Shaw

Shaw Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 03/27/2026 16:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (53%)

    Internet (53%)

  2. TV (20%)

    TV (20%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @Shawhelp @CastanetNews So now texting with Shaw Help the answer “again” is they’ll email me a return label (which I’ve told them I don’t have a printer) AND Canada post won’t do a pick up at a residence!

  • ZiadFazel Ziad /- 2 m -/ Fazel (@ZiadFazel) reported

    @Shawhelp You’re just trying to make a quick sale. I’m trying to assemble a solution with right hardware/software/service for a complicated situation, and am asking for advice. I know how to buy TV and/or internet service. Done it many times. Unlikely this next one will be Shaw now.

  • boktaRd For the love of God WEAR A MASK!!!!! (@boktaRd) reported

    Is the a service outage in south winnipeg (fairfield park) at the moment? Cable is freezing up. @Shawhelp

  • StellarPet Jennifer (@StellarPet) reported

    Hi @ShawInfo @Shawhelp - My grandma in her eighties in Langley BC has been without ANY phone service since last Tuesday (Nov 17). Can you give me an update?

  • spade360 BIG BAD WOLF (@spade360) reported

    @Shawhelp I need some free ****. Y’all keep ruining my evenings. Y’all tricked me.

  • NikkiStyxx Speaker of truths! (@NikkiStyxx) reported

    @Shawhelp I love how I call for tech support, and the help is just them sending links for me. I could have just googled those answers. Useless and a waste of time

  • StealthNetworks Stealth Networks (@StealthNetworks) reported

    @CanadianKitty1 @Shawhelp Same issue in West Calgary

  • WarrenGOpheim Warren Opheim (@WarrenGOpheim) reported

    @Shawhelp Hi! I sent a DM about an hour ago for some help. Can you please confirm that it’s been received? 🙏

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @ShawInfo My 93 yo Mom & I are at home isolating; with poor reception we switched to Telus on Sept 22, my account with Shaw was up to date! I can’t get the equipment back, spoke to Shaw many, many times over 8 weeks, and today I received a COLLECTION NOTICE! Worst customer service ever!!!

  • kennymacktruck kenny macintyre (@kennymacktruck) reported

    Stock @Shawhelp service