Shaw Outage in Burnaby, British Columbia

@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

.@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@maddyshumi @FitCityJordan @Shawhelp Um Telus is worst it took me 3 hours to reach someone lmao.

@Shawhelp Yes have reinstalled but it just kicks out . I will try tech support tomorrow I guess

The worst customer service from @ShawInfo. I politely told a call taker in April, I am not renewing. I have now received 15 more calls from Shaw to renew my contract. I am canceling my services! #annoyed #lostcustomer #poorcustomerservice

@Shawhelp is there an outage. We don't have any internet for the last 30 min. Restarted the router and everything. I am loosing work because of this.

@Shawhelp I'm wondering why @GolfChannel is showing Feherty marathons yesterday and today, in the US Open slot? I pay for and would like to watch @usopengolf on the golf channel as scheduled - wtf?

@Shawhelp hi, is there an internet outage in north vancouver? My modem says it's connected but there's no internet

@Shawhelp Good Morning! Is there an outage in NE Calgary near Applewood (Elliston Park)? Woke up this morning to no internet

@Mickmac15085908 @Shawhelp I'm on a pay as you go problem is I don't have six hundred bucks or more for a new phone and that's where they get you.

@Mickmac15085908 @Shawhelp Don't get me wrong I understand why companies do credit checks but I've been a customer of theirs for probably way more then a decade, why don't they just look at my account.

@Shawhelp Yes I have. Everyone on our street is having the same issue. Trying to get through to Shaw Business but have been on hold for some time.