Shaw

Shaw Outage Report in Frankford, Ontario

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Frankford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Frankford, Ontario 03/22/2026 23:50

March 22: Problems at Shaw

Shaw is having issues since 10:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • penspenspens66 pens66 (@penspenspens66) reported

    @Shawhelp Any update on the internet outage in south Edmonton? Power has been back on for over 8 hours but no wifi and no update on your outage page since 11:25 last night. Need to work online today.

  • TiloSSO Tilo (@TiloSSO) reported

    @beverage15 @Shawhelp same here (equipment activation issue) Old modem broke (hitron) , Shaw tech tried to activate refurbish hitron with no luck. Says backed issue. Great for WFH!

  • kevinborst Kevin Borst (@kevinborst) reported

    @Shawhelp Is there a compensation for customers affected by this outage?

  • czemeres Shannon Czemeres (@czemeres) reported

    @Shawhelp It’s not my account though it’s the app that’s not working properly and it sounds like has been an issue in the past.

  • onabust Tim MacKellar (@onabust) reported

    @Shawhelp my bix won't boot up after a power outage

  • IanSeggie Ian Seggie  (@IanSeggie) reported

    Thanks @Shawhelp for shipping the new, updated Shaw Fibre+ Gateway 2.0 XB7 Modem overnight. Replaced old one with new and up and running, faster, no more issues.

  • TherealBapu Jimbo (@TherealBapu) reported

    @Shawhelp Hey I did use that service last night after 45 minutes I asked the rep if there was the service outage throughout the system 5 minutes later they said yes. How ******** do the reps not know there is an outage. What a ****** joke of customer service. This is customer service.

  • gqpalmz gqpalmz (@gqpalmz) reported

    @HappinessTrying I’m having the same issue with Bluecurve. All other apps are working fine with Chromecast so it’s most likely a Bluecurve issue. Maybe @Shawhelp might have a solution

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp I don’t think you can send me to anybody higher than our local tech ops manager. There’s nothing he can do for a regional issue like this. So all I can do is continue to share my experience until Shaw resolves this.

  • KidjessSaks Jessika Saks (@KidjessSaks) reported

    We carry out installations during a known service outage, and leave you to pick up the pieces 🥲👏🏼💀 @Shawhelp