Shaw

Shaw Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 03/24/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp Looks like you guys got some maintenance happening in my area today. Should be interesting to see if it fixes things or make it worst

  • Kameranna Kameranna (@Kameranna) reported

    @Shawhelp how rude!!! You have your equipment and you want more $? And I have to wait 3-6 weeks to get my $ from you?

  • Trevor_Moeller Trevor Moeller (@Trevor_Moeller) reported

    @Shawhelp No, it's just the same problems as always. I've had techs out and they can't do anything. It's not just the equipment, your plans are crap compared to Telus for example. Frankly the sale to Rogers was the final straw, the only thing stopping me was wanting to keep my email

  • matpVI #MaskUp (@matpVI) reported

    @ShawHelp - Hi, are there TV issues? Sound modulation on some channels like 258 MSNBC is awful (chirping, cutting out) and the guide icons are either missing, or showing on the wrong listings

  • regreynaxg1z Salome (@regreynaxg1z) reported

    @sunnygil911 @Shawhelp Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Multitask_support on who got it fixed in a few hours

  • WpgNHLAddict UpperCanada (@WpgNHLAddict) reported

    @lowercanada @Shawhelp @ShawInfo I don't know if I'd classify this situation as terrible service, technucian out on a Saturday and fixed the very next business day. Could have been much worse my friend. But I see a few dollars off your bill in the future.

  • 834the The 834 (@834the) reported

    @Shawhelp Other service providers does have this feature ..Sorry Is not going to@work at this moment..

  • torquebranding TORQUE BRANDING (@torquebranding) reported

    @ShaeJHarding @adifood1234 @Shawhelp I’m having same issue in Langley.

  • Tammeh69 Tammeh (@Tammeh69) reported

    @Shawhelp Are you still working on the guide issue? It's really out of whack for the last 3 days. It seems it's getting worse

  • jerah Jerah (@jerah) reported

    @Shawhelp wifi is down in Castlegar, are there any maintenance work being done? Estimate of when it'll be back up again?