Shaw

Shaw Outage Report in New Denver, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Denver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Denver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Denver, British Columbia 11/10/2025 15:10

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Paul59311675 Paul (@Paul59311675) reported

    @JimTSF @Shawhelp All of our isp suck for customer service

  • aches63 Alan (@aches63) reported

    @Shawhelp hi our cable stopped working in cougar ridge area of Calgary. Lost tv and internet about 20 minutes ago. Any known issue?

  • WillyGrant ***** (@WillyGrant) reported from Edmonton, Alberta

    @Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?

  • TAnolan28 Terri-Ann Nolan (@TAnolan28) reported

    @Shawhelp is there a current outage in Calgary SW our internet just cut out. Have not done a reset yet.

  • SoundConstraint SoundConstraints (@SoundConstraint) reported

    @pepermeh @ShawDirect @ShawInfo the site says "Due to the complexity of the incident, it is expected to be resolved by tomorrow morning. We thank you for your continued patience. "

  • rslade Robert Slade (@rslade) reported

    @Shawhelp Well, that didn't work last time: why should it work this time? The technical team seems to be surprisingly non-technical. (Also pig slow.)

  • WillyGrant ***** (@WillyGrant) reported from Edmonton, Alberta

    I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.

  • KhensU Randall Donald (@KhensU) reported

    @Shawhelp why is the Cloudmark service that you use suddenly ratelimiting incoming email? This started last week I think. Mail is bouncing back to senders.

  • WillyGrant ***** (@WillyGrant) reported from Edmonton, Alberta

    I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

  • thesimpleg5 Cory Galloway (@thesimpleg5) reported

    Come on @Shawhelp! You've been down all day (Calgary) with 3 updates that tell us very little. What's going on?