Shaw Outage Report in New Denver, British Columbia

Problems in the last 24 hours in New Denver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Denver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Erin Gel (@ErinGel3) reported 5 minutes ago

  @Shawhelp we had a power outage in Lorette and now our cable and interest is out. Can you help?

• 
  Trev (@rocko_ca) reported 6 minutes ago

  Got a message on my TV @Shawhelp saying I have weak wifi ? Never seen it before . How do I check that ? Or do you guys do it from your end? I have a blue curve gateway

• 
  RosieLonglastname (@EeLosie) reported 7 minutes ago

  @Shawhelp Good morning, is there an internet outage in DT YYC this morning? WFH is a challenge with no net :)

• 
  /cιαɾəncəº (@ccarrotzero) reported 10 minutes ago

  @Shawhelp I have tried the instructions on that page. Also the only thing provided by your tech. It did not work. I was never prompted to download/install iOS Profile. Hence cannot connect to ShawPasspoint. ShawOpen is the only one that works.

• 
  Alexandra Staseson (@MoveThrough) reported 11 minutes ago

  @Shawhelp I’ve been trying for weeks. You folks can send me the dm. And find the appropriate person to read through chat transcripts, where you’ll see multiple requests for assistance. Thanks. (Wish I was paid by the hour for how many hrs it takes to have support for services I pay for).

• 
  Emily Jason (@Iamdivine6) reported 13 minutes ago

  @Luciemjackson @Shawhelp Had similar issues with mine but I was referred to zbctech on Instagram and he got mine fixed I recommend him

• 
  MarkAB (@21bam21) reported 14 minutes ago

  Hey @Shawhelp. Any advice for what to do when your BlueCurve app freezes during On Demand programs? Really frustrating when it starts over and you can't skip forward to the time it froze. Any idea when you will have a fix in place? Thanks

• 
  Spencer Hodgson (@SpencerHodgson2) reported 16 minutes ago

  @Shawhelp what’s with the spotty service lately? Last 4 days tv has frozen internet is operating 380 mbps slower than what I pay for… maybe time to go to a competitor with competent service

• 
  Kim Paddington (@KimPaddington) reported 19 minutes ago

  @Shawhelp Every single night at approx midnight the internet goes out in Saanich. Competition can't come fast enough. Customers never get compensated for the nightly outages. So tired of the excuses & never having internet or wifi.

• 
  GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported 19 minutes ago

  @Shawhelp Hi! It's me again. So I'm trying again, to connect, via Wi-Fi,to set up my new laptop & it just won't connect to the internet. 😩 I have the right network, it says connect automatically, but nothing is happening. Am I just hopeless?🙄