (@vicki_mcleod) reported from Nanaimo, British Columbia
Hey @Shawhelp - been trying to get someone to help my self-isolating 80 y/o mama to get some HBO/Crave or Netflix add-one onto her Shaw account for her smartTV - she needs to do this via telephone. Pls help. DMd you yesterday
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Remy A. 🇨🇦 (Downtown Winnipeg) (@MyWpgExperience) reported from Winnipeg, Manitoba
Just had a @ShawInfo customer chat representative tell me my 2-year internet agreement at $65 per mth 1st yr and $95 per mth 2nd yr was a "deep discount which I should enjoy." (Their words exactly). Considering their current offerings, I both feel both #rippedoff & #punkedoff!