Shaw Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C, V5A, V5H, V3N and V5B.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (13%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near Burnaby, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, New Westminster, Burnaby, Richmond, Coquitlam, Delta, Coquitlam, Port Coquitlam and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Internet | |
| North Vancouver |
TV | |
| Surrey |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Scuderia F1 Podcast
(@ScuderiaF1Pod) reported
from
Coquitlam, British Columbia
@Shawhelp Hi Kyle - I keep insisting on escalating this but nobody at Shaw will help with this. 1.5 weeks of outage is unacceptable (especially since I know specifically what the issue is and have explained it multiple times). Please slide me a DM so I can pass on my personal contact.
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Scuderia F1 Podcast
(@ScuderiaF1Pod) reported
from
Coquitlam, British Columbia
Hi folks - alas, there will be no podcast today. 😭😭😭😭😭 @MarkinVancity’s @ShawInfo internet connection has been down for a week and he’s already burned through 200gb using his Mobile hotspot. Hoping to resume recording this week when @ShawInfo finally fixes the issue.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
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⌖ Osha'to-Chris⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Surrey, British Columbia
@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??
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Gaurav Sharma
(@GauravS19496069) reported
from
Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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Curtis
(@Jones_NS99) reported
from
North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
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Curtis
(@Jones_NS99) reported
from
North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
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Robyn ⸸ Graves
(@satanic__panic) reported
from
Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
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Julia Davis
(@JuliaHZD) reported
from
West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
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Marlow 🇨🇦🇺🇦
(@Marlow22) reported
from
Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
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west coast homo
(@jowdoof) reported
from
Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
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Anne
(@pambh65) reported
from
Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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Jas bindra
(@officialMrJasB) reported
from
Surrey, British Columbia
@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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Danielle Aichler
(@danielaichler) reported
from
Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
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Ashley Burr
(@AshleyBurr_) reported
from
New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp It's now Monday and we still can't see it. It keeps telling us that if we want to watch the channel we need to subscribe. According to our acount, we *are* subscribed. I tried to get help through the chat via the website. 2/3
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp I subscribed to RAI World Premium on Friday after the free preview was over and haven't yet been able to access the channel on the TV. I called on Friday night and was told there were issues with the channel but it would be resolved in a couple of days. 1/3
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Trina M. Lee
(@TrinaMLee) reported
@Shawhelp I’m trying to log into my account online to pay my bill and it keeps giving me an error page even though I login every month this way to pay the bill.
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Alan
(@aches63) reported
@Shawhelp I currently cannot watch channels below channel 24 here in Cougar Ridge, Calgary, The message is "No Content due to a temporary video stream error". It has been like this all morning. Tried calling the number given but it was a fail.
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Ian Seggie
(@IanDSeggie) reported
@Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.
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j.
(@J_McJannet) reported
@Shawhelp Yes there is no internet service for the past hour or so.
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X Jongo! 🦁
(@xjongo) reported
@Shawhelp i even went into a physical store, and they couldn't help me....i'm back on hold with your exceptional customer support phone line... all this to PAY YOU
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Eugene Hernandez
(@genyosha_ca) reported
@Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped
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Invictus
(@DerenUnder) reported
@shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.
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DJ Phoenix
(@DJPh03NiX) reported
@Shawhelp “We’re experiencing higher than usual wait times” Oh gee I wonder why. I can’t help on the phone and the chat bot is dumb. 🙄