Shaw

Shaw Outage Report in Grande Prairie, Alberta

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Grande Prairie, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Grande Prairie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Grande Prairie, Alberta 12/23/2025 01:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (62%)

    Internet (62%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp As I said. Both via a phone call today, then again in chat, I was told you are aware of the problem. I don’t need to speak to techs. It just needs to be fixed.

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp I called your help line today. The customer service agent checked with colleagues, came back & said they are aware of the glitching and banding issues on some channels. The question now is, when are you going to fix it? Telus has offered to pay my early disconnect fee + promo.

  • TheRealBigShaw Shawzy (@TheRealBigShaw) reported

    @Shawhelp Fix your network, gawd

  • JoeC8H10N4O2 Joe PhD. (@JoeC8H10N4O2) reported

    @Shawhelp 49 hours with no service, no outage posted on the outages page. No ETA from technical support. No response from tech support when contacting them. No reason for the outage other than “it’s complicated”. I realize there isn’t much you can do, but maybe you can find someone?

  • DarthVakaryn Zach (@DarthVakaryn) reported

    Hey @Shawhelp out internet is not working and I'm told you guys can't send a tech out until the 19th? As a wfh household, do you realize how unacceptable that is? What is the point of your service? It never works properly anyway.

  • bigsnit robert ouimet (@bigsnit) reported

    @shawhelp Internet down , north van - can you confirm outage ?

  • MeanLeaf Mean Leaf (@MeanLeaf) reported

    @Shawhelp So it was confirmed to be an issue with noise caused by trees. Someone shut our line off without making a note of it, will I be compensated for those two days I was without service?

  • s_finch9 Spencer Finch (@s_finch9) reported

    @ShawInfo has the worst customer service I have dealt with in a very long time

  • arieswriting Jennifer Samson (@arieswriting) reported

    @ShawHelp Are there any internet/TV issues for North Vancouver? Our internet keeps dropping, TV channels are cutting out. Multiple TVs, over the last few days. We've power cycled everything multiple times.

  • annelisegashus lizouyyc (@annelisegashus) reported

    @Shawhelp Really needs to be on website so we know that it’s an outage and nothing to do with individual account.