Shaw Outage Report in Burnaby, British Columbia
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Burnaby come from postal codes V5C, V3N, V5A, V5B, V5H, V5E and V5G.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (55%)
-
TV (17%)
-
Wi-fi (12%)
-
Total Blackout (9%)
-
E-mail (6%)
-
Phone (1%)
Live Outage Map Near Burnaby, British Columbia
The most recent Shaw outage reports came from the following cities: Richmond, Vancouver, Coquitlam, Burnaby, Delta, Surrey, Pitt Meadows, North Vancouver, New Westminster, Port Coquitlam and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
-
Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
-
Monique Cloutier
(@cloutier68) reported
from
Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
-
Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
-
Jossana Haas
(@jossanahaas) reported
from
Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
-
Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
-
Chris Simpson
(@chris_e_simpson) reported
from
North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
-
Alan Alilo
(@AliloAlan) reported
from
Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
-
Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
-
Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
-
Parker
(@parkerspucks) reported
from
Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
-
Alfred Kolowrat
(@Alfieak) reported
from
Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
-
Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
-
Doug Corbett
(@corbettdoug) reported
from
Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
-
Tri
(@geekdad604) reported
from
North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
-
Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
-
Nicolas Dextraze
(@nicdex) reported
from
Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
-
Russian Tim
(@RussianTim61) reported
from
Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
-
Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
-
Tazim Damji
(@tazimdamji) reported
from
North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Third Age Expeditions ✈
(@ThirdAgeExped) reported
@Shawhelp Our timeshift channels disappeared a few weeks ago. Rebooted system. Shaw online chat is not live. 10 min between responses. Ready to boot Shaw and Blue Curve to the curb and go full streaming. Now told we do not subscribe to time shift?? We never u subscribed?
-
Laedrys
(@Laedrys) reported
@Shawhelp hey I'm having issues with my router. It's not connecting to the internet and when it does some sites do not load properly.
-
Adi lally
(@adifood1234) reported
@Shawhelp Hey shaw @GlobalBC is playing the wrong show it’s supposed to Play @FBICBS but it’s playing border security. I think there’s need to be a fix. Thank you!
-
Hafeez Noorani 🇨🇦
(@FEEZYDoesIT) reported
PS, it looks like @novusnow is all over #SurreyBc and you can get 100mbps up and down for $45. You can tell both @telus and @Shawhelp to kick rocks! Internet should not be coating $100+ If you don't know now you know.
-
Mouse
(@BeatrixLocasta) reported
.@Shawhelp it’d be nice if, when you offered the call back service for ‘next caller in line’ and you call back, you aren’t stuck on hold for 45 minutes... for a simple 1 minute call, need the technician back because the first trip didn’t solve the problem. I hung up.
-
Adi lally
(@adifood1234) reported
@micaelakimchi @TELUS Yep Shaw is the best I had shitty service with Telus but with @Shawhelp has really great service my service works great with Shaw never goes down.
-
Breanne Rothwell
(@wombatwonder) reported
@burkeman78 @Sportsnet @Shawhelp Rude!
-
Doug Neufeld
(@Doug_Neufeld) reported
@Shawhelp is your Gateway TV out in South Surrey? No signal.
-
Julie Ali
(@JulieYAli) reported
@kootscrutinizer @Shawhelp @TELUS I'm not sure if this counts as "eligible" problems since their contract specifies that they can go up to 300. However, in my opinion this does count as poor service since the expectation is that service will be consistent and reliable during work hours at home. Why else get it?
-
Julie Ali
(@JulieYAli) reported
@kootscrutinizer We're having slow Internet speed with @Shawhelp Are you saying Internet speed is worse @TELUS ? Just great.