Shaw

Shaw Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2R.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/21/2026 14:30

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Shaw outage reports came from the following cities: Kitchener and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Internet
CanadaCambridge E-mail
CanadaKitchener Internet
CanadaWaterloo Internet
CanadaKitchener TV
CanadaCambridge Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JulianMeush Julian Meush (@JulianMeush) reported

    @ShawInfo your customer service is horrendous. I got hung up on today after being on the line for over an hour trying to fix my grandmothers internet. She’s been overpaying, 90$ a month for 5 mb down, for probably at least 5 year! Her modem and router are outdated. Im fuming.

  • AbbyKuzSi4 LotusBlossom (@AbbyKuzSi4) reported

    @TELUS @ShawInfo @Rogers They downgraded in some cases because nonflex optics shatters, optics flex needed secondary system to preventline flow of light issues or magnetics wave tampering or optiofluiducs cymatic tampering. Mixed systems aremore secure and can stay fast.

  • balaneski 🇨🇦 Йосиф Баланескі🇺🇦 (@balaneski) reported

    @Editwithmouse Sounds like another satisfied @Shawhelp customer

  • davidaustin David Austin (@davidaustin) reported

    @Shawhelp seems like your DNS servers are down. I have internet but nothing can be found.

  • SmileyYYC Bella Bee  (@SmileyYYC) reported from Calgary, Alberta

    Wtf .@Shawhelp .@TSN_Sports Where is the #sunsvsnop game ???????

  • accordingtomio M. (@accordingtomio) reported

    @Shawhelp I just got a message that there's a service outage in my area!

  • SocialAssassin2 Shane🏳️‍🌈 🇺🇦 (@SocialAssassin2) reported

    @Shawhelp hi. When i try to access On Demand, i get a message with Error 64417 on the screen. Help please

  • IanSeggie Ian Seggie 🇺🇦 (@IanSeggie) reported

    Wow @Shawhelp -- on top of garbage service the last several weeks, this "Fake Fibre" internet you sold us hasn't work all day. No using valuable data on my Telus iPhone to do work today. #ymm

  • jackandhishat Matt N (@jackandhishat) reported

    Amazingly disappointed with @ShawInfo who, apparently, seem to think it's fine to screw with @TekSavvyNetwork and their customers by demanding a laundry list of diagnostic tests to check a fault, despite the fact the fault was previously checked and never resolved.

  • astronomer4hire James Durbano 🇺🇦 (@astronomer4hire) reported

    So is it Shaw that is having a problem or is it CTV? @ctvnewschannel and a few other CTV channels have been off the air for more than an hour. @Shawhelp