Shaw Outage Report in Fort St. John, British Columbia
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Fort St. John, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Fort St. John and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Shaw
Shaw is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (53%)
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TV (20%)
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Wi-fi (10%)
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E-mail (9%)
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Total Blackout (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Fort St. John, British Columbia
Latest outage, problems and issue reports in Fort St. John and nearby locations:
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Connor James van Donselaar
(@Banjo_375) reported
from
Fort St. John, British Columbia
@Shawhelp our internet has been down in Fort St john since 11pm last night. It's the only service that we have from you. The website said the issue was fixed but ours is still doen
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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That Army Brat
(@ThatIndianArmy1) reported
Officially switching from @ShawInfo to @TELUS because of @ShawInfo bad customer service, bad connectivity and lack of transparency in sharing estimates about outage times.
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porygon
(@sc2019de) reported
I would recommend that all Canadians avoid @ShawInfo ’s internet service. In a pandemic requiring WFH, their Blue Curve crashed and cannot be repaired until Saturday. I would lose my job. I am seeking alternate internet arrangements.
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That Army Brat
(@ThatIndianArmy1) reported
@AmberrIvy @ShawInfo Yes, I know I heard the fire was really bad :( ..... hopefully they resolve it soon!
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marionetta
(@marionetta) reported
@Shawhelp Thank you. I'll wait until the service comes back up and then contact you.
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That Army Brat
(@ThatIndianArmy1) reported
@Shawhelp nobody replying to my DMs. I messaged you 10 times and keep getting an automated response of hi how can we help you. So disappointed
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🐙Tentaskyr 🐙
(@Tentaskyr) reported
@LoyalWolfy @Shawhelp My internet is still throttled down to 14mbps down and 17mbps up. Paying for their Fibre+ plan of 1gif down and 100mbps up.
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Nick Simard
(@nicksimard) reported
@simon_ook @bchydro I don’t get why a power outage in a relatively small area (149 people affected) means that I don’t have Internet kilometers away from there. Does @Shawhelp not have backup measures for this sort of thing? No other way to restore service?
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Evan
(@etomboulian) reported
@Shawhelp BCHydro lists the power outage due to the fire in Langley as restored now. Can you provide an update to us as to why your service is not restored yet? - "Once hydro is restored, services in the area should begin working." - doesn't seem to be a true statement..
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Donna Caljouw
(@CaljouwDonna) reported
@Shawhelp @sodexofoodsux No update since last night at 7 pm which stated a few hours to the fix.
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Jozef S
(@jozef_smith) reported
@Shawhelp I don’t think you can blame this on hydro anymore, powers back on. pretty ridiculous this is how fragile your network is. Without internet for over 24hr now.